An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted May 25, 2023 - 10:01 EDT
Identified
Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. The next update will be tomorrow at 9:00 AM EDT.
Posted May 24, 2023 - 16:05 EDT
Update
We have identified an issue impacting our customers. Payers using previously stored American Express cards within Tuition Management are receiving a 330 error when attempting to pay. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Posted May 24, 2023 - 10:35 EDT
Investigating
We have identified an issue impacting a small subset of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted May 24, 2023 - 10:24 EDT
This incident affected: Blackbaud Tuition Management™.