Active Issue Alert – Host*Net/FIMS/IGAM - #000152987

Incident Report for Blackbaud

Resolved

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jul 31, 2020 - 13:00 EDT

Update

We have identified an issue impacting some of our customers attempting to launch FIMS from Host*Net. Users may see a message concerning issues with their User Profile. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update 9:00 AM EDT - 7/31/2020.
Posted Jul 30, 2020 - 13:54 EDT

Update

We have identified an issue impacting some of our customers attempting to launch FIMS from Host*Net. Users may see a message concerning issues with their User Profile. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update 9:00 AM EDT - 7/30/2020.
Posted Jul 29, 2020 - 10:52 EDT

Update

We have identified an issue impacting some of our customers attempting to launch FIMS from Host*Net. Users may see a message concerning issues with their User Profile. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update 9:00 AM EDT - 7/29/2020.
Posted Jul 28, 2020 - 19:30 EDT

Update

We have identified an issue impacting some of our customers attempting to launch FIMS from Host*Net. Users may see a message concerning issues with their User Profile. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you.
Posted Jul 27, 2020 - 22:56 EDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 27, 2020 - 22:53 EDT

Identified

We have identified an issue impacting some of our customers attempting to launch FIMS from Host*Net. Users may see a message concerning issues with their User Profile. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you.
Posted Jul 27, 2020 - 15:56 EDT