An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Mar 27, 2025 - 17:34 EDT
Identified
We are investigating reports of SKY API endpoints for FENXT returning errors "Error: Authentication failed. User is not mapped". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Mar 27, 2025 - 17:27 EDT
Investigating
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Mar 27, 2025 - 17:07 EDT
This incident affected: Blackbaud Financial Edge NXT® (Financial Edge NXT).