Our engineers have identified the root cause and deployed a fix. Please note that some email statuses may take time to update as we work through the backlog. We are working to fully restore service as quickly as possible. Please continue to monitor this page for updates.
Posted Jun 11, 2026 - 12:47 EDT
Update
We are investigating reports of intermittent issues with Emails getting stuck in "Accepted" status, delays in updating Email Job Status info for sent Emails, and/or input string errors that may occur for business processes or global changes involved with retrieving job status. At this time the jobs appear to send, and it is only the status update back that is not occurring. You do not need to re-send jobs encountering these issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Jun 11, 2026 - 11:53 EDT
Update
We are investigating reports of intermittent issues with Emails getting stuck in "Accepted" status, delays in updating Email Job Status info for sent Emails, and/or input string errors that may occur for business processes or global changes involved with retrieving job status. At this time the jobs appear to send, and it is only the status update back that is not occurring. You do not need to re-send jobs encountering these issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Jun 11, 2026 - 11:26 EDT
Identified
We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Jun 11, 2026 - 11:11 EDT
This incident affected: Blackbaud Online Express™ (Blackbaud Online Express™), Blackbaud Luminate Online® (Blackbaud Luminate Online®), and Blackbaud CRM™, Blackbaud NetCommunity™.