Active Issue Alert – Education Management - #000634196

Incident Report for Blackbaud

Resolved

An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Sep 17, 2025 - 07:06 EDT

Monitoring

We have made a configuration change and are now seeing successful logins for impacted users. We will transition this incident to a monitoring status to ensure continued stability. Further updates will be posted after 8 AM ET 17 Sep 2025. Please continue to monitor this page for updates.
Posted Sep 16, 2025 - 08:58 EDT

Update

A subset of users are seeing a blank page when attempting to login. Our engineers are engaged and working to resolve this issue for you as quickly as possible. Please continue to reference this page for updates.
Posted Sep 16, 2025 - 08:44 EDT

Investigating

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Sep 16, 2025 - 07:11 EDT
This incident affected: Blackbaud Education Management Solutions (Blackbaud Learning Management System).