An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jun 13, 2025 - 09:44 EDT
Update
We have seen restored performance for multiple products including: Blackbaud Altru, CRM, Raiser's Edge NXT, Financial Edge NXT, Internet Solutions and NetCommunity. Our teams continue to see impacts to YourCause CSR Connect and are continuing to troubleshoot the issue. Please reference this page for future updates.
Posted Jun 13, 2025 - 08:52 EDT
Update
We have seen restored performance for multiple products including: Blackbaud Altru, CRM, Raiser's Edge NXT, Financial Edge NXT, Internet Solutions and NetCommunity. Our teams continue to see impacts to YourCause solutions and are continuing to troubleshoot the issue. Please reference this page for future updates.
Posted Jun 13, 2025 - 06:49 EDT
Identified
Our engineers have identified additional issues, and we are working to address it now. Please continue to reference this page for updates.
Posted Jun 13, 2025 - 05:51 EDT
Update
Our engineers have additional issues, and we are working to address it now. Please continue to reference this page for updates.
Posted Jun 13, 2025 - 05:50 EDT
Monitoring
A fix has been implemented and we are monitoring the results. Please continue to reference this page for updates
Posted Jun 13, 2025 - 05:12 EDT
Update
We continue working on an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jun 13, 2025 - 04:04 EDT
Investigating
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jun 13, 2025 - 03:02 EDT
This incident affected: Blackbaud Financial Edge NXT® (Accounts Payable API, Financial Edge NXT, General Ledger API, Statistical Unit API, Treasury API), Blackbaud Raiser's Edge NXT® (Communication Preference API (Beta), Constituent API, Fundraising API, Gift API, Online Registration Service (Beta), Opportunity API, Raiser's Edge NXT®, List API (Beta), Email Marketing, Prospect Insights), YourCause® (YourCause® CSRconnect®, YourCause® GrantsConnect®, YourCause® NPOconnect®), and Blackbaud Altru®, Blackbaud CRM™, Blackbaud Internet Solutions™, Blackbaud NetCommunity™.