An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted May 30, 2023 - 15:55 EDT
Update
We have identified an issue impacting a subset of Raiser's Edge and Financial Edge customers. When launching database view users are receiving a prompt 'Remote Desktop License Issue". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted May 30, 2023 - 14:23 EDT
Update
We have identified an issue impacting a subset of Raiser's Edge and Financial Edge customers. When launching database view users are receiving a prompt 'Remote Desktop License Issue". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted May 30, 2023 - 14:03 EDT
Update
We have identified an issue impacting a subset of Raiser's Edge and Financial Edge customers. When launching database view users are receiving a prompt 'Remote Desktop License Issue". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted May 30, 2023 - 13:17 EDT
Update
We have identified an issue impacting a subset of Raiser's Edge and Financial Edge customers. When launching database view users are receiving a prompt 'Remote Desktop License Issue". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted May 30, 2023 - 12:42 EDT
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted May 30, 2023 - 12:26 EDT
This incident affected: Financial Edge® and Raiser's Edge®.