An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Dec 02, 2024 - 16:02 EST
Update
We have identified an issue impacting some of our customers causing errors such as 'Not Processed' when submitting batches larger than 25 records. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Dec 02, 2024 - 15:43 EST
Identified
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Dec 02, 2024 - 15:34 EST
Investigating
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Dec 02, 2024 - 14:53 EST
This incident affected: Blackbaud Merchant Services™ (Blackbaud Merchant Services™) and Blackbaud Altru®, Blackbaud CRM™, Payment Services, Raiser's Edge®.