Active Issue Alert – Support - #000693232

Incident Report for Blackbaud

Resolved

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Sep 16, 2026 - 10:11 EDT

Update

We are currently experiencing intermittent issues with our third-party routing provider while contacting Support and access to our Knowledgebase. For the fastest assistance and if you are able, please submit a support case through the Support Portal while we work to resolve the issue.
Posted Sep 16, 2026 - 09:26 EDT

Investigating

Customers may experience intermittent delays and errors when contacting support. We are working with our 3rd party vendor on a resolution.
Posted Sep 16, 2026 - 08:44 EDT
This incident affected: Blackbaud.com (Support).