Active Issue Alert – Blackbaud ID – Multiple Products - 000552790
Resolved
We are seeing reports of improved connectivity for customers impacted by this issue and our vendor has reported service restoration.
Posted Sep 12, 2024 - 10:17 EDT
Identified
A subset of users on AT&T networks may experience a blinking green dot when logging into their solution. This appears related to an issue our vendor has reported in connecting with AT&T. Please continue to reference this page for updates.
Posted Sep 12, 2024 - 09:39 EDT
This incident affected: Blackbaud Education Management Solutions (Blackbaud School Website System™, Blackbaud Enrollment Management System™, Blackbaud Learning Management System, Blackbaud Student Information System™, Core Functionality, School API, Blackbaud Billing Management™), Blackbaud Grantmaking™ (Blackbaud Grantmaking™), Blackbaud Financial Edge NXT® (Accounts Payable API, Financial Edge NXT, General Ledger API, Statistical Unit API, Treasury API), Blackbaud.com (Blackbaud.com), Blackbaud Fundraiser Performance Management™ (Blackbaud Fundraiser Performance Management™), Blackbaud Altru®, Blackbaud eTapestry®, Blackbaud Tuition Management™, WealthPoint®, DonorCentral® NXT, Blackbaud Raiser's Edge NXT® (Constituent API, Fundraising API, Gift API, Opportunity API, Raiser's Edge NXT®), and Blackbaud Merchant Services™ (Payments API).