An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jan 10, 2025 - 09:41 EST
Update
We are now seeing successful payment activity following some recent configuration changes. LO recurring giving payments have been paused temporarily. We are currently monitoring to ensure further stability. Please continue to reference this page for updates.
Posted Jan 10, 2025 - 09:12 EST
Update
We are now seeing successful payment activity following some recent configuration changes. LO recurring giving payments have been paused temporarily. We are currently monitoring to ensure further stability. Please continue to reference this page for updates.
Posted Jan 10, 2025 - 09:11 EST
Update
Customers and donors may encounter the error "an error has occurred" when attempting to donate or process gifts via batch or payment gateway portal. Blackbaud Online Giving forms are not impacted. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jan 10, 2025 - 08:34 EST
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jan 10, 2025 - 08:29 EST
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jan 10, 2025 - 08:11 EST
This incident affected: Blackbaud Merchant Services™ (Blackbaud Merchant Services™), Blackbaud Luminate Online® (Blackbaud Luminate Online®), and Payment Services.