Resolved
We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Posted Apr 22, 2025 - 12:00 EDT
Update
We are now observing successful SMS delivery to and from AT&T Network in United States of America. We will continue to monitor to ensure full service recovery. Please continue to check this page for updates. Next update will be at 12 PM ET.
Posted Apr 22, 2025 - 10:51 EDT
Update
We are investigating an issue impacting some of our customers using AT&T network devices to receive SMS texts for MFA. Users who have their existing recovery code can use the recovery code method to sign in : https://kb.blackbaud.com/knowledgebase/articles/Article/199505. Please continue to check this page for updates.
Posted Apr 22, 2025 - 09:42 EDT
Identified
We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Posted Apr 22, 2025 - 09:42 EDT
This incident affected: Blackbaud Education Management Solutions (Blackbaud School Website System™, Blackbaud Enrollment Management System™, Blackbaud Learning Management System, Blackbaud Student Information System™, Core Functionality, School API, Blackbaud Billing Management™), Blackbaud Grantmaking™ (Blackbaud Grantmaking™), Blackbaud Financial Edge NXT® (Accounts Payable API, Financial Edge NXT, General Ledger API, Statistical Unit API, Treasury API), Blackbaud.com (Blackbaud.com), Blackbaud Fundraiser Performance Management™ (Blackbaud Fundraiser Performance Management™), Blackbaud Altru®, Blackbaud eTapestry®, Blackbaud Tuition Management™, WealthPoint®, DonorCentral® NXT, Blackbaud Raiser's Edge NXT® (Constituent API, Fundraising API, Gift API, Opportunity API, Raiser's Edge NXT®), and Blackbaud Merchant Services™ (Payments API).