Our engineers have made a change, and we've seen no further errors. We will continue to monitor. If you have email messages that remain in a "stuck" status, you will need to cancel the email message and resend it to ensure successful delivery.
Posted Nov 03, 2025 - 11:41 EST
Investigating
We have identified an intermittent issue that is causing email campaign status to be stuck in "Generating Audience" or "Sending". Our engineers are working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Posted Nov 03, 2025 - 10:37 EST
This incident affected: Blackbaud Luminate Online® (Blackbaud Luminate Online®).