Our engineers have deployed a change and we are no longer seeing errors for the previously impacted systems. We will now transition this issue into a monitoring status to ensure continued stability. Please continue to reference this page for the next update which will be at 4pm EST
Posted Oct 06, 2026 - 14:17 EDT
Identified
We are now seeing reduced errors and improving performance across multiple systems following a configuration change. Our engineers continue working to fully resolve this issue as quickly as possible. Please continue to reference this page for updates.
Posted Oct 06, 2026 - 12:43 EDT
Update
We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Oct 06, 2026 - 11:48 EDT
Update
We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Oct 06, 2026 - 11:28 EDT
Investigating
We are investigating reports of parent users being unable to process web payments. The payment page may spin indefinitely. Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Oct 06, 2026 - 11:13 EDT
This incident affected: Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®) and Blackbaud Tuition Management™, JustGiving® from Blackbaud®.