Active Issue Alert – Blackbaud ID – Multiple Products - #000654002

Incident Report for Blackbaud

Resolved

We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

Posted Jan 15, 2026 - 09:20 EST

Monitoring

We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.

Posted Jan 14, 2026 - 14:48 EST

Update

We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.

Posted Jan 14, 2026 - 13:27 EST

Investigating

Posted Jan 14, 2026 - 13:26 EST

This incident affected: Blackbaud Education Management Solutions (Blackbaud School Website System™, Blackbaud Enrollment Management System™, Blackbaud Learning Management System, Blackbaud Student Information System™, Core Functionality, School API, Blackbaud Billing Management™), Blackbaud Grantmaking™ (Blackbaud Grantmaking™), Blackbaud Financial Edge NXT® (Accounts Payable API, Financial Edge NXT, General Ledger API, Statistical Unit API, Treasury API), Blackbaud.com (Blackbaud.com), Blackbaud Fundraiser Performance Management™ (Blackbaud Fundraiser Performance Management™), Blackbaud Altru®, Blackbaud eTapestry®, Blackbaud Tuition Management™, WealthPoint®, DonorCentral® NXT, Blackbaud Raiser's Edge NXT® (Constituent API, Fundraising API, Gift API, Opportunity API, Raiser's Edge NXT®), and Blackbaud Merchant Services™ (Payments API).