Active Issue Alert – Blackbaud ID – Multiple Products - #2019081903

Incident Report for Blackbaud

Resolved

This incident has been resolved.
Posted Aug 19, 2019 - 16:36 EDT

Update

We diagnosed an issue that may affect users who use their Google credentials from signing in with their Blackbaud ID or using features in the solutions below. Affected users will be taken to a Google 500 error page and be unable to access their service. We’re working to resolve the issue as quickly as possible. Next update in one hour or when a new update becomes available. Please continue to check this page for updates.
Posted Aug 19, 2019 - 15:47 EDT

Identified

We diagnosed an issue that may affect users who use their Google credentials from signing in with their Blackbaud ID or using features in the solutions below. Affected users will be taken to a Google 500 error page and be unable to access their service. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Posted Aug 19, 2019 - 15:19 EDT

Investigating

We diagnosed an issue that may affect users who use their Google credentials from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Posted Aug 19, 2019 - 14:57 EDT
This incident affected: Blackbaud Education Management Solutions (Blackbaud School Website System™, Blackbaud Enrollment Management System™, Blackbaud Learning Management System, Blackbaud Student Information System™), Blackbaud Grantmaking™ (Blackbaud Grantmaking™), Blackbaud Financial Edge NXT® (Accounts Payable API, Financial Edge NXT, General Ledger API, Statistical Unit API, Treasury API), Blackbaud Altru®, Blackbaud eTapestry®, WealthPoint®, DonorCentral® NXT, Blackbaud Raiser's Edge NXT® (Constituent API, Fundraising API, Gift API, Opportunity API, Raiser's Edge NXT®), and Blackbaud Merchant Services™ (Payments API).