An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Dec 03, 2024 - 19:17 EST
Update
Queued email jobs in Luminate Online and Raiser's Edge NXT are caught up and emails are now sending as expected. A small subset of campaigns in Luminate Online ONLY are experiencing delays in email analytics. We are looking into the cause for this delay. Please continue to monitor this page for updates.
Posted Dec 03, 2024 - 18:26 EST
Investigating
While engineers have confirmed that queued email jobs in Luminate Online and Raiser's Edge NXT are caught up and emails are sending as expected, a subset of campaigns in Luminate Online ONLY could experience delays in email analytics. We are looking into the cause for this delay. Please continue to monitor this page for updates.
Posted Dec 03, 2024 - 17:10 EST
Monitoring
Engineers have confirmed that queued email jobs are caught up and emails are sending as expected. We continue to monitor for any changes and will update this page accordingly.
Posted Dec 03, 2024 - 15:56 EST
Update
We are currently seeing delays of about 45-60 minutes for some email campaigns. A smaller number of campaigns may experience delays longer than 60 minutes. While there may be a delay in receiving analytics, email is queuing and sending, but could be delayed as the backlog is processed. Transactional email (e.g. receipts immediately after donating) remains unaffected. Please continue to reference this page for updates.
Posted Dec 03, 2024 - 14:40 EST
Update
We continue to see a roughly 45-60 minute delay in sending some email campaigns. While there may be a delay in receiving analytics, email is queuing and sending, but could be delayed as the backlog is processed. Transactional email (e.g. receipts immediately after donating) remains unaffected. Please continue to reference this page for updates.
Posted Dec 03, 2024 - 13:42 EST
Update
We continue to see a roughly 45-60 minute delay in sending some email campaigns. While there may be a delay in receiving analytics, email is queuing and sending, but could be delayed as the backlog is processed. Transactional email (e.g. receipts immediately after donating) remains unaffected. Please continue to reference this page for updates.
Posted Dec 03, 2024 - 12:18 EST
Update
We continue to see a roughly 45-60 minute delay in sending some email campaigns. Email is queueing and will send as we work through the backlog. Transactional email (e.g. receipts immediately after donating) remains unaffected. Engineers are working on reducing the backlog. Please continue to reference this page for updates.
Posted Dec 03, 2024 - 10:43 EST
Update
Our engineers are seeing a 45-60 minute delay in sending email campaigns for a subset of customers. We are seeing the queues catch up and this delay is decreasing. Email is queueing up and will send as we work through the backlog. Our engineers are working quickly to diagnose the issue. Transactional email (e.g. receipts immediately after donating) are not delayed. Please continue to reference this page for updates.
Posted Dec 03, 2024 - 09:32 EST
Update
Our engineers have identified an issue causing a delay in sending email campaigns for a subset of customers. Email is queueing up and will send as we work through the backlog. Our engineers are working quickly to diagnose the issue. Please continue to reference this page for updates.
Posted Dec 03, 2024 - 09:13 EST
Investigating
Our engineers have identified an issue causing a delay in sending email campaigns for a subset of customers. Email is queueing up and will send as we work through the backlog. Our engineers are working quickly to diagnose the issue. Please continue to reference this page for updates.
Posted Dec 03, 2024 - 09:06 EST
This incident affected: Blackbaud Luminate Online® (Blackbaud Luminate Online®) and Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).