An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jun 14, 2019 - 10:38 EDT
Identified
We have identified an issue impacting some of our customers causing errors when attempting to view & generate reports within the affected products. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Posted Jun 14, 2019 - 10:11 EDT
Investigating
We have identified an issue impacting a subset of our Raiser's Edge NXT customers causing errors when attempting to view & generate reports within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Jun 14, 2019 - 09:40 EDT
This incident affected: Blackbaud Education Management Solutions (Blackbaud School Website System™, Blackbaud Enrollment Management System™, Blackbaud Learning Management System, Blackbaud Student Information System™, Core Functionality, School API), Blackbaud Financial Edge NXT® (Financial Edge NXT), and Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).