Our engineers implemented several changes this afternoon to mitigate slow response times and timeouts. We will continue to closely monitor performance. The next update will be provided by 10:00 AM ET on October 6
Posted Oct 05, 2026 - 17:51 EDT
Identified
Our engineers are implementing a change to help mitigate the issue while continuing to investigate the intermittent timeouts.
Posted Oct 05, 2026 - 15:53 EDT
Investigating
We have identified an issue leading to slow response times or timeouts for a subset of customers with Luminate Online. Our engineers are currently investigating.
Posted Oct 05, 2026 - 13:53 EDT
This incident affects: Blackbaud Luminate Online® (Blackbaud Luminate Online®).