An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Feb 24, 2021 - 20:24 EST
Monitoring
An issue impacting some of our Luminate Online customers is now resolved and services have been restored. Engineers continue to monitor to verify there are no further occurrences. If you have any questions about status in the future, you can always get updates at this page.
Posted Feb 24, 2021 - 16:37 EST
Update
As previously reported, we have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Feb 24, 2021 - 15:39 EST
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Feb 24, 2021 - 12:27 EST
Identified
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Posted Feb 24, 2021 - 08:47 EST
Investigating
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Feb 24, 2021 - 08:06 EST
This incident affected: Blackbaud Luminate Online® (Blackbaud Luminate Online®).