Active Issue Alert – Blackbaud Luminate Online® - #000608249

Incident Report for Blackbaud

Resolved

This incident has been resolved.
Posted May 20, 2025 - 11:37 EDT

Update

We have identified an issue causing latency or timeouts for admins when attempting to navigate and some users when attempting to donate. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted May 20, 2025 - 11:12 EDT

Investigating

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted May 20, 2025 - 11:05 EDT
This incident affected: Blackbaud Luminate Online® (Blackbaud Luminate Online®).