Active Issue Alert – Blackbaud Merchant Services - 000523094
Incident Report for Blackbaud
Resolved
This incident has been resolved.
Posted Apr 11, 2024 - 19:18 EDT
Update
Our engineers have identified a vendor issue that is causing intermittent CVV/CVC errors when attempting to process transactions. Subsequent attempts to transact are successful and donors should retry.
Posted Apr 11, 2024 - 13:08 EDT
Update
Our engineers have identified a vendor issue that is causing intermittent CVV/CVC errors when attempting to process transactions. Subsequent attempts to transact are successful and donors should retry.
Posted Apr 11, 2024 - 10:36 EDT
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Apr 11, 2024 - 10:31 EDT
This incident affected: Blackbaud Merchant Services™ (Blackbaud Merchant Services™).