An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jan 07, 2026 - 08:58 EST
Monitoring
A subset of users are receiving notifications today of Financial Aid applications that were previously submitted. These notifications are normally delivered at the time of submission, but were delayed in processing for some applications and unintentionally sent with today's date. Users with completed applications can disregard these notifications and do not need to provide additional files if prompted.
Posted Jan 06, 2026 - 10:06 EST
Update
A subset of users are receiving notifications today of Financial Aid applications that were previously submitted. These notifications are normally delivered at the time of submission, but were delayed in processing for some applications and unintentionally sent with today's date. Users with completed applications can disregard these notifications and do not need to provide additional files if prompted.
Posted Jan 06, 2026 - 10:00 EST
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jan 06, 2026 - 09:34 EST
This incident affected: Blackbaud Financial Aid Management™.