Active Issue Alert – Raiser's Edge, Financial Edge, Raiser's Edge NXT, Financial Edge NXT, Blackbaud eTapestry, and Email Services- 000565663
Incident Report for Blackbaud
Resolved
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Nov 08, 2024 - 13:32 EST
Update
We are aware of issues impacting a subset of customers experiencing errors or latency when logging in. Users may see loading screens (e.g. green dot) or blank access pages when attempting to log in to database view. Engineers are diagnosing the issue.
Posted Nov 08, 2024 - 13:10 EST
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Nov 08, 2024 - 13:08 EST
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Nov 08, 2024 - 12:41 EST
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Nov 08, 2024 - 12:40 EST
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Nov 08, 2024 - 12:31 EST
This incident affected: Blackbaud Financial Edge NXT® (Financial Edge NXT), Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®), and Blackbaud eTapestry®, Email Services, Financial Edge®, Raiser's Edge®.