An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Nov 18, 2024 - 17:01 EST
Identified
We have identified an issue affecting customers in our European Datacenter when using the Batch functionality in Raisers Edge NXT. Users may see the message "Can't approve batch" when trying to approve their batches. This issue is not stopping payments from being processed, these work as normal. Our engineers have identified the issue and are preparing a fix. Please continue to reference this page for updates. Next update at 3PM EST.
Posted Nov 18, 2024 - 06:58 EST
Investigating
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Nov 18, 2024 - 06:29 EST
This incident affected: Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).