An issue impacting some of our Luminate Beta customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Feb 05, 2019 - 12:00 EST
Update
As previously reported, we have identified an issue impacting some of our Luminate Beta customers when attempting to view most recent data sets and forms within the affected application. Our engineers are still working diligently to diagnose the underlying cause for this matter and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Feb 05, 2019 - 11:42 EST
Update
As previously reported, we have identified an issue impacting some of our Luminate Beta customers when attempting to view fresh/current data within forms of the affected application. Our engineers are still working diligently to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Feb 05, 2019 - 11:11 EST
Update
We have identified an issue impacting some of our Luminate Beta customers when attempting to view most recent data and updated forms within the application. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Feb 05, 2019 - 10:40 EST
Investigating
We have identified an issue impacting some of our Luminate Beta customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Feb 05, 2019 - 10:08 EST
This incident affected: Blackbaud Luminate Online® (Blackbaud Luminate Online®).