We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update is at 10 AM ET on 10/22
Posted Oct 21, 2026 - 17:05 EDT
Update
Our engineers are continuing to monitor the fix that was implemented. Please continue to reference this page for updates. The next update is at 5 PM ET.
Posted Oct 21, 2026 - 15:00 EDT
Monitoring
A fix has been implemented and we are monitoring the results. Please continue to reference this page for updates.
Posted Oct 21, 2026 - 08:26 EDT
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Oct 21, 2026 - 08:26 EDT
This incident affects: Blackbaud Luminate Online® (Blackbaud Luminate Online®).