An issue impacting some of our Raiser's Edge, Raiser's Edge NXT, Financial Edge, and Financial Edge NXT customers when attempting to launch database view is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Nov 07, 2018 - 16:44 EST
Identified
We have identified an issue impacting a subset of our Raiser's Edge, Raiser's Edge NXT, Financial Edge, and Financial Edge NXT customers when attempting to launch database view. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Posted Nov 07, 2018 - 16:33 EST
Update
We have identified an issue impacting a subset of our Raiser's Edge, Raiser's Edge NXT, Financial Edge, and Financial Edge NXT customers when attempting to launch database view. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Nov 07, 2018 - 16:00 EST
Investigating
We have identified an issue impacting some of our Raiser's Edge, Raiser's Edge NXT, Financial Edge, and Financial Edge NXT customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.