Resolved
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Mar 03, 2026 - 11:08 EST
Update
We continue to see stable login response times and reduced navigation errors following recent configuration changes. We will continue monitoring system performance to ensure ongoing stability. Please continue to reference this page for updates
Posted Mar 02, 2026 - 15:23 EST
Update
We continue to see a reduction in the number of errors received by users when attempting to login or navigate through their Blackbaud solutions. Our engineers are continuing to investigate to identify the root cause and work toward full resolution of this incident. We continue monitoring system performance. Please continue to reference this page for updates.
Posted Mar 02, 2026 - 14:04 EST
Update
Intermittent issues are recurring. Users are receiving errors including "504 Gateway Timeout" when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Mar 02, 2026 - 11:39 EST
Update
Users are receiving "504 Gateway Timeout" errors when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Mar 02, 2026 - 10:46 EST
Update
Users are receiving "504 Gateway Timeout" errors when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Mar 02, 2026 - 10:43 EST
Investigating
Users are receiving "504 Gateway Timeout" errors when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Mar 02, 2026 - 10:23 EST
Monitoring
We are seeing improvements in login response times following a configuration change and are currently monitoring system performance. Please continue to reference this page for updates.
Posted Mar 02, 2026 - 10:02 EST
Investigating
Users may intermittently experience slow page loads or a pulsing dot when attempting to access the sign-in page or login to a solution. We're diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Mar 02, 2026 - 09:14 EST
This incident affected: Blackbaud Education Management Solutions (Blackbaud School Website System™, Blackbaud Enrollment Management System™, Blackbaud Learning Management System, Blackbaud Student Information System™, Core Functionality, School API, Blackbaud Billing Management™), Blackbaud Grantmaking™ (Blackbaud Grantmaking™), Blackbaud Financial Edge NXT® (Accounts Payable API, Financial Edge NXT, General Ledger API, Statistical Unit API, Treasury API), Blackbaud.com (Blackbaud.com, Support), Blackbaud Fundraiser Performance Management™ (Blackbaud Fundraiser Performance Management™), YourCause® (YourCause® CSRconnect®, YourCause® GrantsConnect®, YourCause® Blackbaud Verified Network), Blackbaud Altru®, Blackbaud eTapestry®, Blackbaud Tuition Management™, ResearchPoint™, WealthPoint®, DonorCentral® NXT, Blackbaud Raiser's Edge NXT® (Constituent API, Fundraising API, Gift API, Opportunity API, Raiser's Edge NXT®), and Blackbaud Merchant Services™ (Payments API).