We have implemented changes to mitigate slow response times and errors that were impacting customers. We are currently monitoring performance.
Posted Oct 20, 2026 - 14:43 EDT
Identified
We have identified an issue leading to slow response times, timeouts, or errors (e.g. "An error occurred while processing the request") for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.
Posted Oct 20, 2026 - 13:24 EDT
Investigating
We have identified an issue leading to slow response times for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.
Posted Oct 20, 2026 - 12:12 EDT
This incident affected: Blackbaud Luminate Online® (Blackbaud Luminate Online®).