An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Nov 20, 2024 - 07:57 EST
Update
We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Posted Nov 20, 2024 - 07:35 EST
Update
We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Posted Nov 20, 2024 - 06:48 EST
Update
We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Posted Nov 20, 2024 - 06:05 EST
Investigating
We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Posted Nov 20, 2024 - 05:25 EST
This incident affected: Blackbaud Financial Edge NXT® (Financial Edge NXT) and Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).