Resolved
We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Posted May 21, 2025 - 11:02 EDT
Update
We have observed decreasing latency and improved performance following another configuration change. We are continuing to monitor system performance. The next update will be 11:00 AM ET.
Posted May 21, 2025 - 09:05 EDT
Update
We have observed decreasing latency and improved performance following another configuration change. We are continuing to monitor system performance. The next update will be 10:00 AM ET on 5/21/2025.
Posted May 20, 2025 - 13:12 EDT
Update
We have observed decreasing latency and improved performance following another configuration change. We are continuing to monitor system performance. Please continue to check this page for updates.
Posted May 20, 2025 - 11:57 EDT
Monitoring
A subset of users are experiencing latency or errors when logging in with BBID. We’ve made a configuration change based on our initial findings and are continuing to investigate. Please continue to check this page for updates.
Posted May 20, 2025 - 11:44 EDT
Update
A subset of users are experiencing latency or errors when logging in with BBID. We’ve made a configuration change based on our initial findings and are continuing to investigate. Please continue to check this page for updates.
Posted May 20, 2025 - 11:11 EDT
Update
A subset of users are experiencing latency or errors when logging in with BBID. We’ve made a configuration change based on our initial findings and are continuing to investigate. Please continue to check this page for updates.
Posted May 20, 2025 - 10:24 EDT
Update
We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Posted May 20, 2025 - 10:21 EDT
Update
We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Posted May 20, 2025 - 10:07 EDT
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted May 20, 2025 - 09:57 EDT
This incident affected: Blackbaud Education Management Solutions (Blackbaud School Website System™, Blackbaud Enrollment Management System™, Blackbaud Learning Management System, Blackbaud Student Information System™, Core Functionality, School API, Blackbaud Billing Management™), Blackbaud Grantmaking™ (Blackbaud Grantmaking™), Blackbaud Financial Edge NXT® (Accounts Payable API, Financial Edge NXT, General Ledger API, Statistical Unit API, Treasury API), Blackbaud.com (Blackbaud.com), Blackbaud Fundraiser Performance Management™ (Blackbaud Fundraiser Performance Management™), Blackbaud Altru®, Blackbaud eTapestry®, Blackbaud Tuition Management™, WealthPoint®, DonorCentral® NXT, Blackbaud Raiser's Edge NXT® (Constituent API, Fundraising API, Gift API, Opportunity API, Raiser's Edge NXT®), and Blackbaud Merchant Services™ (Payments API).