We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 The next update is tomorrow, August 4 at 5:00 PM ET.
Posted Aug 03, 2026 - 17:32 EDT
Update
We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 The next update is on Monday, August 3 at 5:00 PM ET.
Posted Jul 31, 2026 - 17:25 EDT
Update
We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 The next update is tomorrow, July 31 at 5:00 PM ET.
Posted Jul 30, 2026 - 16:53 EDT
Update
We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 Next update will be by 5pm ET.
Posted Jul 30, 2026 - 12:49 EDT
Update
We have identified an issue impacting a sub-set of users who sign in to Blackbaud products using the "Sign in with Facebook" option through BBID. Affected users may be unable to access their Blackbaud products. Our engineers are actively investigating the cause and are working to restore service as quickly as possible. Please continue to monitor this page for updates.
Posted Jul 30, 2026 - 10:14 EDT
Update
We are continuing to investigate this issue.
Posted Jul 29, 2026 - 16:37 EDT
Investigating
We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.