Active Issue Alert – Blackbaud Education Management Solutions - #000577990
Incident Report for Blackbaud
Resolved
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jan 13, 2025 - 15:05 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 13, 2025 - 14:44 EST
Update
Users are intermittently encountering 50X errors when loading certain pages throughout the solution. Refreshing the page should clear the error. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Jan 13, 2025 - 14:40 EST
Update
We have identified an issue impacting some of our customers causing errors when loading certain pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Refreshing the page should clear the error. Please continue to reference this page for updates.
Posted Jan 13, 2025 - 14:28 EST
Investigating
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Jan 13, 2025 - 14:25 EST
This incident affected: Blackbaud Education Management Solutions (Blackbaud Enrollment Management System™, Blackbaud Learning Management System, Blackbaud Student Information System™, Core Functionality).