Active Issue Alert – Multiple Products - 000390052

Incident Report for Blackbaud

Resolved

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Sep 20, 2022 - 03:59 EDT

Update

We are continuing to investigate this issue.
Posted Sep 20, 2022 - 03:20 EDT

Update

We are continuing to investigate this issue.
Posted Sep 20, 2022 - 03:11 EDT

Update

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Sep 20, 2022 - 03:09 EDT

Update

We are continuing to investigate this issue.
Posted Sep 20, 2022 - 03:08 EDT

Update

We are continuing to investigate this issue.
Posted Sep 20, 2022 - 03:04 EDT

Update

We are continuing to investigate this issue.
Posted Sep 20, 2022 - 03:02 EDT

Investigating

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Sep 20, 2022 - 02:19 EDT
This incident affected: Blackbaud Online Express™ (Blackbaud Online Express™), Blackbaud Altru®, Blackbaud CRM™, Blackbaud Internet Solutions™, Blackbaud NetCommunity™, Email Services, Financial Edge®, Payment Services, Raiser's Edge®, Blackbaud Financial Edge NXT® (Financial Edge NXT), and Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).