We have identified an issue impacting some customers, resulting in slow performance and intermittent errors when using AI Chat, including the Strategy Assistant and Action Plan generation within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted May 27, 2026 - 13:10 EDT
This incident affected: Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).