Active Issue Alert – Altru - #000087947

Incident Report for Blackbaud

Resolved

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Nov 18, 2019 - 18:08 EST

Identified

As previously reported, we have identified an issue impacting some of our API customers causing Authentication errors. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for an updates. The next update will be provided at 9:00 PM EST
Posted Nov 18, 2019 - 16:11 EST

Update

We have identified an issue impacting some of our API customers causing Authentication errors. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for an update at 3:20 PM ET
Posted Nov 18, 2019 - 14:22 EST

Update

We have identified an issue impacting some of our API customers causing Authentication errors. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for an update at 2:20 PM ET
Posted Nov 18, 2019 - 13:21 EST

Update

We have identified an issue impacting some of our API customers causing Authentication errors. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for an update at 1:20 PM ET.
Posted Nov 18, 2019 - 11:20 EST

Update

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Nov 18, 2019 - 10:57 EST

Investigating

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Nov 18, 2019 - 10:26 EST
This incident affected: Blackbaud Altru®.