An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jan 08, 2025 - 14:57 EST
Monitoring
We are investigating an issue impacting a subset of Raisers Edge NXT, Financial Edge NXT customers. Users may experience errors, a blank page, or endless loading when attempting to access the database view. Our Engineers have implemented a potential fix for the issue and are currently monitoring to ensure resolution. Please continue to reference this page for updates..
Posted Jan 08, 2025 - 14:37 EST
Update
We are aware of an issue where the login page to database view is blank or not responding. Engineers are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
Posted Jan 08, 2025 - 14:03 EST
Update
We are aware of an issue where the login page to database view is blank or not responding. Engineers are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
Posted Jan 08, 2025 - 13:40 EST
Update
We are aware of an issue where the login page to database view is blank or not responding. Engineers are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
Posted Jan 08, 2025 - 13:06 EST
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jan 08, 2025 - 12:53 EST
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jan 08, 2025 - 12:38 EST
This incident affected: Financial Edge® and Raiser's Edge®.