An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Sep 27, 2023 - 11:29 EDT
Update
Users with PaperSave may experience the following issues:
Error opening attachments in Financial Edge and Raiser's Edge File Path Error importing and exporting Online Express plugin missing Mapped drives not showing
Our engineers are investigating the cause of these issues and working to resolve them as quickly as possible for you. Please continue to reference this page for updates.
Posted Sep 27, 2023 - 11:08 EDT
Update
Users with PaperSave may experience the following issues:
Error opening attachments in Financial Edge and Raiser's Edge File Path Error importing and exporting Online Express plugin missing Mapped drives not showing
Our engineers are investigating the cause of these issues and working to resolve them as quickly as possible for you. Please continue to reference this page for updates.
Posted Sep 27, 2023 - 10:50 EDT
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Sep 27, 2023 - 10:25 EDT
This incident affected: Financial Edge® and Raiser's Edge®.