An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Oct 18, 2018 - 11:38 EDT
Update
A small subset of customers may experience intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and are currently implementing a solution. We hope to have your full service restored as quickly as possible. Please refer to the KB article at https://kb.blackbaud.com/articles/Article/121511 as a work-around until services are fully restored. Please continue to reference this page for updates. Next update will be at 4 PM ET unless otherwise required.
Posted Oct 18, 2018 - 11:36 EDT
Identified
A small subset of customers may experience intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and are currently implementing a solution. We hope to have your full service restored as quickly as possible. Please refer to the KB article at https://kb.blackbaud.com/articles/Article/121511 as a work-around until services are fully restored. Please continue to reference this page for updates.
Posted Oct 17, 2018 - 17:05 EDT
This incident affected: Blackbaud Grantmaking™ (Blackbaud Grantmaking™).