Active Issue Alert – Blackbaud Learning Management System - #000637259

Incident Report for Blackbaud

Resolved

An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Sep 30, 2025 - 16:23 EDT

Identified

We have identified the cause of this issue and deployed a fix. Users should now be able to make updates to the LTI settings in Assignments and Topics. We are working to restore missing submissions, which we expect to be complete later this afternoon. Please continue to reference this page for updates.
Posted Sep 30, 2025 - 11:53 EDT

Investigating

We have identified an issue where LTI settings are not saving on Assignments or Topics. Assignments and Topics previously created with an LTI resource, such as Turnitin, are not currently accessible. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Sep 30, 2025 - 10:07 EDT
This incident affected: Payment Services.