All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ Operational
Blackbaud Website Package Operational
Direct Marketing™ Operational
DonorCentrics Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 10, 2025

No incidents reported today.

Dec 9, 2025
Active Issue Alert – Raiser's Edge NXT - 000649856
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 9, 19:40 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 9, 19:07 EST
Active Issue Alert – JustGiving® from Blackbaud®- #000649608
Resolved - This incident has been resolved.
Dec 9, 09:35 EST
Update - We have identified an issue which is preventing some donor data from appearing in donation reports for the period from Monday 8th December. There is also a delay to some outgoing email. Our engineers are working to resolve this as quickly as possible. Please continue to reference this page for updates.
Dec 9, 05:46 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Dec 9, 05:45 EST
Dec 8, 2025
Active Issue Alert – JustGiving® from Blackbaud® - #000649385
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 8, 14:03 EST
Investigating - We have identified an issue which is preventing some donor data from appearing in donation reports for the period from Saturday 6th December onwards. Our engineers are working to resolve this as quickly as possible. Please continue to reference this page for updates.
Dec 8, 06:34 EST
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
Active Issue Alert – Blackbaud Luminate Online, Raiser's Edge NXT® - #000648761
Resolved - This incident has been resolved.
Dec 4, 17:06 EST
Update - We have mitigated an issue impacting a subset of Blackbaud Luminate Online and Raiser's Edge NXT customers resulting in some delayed emails sending multiple times to some recipients. This is an unintended issue stemming from the resolved issue yesterday with delayed emailed sends (000648516). We apologize for any inconvenience this has caused.
Dec 3, 14:18 EST
Monitoring - We have mitigated an issue impacting a subset of Blackbaud Luminate Online customers resulting in some delayed emails sending multiple times to some recipients. This is an unintended issue stemming from the resolved issue yesterday with delayed emailed sends (000648516). We apologize for any inconvenience this has caused.
Dec 3, 12:57 EST
Dec 3, 2025
Dec 2, 2025
Active Issue Alert – Blackbaud Luminate Online® and Raiser's Edge NXT® - 000648651
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 2, 21:48 EST
Investigating - We have identified an issue leading to intermittent delays in emails sending for a small percentage of campaigns and transactional emails (e.g. donation receipts).

Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 21:05 EST
Active Issue Alert – Multiple Products - 000648601
Resolved - This incident has been resolved.
Dec 2, 17:34 EST
Update - We are aware of a delay in the appearance of certain transactions in the Blackbaud Merchant Services portal made through our latest Checkout platform. While transaction processing is NOT impacted, there may be a delay between when a transaction is processed and when it appears within the Blackbaud Merchant Services portal. Transaction reporting in your solution (e.g. Luminate Online or Raiser's Edge NXT) should also NOT be affected.

Any process relying on the presence of transactions in the BBMS portal (e.g. refunding a transaction) will return an error. Users will also not be able to report on or refund in the BBMS portal until the transaction appears.
Dec 2, 17:34 EST
Investigating - We are aware of a delay in the appearance of certain transactions in the Blackbaud Merchant Services portal made through our latest Checkout platform. While transaction processing is NOT impacted, there may be a delay between when a transaction is processed and when it appears within the Blackbaud Merchant Services portal. Transaction reporting in your solution (e.g. Luminate Online or Raiser's Edge NXT) should also NOT be affected.

Any process relying on the presence of transactions in the BBMS portal (e.g. refunding a transaction) will return an error. Users will also not be able to report on or refund in the BBMS portal until the transaction appears.

Our teams are working to resolve this delay as quickly as possible. Please check this page for further updates.
Dec 2, 16:29 EST
Active Issue Alert – Blackbaud Luminate Online® and Raiser's Edge NXT® - 000648516
Resolved - This incident has been resolved.
Dec 2, 16:13 EST
Monitoring - Our teams are seeing successful delivery of all emails that were impacted by this issue and remediation is now complete. Customer email campaigns and statistics should now be sending/reporting as intended. We will continue to monitor for any potential impact until 4:15 pm ET. Please continue to reference this page for updates.
Dec 2, 16:01 EST
Update - We continue to see successful delivery after resending emails impacted by an issue causing intermittent errors for a small percentage of email campaigns. While customers may see delays in some email sends and statistics, our teams hope to fully resolve this issue by 4 pm ET and will continue to monitor for any further impacts. Please continue to reference this page for updates.
Dec 2, 15:15 EST
Update - Our teams continue to work on an issue impacting a subset of customers that is causing intermittent errors for a small percentage of email campaigns and leading to some emails not sending. While we do not have a resolution at this time, we are attempting to resend the failed jobs to constituents who did not receive the initial emails. Please continue to reference this page for updates.
Dec 2, 14:29 EST
Investigating - We have identified an issue impacting a subset of customers that is causing intermittent errors for a small percentage of email campaigns and leading to some emails not sending. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 12:44 EST
Active Issue Alert – Raiser's Edge, Luminate Online - 000648570
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 2, 16:08 EST
Update - We have identified an issue impacting a subset of our customers with RELO integration, resulting in errors attempting to send constituent updates to Luminate Online.
Dec 2, 15:37 EST
Update - We have identified an issue impacting a subset of our customers with RELO integration, resulting in errors attempting to send constituent updates to Luminate Online
Dec 2, 15:37 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 15:25 EST
Dec 1, 2025
Active Issue Alert – Raiser's Edge NXT - #000648358
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 1, 17:53 EST
Update - We have identified an issue impacting some of our customers. Customers processing gifts in web view might observe a delay in them populating into gift batches. Please continue to reference this page for updates.
Dec 1, 16:50 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 1, 16:30 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 1, 16:10 EST
Active Issue Alert – Blackbaud Checkout - 000648276
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 1, 16:39 EST
Monitoring - A small subset of donors may intermittently experience latency or errors when solving reCaptcha challenges or completing donations through Checkout. Our engineers are monitoring performance at this time. Please continue to reference this page for updates.
Dec 1, 13:10 EST
Investigating - We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 1, 12:13 EST
Active Issue Alert – Financial Edge NXT - #000648320
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 1, 15:08 EST
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Dec 1, 14:58 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 1, 14:18 EST
Active Issue Alert – Blackbaud ID – Auth - #000648295
Resolved - This incident has been resolved.
Dec 1, 14:55 EST
Monitoring - We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Dec 1, 13:17 EST
Investigating - We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Dec 1, 13:05 EST
Active Issue Alert – Blackbaud CRM - #000648220
Resolved - This incident has been resolved.
Dec 1, 10:34 EST
Update - Users are receiving errors when attempting to validate addresses. Our engineers are diagnosing the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for update
Dec 1, 09:35 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 1, 09:21 EST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

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