Blackbaud Status

Active Issue Alert – Multiple Products - #000633959

Update - The majority of the AddressFinder and DeceasedRecordFinder backlogged requests have successfully processed. We continue to see new and scheduled requests processing successfully as well. Our teams will continue to monitor until all backlogged jobs are complete.

We appreciate your patience while these services were unavailable. Maintaining high standards for the reliability, security, and continuity of our service providers is part of our commitment to our customers.
Nov 14, 2025 - 11:15 EST

Monitoring - We appreciate your patience while these services were unavailable. Maintaining high standards for the reliability, security, and continuity of our service providers is part of our commitment to our customers.

The third-party vendor who enables AddressFinder™ and DeceasedRecordFinder™ services has resolved its network issue, and the services have been successfully re-enabled for most customers. Currently, we do not have an estimate of when the backlog of updates will be fully processed.

We are working with the vendor to process updates as quickly as possible. New request and upcoming scheduled updates should process normally going forward. The vendor will begin to process the backlog of requested and scheduled updates queued during the outage. Please follow your normal process for accessing your updates.
Nov 04, 2025 - 15:15 EST

Update - While DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to our customers due to a network issue with the vendor who provides these services, we are confident that the services will be restored soon. Thank you for your patience as our teams work to maintain Blackbaud's high standards for the reliability, security, and continuity of our service providers. Please continue to follow this page for updates on the restoration of these services.
Oct 31, 2025 - 12:39 EDT

Update - DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to our customers due to a network issue with the vendor who provides these services. Thank you for your understanding and patience as our teams work with the vendor and potential alternative solutions to restore these services as soon as possible. We are committed to maintaining high standards for the reliability, security, and continuity of our service providers. You can stay informed about updates on these services through this status page.
Oct 24, 2025 - 14:25 EDT

Update - Due to an ongoing network issue with our third-party vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. Blackbaud maintains high standards for the reliability, security, and continuity of its service providers. As such, we are working closely with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We appreciate your patience and will continue to communicate updates regarding service availability through our status page.
Oct 17, 2025 - 14:24 EDT

Update - Due to an ongoing network issue with our vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. We are diligently working with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We will continue to communicate updates regarding service availability through our status page.
Oct 10, 2025 - 10:14 EDT

Update - DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work with the vendor and are exploring alternative options to re-enable these services or establish a new vendor. We will update customers about the availability of these services via our status page messaging.
Oct 01, 2025 - 16:17 EDT

Update - DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work toward making these services available and will update customers about any changes to these services via our status page messaging.
Sep 26, 2025 - 10:42 EDT

Investigating - DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.
Sep 19, 2025 - 14:36 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 16, 2025

No incidents reported today.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

Unresolved incident: Active Issue Alert – Multiple Products - #000633959.

Nov 13, 2025

Active Issue Alert – Blackbaud Luminate Online® - #000645572

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 16:46 EST

Identified - Our engineers have identified a fix and are working quickly to get this resolution deployed for impacted customers. Please continue to reference this page for updates
Nov 13, 15:56 EST

Investigating - We have identified an issue impacting donation forms that can cause an error if the form is configured to use the "billing information is same as donor information" option. Admins can prevent the error by temporarily disabling or removing this option. Donors can work around this by unchecking the box and filling out all billing fields. Our engineers are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 13, 11:54 EST

Nov 12, 2025

Active Issue Alert – Multiple Products - 000645190

Resolved - This incident has been resolved.
Nov 12, 07:25 EST

Update - We are continuing to monitor for any further issues.
Nov 12, 05:24 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 05:24 EST

Investigating - This is BBID/or signing into Blackbaud.com. So far we've got reports for RENXT, BBCRM and BBGM customers experiencing issues.
Nov 12, 04:58 EST

Nov 11, 2025

Active Issue Alert – Tuition Management - 000645077

Investigating - We have identified an issue impacting a small subset of automatic credit card payments from 11/10 within Tuition Management. Our team is actively investigating the cause and working to resolve this as quickly as possible. Please continue to reference this page for updates.
Nov 11, 10:36 EST

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

Active Issue Alert – Blackbaud Luminate Online® - 000644477

Identified - Our engineers have identified and deployed a fix for this iATS incident. It may take some time to propagate across all sites. Please continue to reference this page for updates. The next update will be at 9:00am ET.
Nov 6, 21:41 EST

Update - We have identified an issue impacting a subset of customers using iATS payment processing. Our engineering team is actively investigating the root cause and working to implement a fix as quickly as possible.
Nov 6, 17:43 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 6, 17:42 EST

Active Issue Alert – Blackbaud Financial Edge NXT® - #000644303

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 7, 06:13 EST

Identified - We have identified the cause of this error and are working to resolve it for you. We will provide an update here once the fix is deployed.
Nov 6, 14:02 EST

Investigating - We have identified the cause of this error and are working to resolve it for you. We will provide an update here once the fix is deployed. Please reference this page for updates.

Until the fix is available, you can import batches through Settings.
Nov 6, 12:06 EST

Nov 6, 2025

Active Issue Alert – Blackbaud Financial Edge NXT® - 000644458

Investigating - We are aware of an issue where users may receive an error when saving invoices in Receivables or Payables. We have identified the cause of this error and are working to resolve it for you. Please review this page for updates.
Nov 6, 16:51 EST

Active Issue Alert – Blackbaud Luminate Online - 000644374

Resolved - We have resolved an issue preventing the Checkout modal from loading on the ticketing page in Calendar Events for impacted customers. A permanent fix will be included in a future release. However, if you encounter this behavior, it can be resolved by adding jQuery to your Page Wrapper by following the steps in Knowledgebase Article 207014: https://kb.blackbaud.com/knowledgebase/articles/Article/207014.
Nov 6, 15:49 EST

Investigating - We have identified an issue that is currently preventing the Checkout modal from loading in Calendar Events. Our engineering team is actively investigating the root cause and working to implement a fix as quickly as possible.
Nov 6, 14:06 EST

Active Issue Alert – Blackbaud Altru® - #000642975

Resolved - This incident has been resolved.
Nov 6, 10:30 EST

Monitoring - We have implemented a change to resolve an issue impacting Altru users who are experiencing a response of ‘Unable to Connect’ while utilizing Payment Terminals within a Google Chrome Browser.

Users will need to allow Local Network Access permissions within their Browser’s settings to Print or process payments via Payment Terminal within Altru. Please reference our Knowledgebase for additional details and steps to configure the settings.
https://kb.blackbaud.com/knowledgebase/articles/Article/206989
Nov 4, 15:07 EST

Identified - We have identified that users experiencing the "Unable to Connect" error in Payment Terminal have recently received a browser update to Google Chrome 142. We are investigating the impact of this update further. Please continue to reference this page for updates.

Please also reference our Knowledgebase for other supported browsers and configuration settings:
https://kb.blackbaud.com/knowledgebase/articles/Article/206989
Oct 30, 15:09 EDT

Investigating - We are aware of an issue impacting Altru customers who are experiencing a response of 'Unable to Connect' while utilizing Payment Terminals while operating in a Google Chrome browser. While we investigate this behavior, switching to Microsoft Edge browsers resolves the issue.
Oct 30, 12:04 EDT

Nov 5, 2025

Active Issue Alert – Blackbaud Luminate Online® - #000643930

Resolved - Our engineers have deployed an emergency patch containing fixes for both the donor billing validation errors and eCommerce digital wallet errors. This incident has been resolved.
Nov 5, 15:03 EST

Update - We have identified an issue impacting donation forms that can cause an error if the form is configured to use the "billing information is same as donor information" option. The workaround is to disable or remove this option for now. Our engineers are working on an emergency patch to resolve it for you as quickly as possible.

We have identified a second issue impacting eCommerce wallet payment options. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 5, 10:22 EST

Identified - We have identified an issue impacting donation forms that can cause an error if the form is configured to use the "billing information is same as donor information" option. Admins can prevent the error by temporarily disabling or removing this option. Our engineers are working on an emergency patch to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 5, 09:55 EST

Nov 4, 2025

Active Issue Alert – Blackbaud Tuition Management - #000643680

Resolved - This incident has been resolved.
Nov 4, 15:36 EST

Investigating - We have identified an issue impacting a small subset of automatic credit card payments from 11/1 within Tuition Management. Our team is actively investigating the cause and working to resolve this as quickly as possible. Please continue to reference this page for updates.
Nov 4, 10:33 EST

Active Issue Alert – Payment Services - 000643763

Resolved - This incident has been resolved.
Nov 4, 14:08 EST

Update - We have resolved the issue previously impacting a subset of customers using the Luminate Online Partner API integration. Impacted transactions can now be retried through an LO capture call reinitiated by the Luminate Partner API to resolve and complete these payments that were previously authorized and did not complete via the Payments API.
Nov 4, 14:04 EST

Update - We have identified an issue impacting a subset of customers using the Luminate Online Partner API integration. Users are seeing payments not complete after authorization. This is limited to integrations using the SKY Payments API for authorizations.
Nov 4, 13:51 EST

Investigating - Luminate Online Partner API integrations will see payments not processed. This is limited to integrations using the SKY Payments API for authorizations.
Nov 4, 13:43 EST

Nov 3, 2025

Active Issue Alert – Luminate online - 000643440

Resolved - This incident has been resolved.
Nov 3, 13:00 EST

Monitoring - Our engineers have made a change, and we've seen no further errors. We will continue to monitor. If you have email messages that remain in a "stuck" status, you will need to cancel the email message and resend it to ensure successful delivery.
Nov 3, 11:41 EST

Investigating - We have identified an intermittent issue that is causing email campaign status to be stuck in "Generating Audience" or "Sending". Our engineers are working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Nov 3, 10:37 EST

Nov 2, 2025

No incidents reported.