All Systems Operational

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Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
DonorCentrics Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 31, 2025

No incidents reported today.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
Active Issue Alert – Altru - #000631064
Resolved - This incident has been resolved.
Aug 29, 17:01 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 29, 16:50 EDT
Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 29, 16:23 EDT
Aug 28, 2025
Active Issue Alert – YourCause® CSRconnect® - #000630637
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 28, 12:22 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 28, 12:06 EDT
Aug 27, 2025
Active Issue Alert – Blackbaud Luminate Online® - #000630275
Resolved - This incident has been resolved.
Aug 27, 18:15 EDT
Update - Our engineers have resolved the Technical Difficulties errors on user pages impacting a subset of customers. Additionally, they have identified a fix for the iATS errors and are working to deploy these changes this evening.
Aug 27, 16:17 EDT
Update - We have identified an additional issue that is causing a Technical Difficulties error for a subset of customers sites, including user pages and forms. Our engineers are currently diagnosing this event and working to resolve it as quickly as possible.
Aug 27, 15:56 EDT
Identified - We have identified an additional issue that is causing a Technical Difficulties error for a subset of customers while navigating the admin side. Our engineers are currently diagnosing this event and working to resolve it as quickly as possible.

We continue to diagnose the iATS issue for those customers.
Aug 27, 15:44 EDT
Investigating - We have identified an issue impacting a subset of customers using iATS payment processing, resulting in payment and refund errors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 27, 10:35 EDT
Grant making - 000630295
Resolved - This incident has been resolved.
Aug 27, 11:30 EDT
Update - We are continuing to investigate this issue.
Aug 27, 11:29 EDT
Update - We are continuing to investigate this issue.
Aug 27, 11:24 EDT
Investigating - Grant Making user receives error when attempting Publishing
Aug 27, 11:06 EDT
Active Issue Alert – Blackbaud CRM- 000630238
Resolved - This incident has been resolved.
Aug 27, 09:54 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 27, 09:46 EDT
Aug 26, 2025

No incidents reported.

Aug 25, 2025
Active Issue Alert – Luminate Online - 000629627
Resolved - Our engineers have resolved the reporting issue and queued reports should successfully run and display results. Reports that may have thrown an error can be run again. Customer impact has ended, and the incident is resolved.
Aug 25, 10:09 EDT
Update - Our engineers have resolved the reporting issue and queued reports should successful run and display results. Reports that may have thrown an error can be run again. Please continue to reference this page for updates.
Aug 25, 09:51 EDT
Update - We have identified an issue causing an error when running reports or retrieving results in Luminate Online. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 25, 09:18 EDT
Update - We are continuing to investigate this issue.
Aug 25, 09:16 EDT
Update - We have identified an issue causing an error when running reports or retrieving results in Luminate Online. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 25, 09:14 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 25, 09:13 EDT
Aug 24, 2025

No incidents reported.

Aug 23, 2025
Active Issue Alert – Education Management - 000629594
Resolved - This incident has been resolved.
Aug 23, 08:22 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 23, 08:18 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 23, 07:04 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 23, 06:44 EDT
Aug 22, 2025
Active Issue Alert – Grantmaking- 000629332
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 22, 09:55 EDT
Update - A subset of users are receiving the message "An unexpected error has occurred" when logging into the Applicant portal. Users may also experience errors accessing applicant forms. Our engineers are diagnosing the event and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 22, 09:31 EDT
Update - We are continuing to investigate this issue.
Aug 22, 09:23 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 22, 09:21 EDT
Aug 21, 2025

No incidents reported.

Aug 20, 2025
Active Issue Alert –Raiser's Edge NXT - 000628713
Resolved - We are continuing to investigate this issue.
Aug 20, 10:23 EDT
Update - We are continuing to investigate this issue.
Aug 20, 10:23 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 20, 10:03 EDT
Update - We are continuing to investigate this issue.
Aug 20, 09:40 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 20, 09:31 EDT
Aug 19, 2025
Active Issue Alert – PRODUCT - Luminate Online - 000628667
Resolved - This incident has been resolved.
Aug 19, 21:46 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Aug 19, 21:38 EDT
Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

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