Active Issue Alert – Multiple Products - #000633959
Update - Due to an ongoing network issue with our vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. We are diligently working with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We will continue to communicate updates regarding service availability through our status page.
Oct 10, 2025 - 10:14 EDT
Update - DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work with the vendor and are exploring alternative options to re-enable these services or establish a new vendor. We will update customers about the availability of these services via our status page messaging.
Oct 01, 2025 - 16:17 EDT
Update - DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work toward making these services available and will update customers about any changes to these services via our status page messaging.
Sep 26, 2025 - 10:42 EDT
Investigating - DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.
Sep 19, 2025 - 14:36 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Degraded Performance
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Degraded Performance
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Degraded Performance
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
DonorCentrics Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 14, 2025

No incidents reported today.

Oct 13, 2025
Active Issue Alert – NetCommunity - 000639796
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 13, 15:38 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 13, 14:49 EDT
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

Unresolved incident: Active Issue Alert – Multiple Products - #000633959.

Oct 9, 2025
Active Issue Alert – Multiple Products - #000639155
Resolved - This incident has been resolved.
Oct 9, 09:53 EDT
Identified - We have identified an issue impacting a subset of our European customers, causing errors when attempting to log in to various products via Blackbaud.com or direct product links. Customer may see a green pulsing dot when attempting to log in and the page does not load. Our engineers have diagnosed the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates.
Oct 9, 07:17 EDT
Update - We have identified an issue impacting a subset of our customers, causing errors when attempting to log in to various products via Blackbaud.com. Customer may see a green pulsing dot when attempting to log in and the page does not load. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Oct 9, 06:00 EDT
Update - We have identified an issue impacting a subset of our customers, causing errors when attempting to log in to various products via Blackbaud.com. Customer may see a green pulsing dot when attempting to log in and the page does not load. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Oct 9, 05:59 EDT
Investigating - We have identified an issue impacting a subset of our customers, causing errors when attempting to log in to Raiser's Edge NXT. Customer may see a green pulsing dot when attempting to log in and the page does not load. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Oct 9, 05:59 EDT
Oct 8, 2025

No incidents reported.

Oct 7, 2025
Active Issue Alert – Financial Edge NXT & Raiser's Edge NXT - #000638874
Resolved - Teams had updated A new Citrix ICA principal was generated and deployed because the previous one had expired. The issue has been resolved.
Oct 7, 22:52 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 7, 21:33 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 7, 21:14 EDT
Oct 6, 2025
Active Issue Alert – Blackbaud Tuition Management - #000638491
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 6, 14:30 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 6, 14:20 EDT
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025
Active Issue Alert – JustGiving - 000638093
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 3, 06:46 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 3, 06:17 EDT
Oct 2, 2025
Active Issue Alert – Blackbaud Education Management Solutions - #000637921
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 2, 21:25 EDT
Monitoring - A subset of users accessing myschoolapp.com are experiencing intermittent errors while logging in or navigating the solution. Impacted users are typically able to sign-in again a few minutes later without error. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 2, 11:16 EDT
Active Issue Alert – JustGiving from BLKB - #000637844
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 2, 06:52 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 2, 06:29 EDT
Investigating - The customer is experiencing issues accessing the JustGiving webpage due to an API outage affecting the digital services, which is preventing form validation. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 2, 06:04 EDT
Oct 1, 2025
Sep 30, 2025
Active Issue Alert – Blackbaud Learning Management System - #000637259
Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 30, 16:23 EDT
Identified - We have identified the cause of this issue and deployed a fix. Users should now be able to make updates to the LTI settings in Assignments and Topics. We are working to restore missing submissions, which we expect to be complete later this afternoon. Please continue to reference this page for updates.
Sep 30, 11:53 EDT
Investigating - We have identified an issue where LTI settings are not saving on Assignments or Topics. Assignments and Topics previously created with an LTI resource, such as Turnitin, are not currently accessible. Our engineers are diagnosing the event so we can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 30, 10:07 EDT
Active Issue Alert – Blackbaud CRM #000637225
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 30, 09:24 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Sep 30, 09:14 EDT
Investigating - We are currently investigating this issue.
Sep 30, 09:06 EDT
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