All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 16, 2024

No incidents reported today.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Resolved - An issue impacting some of our OLX customers causing issues with the ability to edit or create forms and emails is now resolved and services have been restored. Users will need to log out of their current session to create or edit new forms or emails. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 12, 11:43 EDT
Update - Users may receive an Object Variable error when editing forms or creating new emails. We have identified the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates.
Jul 12, 11:00 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 12, 10:26 EDT
Jul 11, 2024
Resolved - An issue impacting some of our customers causing errors when validating addresses on constituent records is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 11, 13:19 EDT
Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Jul 11, 12:05 EDT
Identified - We are receiving additional reports of the following symptoms: inability to access a solution with unique product link, inability to invite new users or assign new user permissions to existing users, and a loading sign within the webpage when trying to access hosted solutions. We are in the process of performing a fix for this issue. Please continue to reference this page for updates.
Jul 11, 11:48 EDT
Investigating - We are receiving reports of issues inviting new users or changing access to current users. We are investigating the issue and working to resolve the issue.
Jul 11, 11:17 EDT
Jul 10, 2024

No incidents reported.

Jul 9, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 9, 19:52 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 9, 18:50 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 9, 18:17 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 9, 12:40 EDT
Investigating - We have identified an issue impacting Virtual Domains that are returning a 500 Internal Server error instead of redirecting correctly. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 9, 12:08 EDT
Jul 8, 2024
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 8, 16:46 EDT
Identified - We have identified a missing configuration option for impacted users and working to resolve this for you as quickly as possible. Please continue to reference this page for updates.
Jul 8, 16:21 EDT
Update - A subset of Raiser's Edge and Financial Edge users are receiving an ActiveX DLL error when attempting to login to database view. Our engineers are diagnosing this event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 8, 15:59 EDT
Update - A subset of Raiser's Edge and Financial Edge users are receiving an ActiveX DLL error when attempting to login to database view. Our engineers are diagnosing this event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 8, 13:23 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 8, 12:26 EDT
Jul 7, 2024
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 7, 21:23 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 7, 21:10 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 7, 20:45 EDT
Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 3, 09:57 EDT
Update - We have identified an issue impacting a subset of RENXT customers utilizing Online Giving Optimized Donation Forms. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 3, 09:52 EDT
Update - We have identified an issue impacting a subset of RENXT customers utilizing Online Giving Optimized Donation Forms. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 3, 09:28 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 3, 09:23 EDT
Jul 2, 2024
Resolved - An issue impacting a subset of our customers causing the Altru login link to be missing from the Blackbaud.com drop-down options is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 2, 11:25 EDT
Investigating - We have identified an issue impacting a subset of our customers causing the Altru login link to be missing from the Blackbaud.com drop-down options. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 2, 09:50 EDT