All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
DonorCentrics Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 23, 2025

No incidents reported today.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Active Issue Alert – Blackbaud CRM - #000647068
Resolved - An issue impacting some of our customers causing errors or other service issues with SSRS reporting is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 20, 16:45 EST
Identified - We have identified an issue impacting some of our customers causing errors or other service issues with SSRS reports. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 20, 16:31 EST
Investigating - We have identified an issue impacting some of our customers causing errors or other service issues with SSRS reports. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 20, 16:18 EST
Active Issue Alert – Blackbaud Financial Edge NXT® - Financial Edge NXT - 000646884
Resolved - This incident has been resolved.
Nov 20, 11:02 EST
Update - A small subset of customers are receiving errors when attempting to open report parameters in Analysis > Reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 20, 10:09 EST
Update - We are currently investigating the issue.
Nov 20, 10:08 EST
Investigating - A small subset of customers are receiving errors when attempting to open report parameters in Analysis > Reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 20, 10:02 EST
Nov 19, 2025
Active Issue Alert – Financial Edge NXT - 000646671
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 19, 13:11 EST
Update - We are investigating reports that exports with the file type of Excel do not include the extension '.xlsx'. As a result, users receive an error when attempting to open the file. Renaming the downloaded file to include .xlsx at the end should allow the file to open in Excel. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 19, 12:54 EST
Update - We are investigating reports that exports with the file type of Excel do not include the extension '.xlsx'. As a result, users receive an error when attempting to open the file. Renaming the downloaded file to include .xlsx at the end should allow the file to open in Excel. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 19, 12:32 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 19, 12:19 EST
Nov 18, 2025

No incidents reported.

Nov 17, 2025
Active Issue Alert – Multiple Products - #000633959
Resolved - AddressFinder and DeceasedRecordFinder services are fully restored. All backlogged jobs have completed, and new and scheduled jobs continue to be processed successfully. Please follow your normal process to report any future issues.

We appreciate your patience while these services were unavailable. Maintaining high standards for the reliability, security, and continuity of our service providers is part of our commitment to our customers.
Nov 17, 10:37 EST
Update - The majority of the AddressFinder and DeceasedRecordFinder backlogged requests have successfully processed. We continue to see new and scheduled requests processing successfully as well. Our teams will continue to monitor until all backlogged jobs are complete.

We appreciate your patience while these services were unavailable. Maintaining high standards for the reliability, security, and continuity of our service providers is part of our commitment to our customers.
Nov 14, 11:15 EST
Monitoring - We appreciate your patience while these services were unavailable. Maintaining high standards for the reliability, security, and continuity of our service providers is part of our commitment to our customers.

The third-party vendor who enables AddressFinder™ and DeceasedRecordFinder™ services has resolved its network issue, and the services have been successfully re-enabled for most customers. Currently, we do not have an estimate of when the backlog of updates will be fully processed.

We are working with the vendor to process updates as quickly as possible. New request and upcoming scheduled updates should process normally going forward. The vendor will begin to process the backlog of requested and scheduled updates queued during the outage. Please follow your normal process for accessing your updates.
Nov 4, 15:15 EST
Update - While DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to our customers due to a network issue with the vendor who provides these services, we are confident that the services will be restored soon. Thank you for your patience as our teams work to maintain Blackbaud's high standards for the reliability, security, and continuity of our service providers. Please continue to follow this page for updates on the restoration of these services.
Oct 31, 12:39 EDT
Update - DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to our customers due to a network issue with the vendor who provides these services. Thank you for your understanding and patience as our teams work with the vendor and potential alternative solutions to restore these services as soon as possible. We are committed to maintaining high standards for the reliability, security, and continuity of our service providers. You can stay informed about updates on these services through this status page.
Oct 24, 14:25 EDT
Update - Due to an ongoing network issue with our third-party vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. Blackbaud maintains high standards for the reliability, security, and continuity of its service providers. As such, we are working closely with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We appreciate your patience and will continue to communicate updates regarding service availability through our status page.
Oct 17, 14:24 EDT
Update - Due to an ongoing network issue with our vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. We are diligently working with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We will continue to communicate updates regarding service availability through our status page.
Oct 10, 10:14 EDT
Update - DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work with the vendor and are exploring alternative options to re-enable these services or establish a new vendor. We will update customers about the availability of these services via our status page messaging.
Oct 1, 16:17 EDT
Update - DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work toward making these services available and will update customers about any changes to these services via our status page messaging.
Sep 26, 10:42 EDT
Investigating - DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.
Sep 19, 14:36 EDT
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Nov 13, 2025
Active Issue Alert – Blackbaud Luminate Online® - #000645572
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 16:46 EST
Identified - Our engineers have identified a fix and are working quickly to get this resolution deployed for impacted customers. Please continue to reference this page for updates
Nov 13, 15:56 EST
Investigating - We have identified an issue impacting donation forms that can cause an error if the form is configured to use the "billing information is same as donor information" option. Admins can prevent the error by temporarily disabling or removing this option. Donors can work around this by unchecking the box and filling out all billing fields. Our engineers are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 13, 11:54 EST
Nov 12, 2025
Active Issue Alert – Multiple Products - 000645190
Resolved - This incident has been resolved.
Nov 12, 07:25 EST
Update - We are continuing to monitor for any further issues.
Nov 12, 05:24 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 05:24 EST
Investigating - This is BBID/or signing into Blackbaud.com. So far we've got reports for RENXT, BBCRM and BBGM customers experiencing issues.
Nov 12, 04:58 EST
Nov 11, 2025
Active Issue Alert – Tuition Management - 000645077
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 11, 13:47 EST
Investigating - We have identified an issue impacting a small subset of automatic credit card payments from 11/10 within Tuition Management. Our team is actively investigating the cause and working to resolve this as quickly as possible. Please continue to reference this page for updates.
Nov 11, 10:36 EST
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

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