All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
DonorCentrics Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 14, 2025

No incidents reported today.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Active Issue Alert – Blackbaud Fundraiser Performance Management - 000633634
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 12, 12:30 EDT
Monitoring - We are now seeing users are able to login without error and will be transitioning this issue to a monitoring status to ensure continued stability. Please continue to reference this page for updates.
Sep 12, 09:39 EDT
Update - Users are receiving the error "Access to this page is denied" when attempting to login. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 12, 09:02 EDT
Investigating - Users are receiving the error "Access to this page is denied" when attempting to login. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 12, 08:35 EDT
Active Issue Alert – YourCause CSRConnect- 000633720
Resolved - This incident has been resolved.
Sep 12, 11:25 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 12, 11:24 EDT
Active Issue Alert – Financial Edge, Raisers Edge - 000633628
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 12, 09:04 EDT
Identified - We are aware of issues preventing users from logging into database view. Users may see errors when logging in, or are presented with a login interface. Engineers have released a fix which is currently propagating through all environments. Please refer to this page for more updates.
Sep 12, 08:43 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 12, 08:33 EDT
Active Issue Alert – Blackbaud Guided Fundraising - #000633622
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 12, 08:17 EDT
Update - Users are receiving the error "502 Bad Gateway" when attempting to login. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 12, 07:58 EDT
Identified - Users are receiving the error "502 Bad Gateway" when attempting to login. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 12, 07:37 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 12, 07:28 EDT
Sep 11, 2025
Active Issue Alert – Financial Edge NXT - #000633313
Resolved - This incident has been resolved.
Sep 11, 19:45 EDT
Update - We have begun restoring webview access to the missing modules for impacted customer sites. Additional time is needed before modules are fully restored to all sites, and any impacted sites may continue to access Purchase Orders, Query and Receivables via database view until access is fully restored. The next update for this issue will be at or before 10 AM EDT on 9-12-25.
Sep 11, 14:42 EDT
Update - Our engineers continue working to restore access to impacted modules in webview. In the interim, impacted users may access Purchase Orders, Query and Receivables via database view. We will provide an update on restoration of webview access by no later than 3 PM EDT.
Sep 11, 12:30 EDT
Update - Our engineers continue working to restore access to impacted modules in webview. In the interim, impacted users may access Query and Receivables via database view. We will provide an update on restoration of webview access by no later than 3 PM EDT.
Sep 11, 11:08 EDT
Update - We are aware of an issue where a subset of customers are not able to access some modules. These modules include Query and Receivables. Engineers are working on resolving the issue as quickly as possible.
Sep 11, 01:49 EDT
Update - We are aware of an issue where some modules may not be available. These include Query and receivables. Engineers are working on resolving the issue as quickly as possible.
Sep 11, 01:22 EDT
Identified - We are aware of an issue where some modules may not be available. These include Query and receivables. Engineers are working on resolving the issue as quickly as possible.
Sep 10, 19:58 EDT
Sep 10, 2025
Active Issue Alert – CRM - 000633267
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 10, 18:18 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 10, 17:06 EDT
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025
Active Issue Alert – Blackbaud Online Express - #000631811
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 4, 06:19 EDT
Update - We are continuing to work on a fix for this issue.
Sep 4, 06:11 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 4, 06:10 EDT
Update - 09/04/2025 05:53 AM EST - Engineers are restarting the webservers and performing the reset on the Node A
Sep 4, 05:56 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 4, 05:48 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 4, 05:37 EDT
Sep 3, 2025
Active Issue Alert – Luminate Online/Team Raiser - #000631669
Resolved - This incident has been resolved.
Sep 3, 15:10 EDT
Identified - We have identified an issue resulting in an HTML tag error and preventing Personal, Team, and Company page updates in TeamRaiser. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 3, 13:37 EDT
Active Issue Alert – Blackbaud Luminate Online® - #000631532
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 3, 11:24 EDT
Investigating - We have identified an issue leading to Technical Difficulties errors for users on various pages. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 3, 11:01 EDT
Active Issue Alert – Blackbaud Luminate Online® - #000631532
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 3, 10:57 EDT
Investigating - We have identified an issue leading to Technical Difficulties errors for users on various pages. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 3, 09:43 EDT
Active Issue Alert – Blackbaud Tuition Management™ - #000631495
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 3, 07:40 EDT
Investigating - Engineers are working on it.
Sep 3, 07:30 EDT
Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

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