Active Issue Alert – Raiser's Edge NXT - 000654986
Update - We continue to see that a subset of customers experience "Service temporarily unavailable" errors intermittently on some Constituent and Gift tiles using SKY API, as well as in some SKY API apps. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are working to resolve these errors for you as quickly as possible. We expect the next communication to be out on 1/23/26 at 9:30AM EST. Please continue to reference this page for updates.
Jan 22, 2026 - 14:45 EST
Update - We continue to see that a subset of customers experience "Service temporarily unavailable" errors intermittently on some Constituent and Gift tiles using SKY API, as well as in some SKY API apps. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are working to resolve these errors for you as quickly as possible. Please continue to reference this page for updates.
Jan 22, 2026 - 09:48 EST
Update - A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers continue to diagnose the event and are working to resolve it for you as quickly as possible. We expect the next update to be on 1/22/26 at 9:30AM EST. Please continue to reference this page for updates.
Jan 21, 2026 - 16:44 EST
Update - A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers continue to diagnose the event and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 2026 - 16:24 EST
Update - A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers continue to diagnose the event and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 2026 - 14:35 EST
Update - A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 2026 - 12:10 EST
Update - A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 2026 - 12:05 EST
Update - We are investigating reports of SKY API endpoints for RENXT returning errors. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 2026 - 11:47 EST
Update - We are continuing to investigate this issue.
Jan 21, 2026 - 11:43 EST
Update - We are investigating reports of SKY API endpoints for RENXT returning errors. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 2026 - 11:41 EST
Investigating - We are investigating reports of SKY API endpoints for RENXT returning errors. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 2026 - 11:38 EST

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

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Jan 22, 2026

Unresolved incident: Active Issue Alert – Raiser's Edge NXT - 000654986.

Jan 21, 2026
Jan 20, 2026
Active Issue Alert – Raisers Edge , Research Point, - 000654684
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 20, 11:13 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 20, 10:52 EST
Active Issue Alert – Financial Edge NXT - 000654629
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 20, 08:50 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 20, 08:49 EST
Jan 19, 2026
Active Issue Alert – eTapestry #000654612
Resolved - This incident has been resolved.
Jan 19, 21:31 EST
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jan 19, 21:18 EST
Investigating - We have identified an issue impacting subset of our customers when launching eTapestry. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 19, 20:07 EST
Active Issue Alert – Blackbaud Raiser's Edge NXT® - 000654604
Resolved - This incident has been resolved.
Jan 19, 18:38 EST
Update - We are continuing to investigate this issue.
Jan 19, 18:37 EST
Update - We are continuing to investigate this issue.
Jan 19, 18:36 EST
Update - 'We have identified an issue impacting some of our customers when launching the database view. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.'
Jan 19, 17:53 EST
Update - 'We have identified an issue impacting some of our customers when launching the database view. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.'
Jan 19, 17:52 EST
Investigating - Unable to View S21 s23 , S24, S51, and S52
Jan 19, 17:49 EST
Jan 18, 2026

No incidents reported.

Jan 17, 2026
Active Issue Alert – Education Management - 000654491
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 17, 10:43 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 17, 10:43 EST
Jan 16, 2026
Active Issue Alert – JustGiving - 000654311
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 16, 08:02 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 16, 07:33 EST
Jan 15, 2026
Active Issue Alert – Blackbaud ID – Multiple Products - #000654002
Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Jan 15, 09:20 EST
Monitoring - We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.
Jan 14, 14:48 EST
Update - We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.
Jan 14, 13:27 EST
Investigating - We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.
Jan 14, 13:26 EST
Jan 14, 2026
Active Issue Alert – Blackbaud Raiser's Edge NXT® - #000653945
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 11:17 EST
Investigating - We are investigating reports of users that are unable to see submitted gifts which need to be matched to constituents in the Online Data Review module. Our engineers are diagnosing the cause so that we can resolve this for you as quickly as possible. Please continue to reference this page for updates.
Jan 14, 10:09 EST
Resolved Issue Alert –Blackbaud CRM,Raiser's Edge NXT, Financial Edge NXT - 000653951
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 11:11 EST
Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Active Issue Alert – Raiser's Edge NXT and Financial Edge NXT- 000653216
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 9, 11:20 EST
Monitoring - We are seeing successful logins to database view following a configuration change made by our engineering teams. We continue monitoring system performance to ensure the solutions remain accessible as user activity ramps back up. Please continue to reference this page for updates.
Jan 9, 11:11 EST
Update - We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.

Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."

We continue working to resolve this issue. Please continue to reference this page for updates
Jan 9, 09:27 EST
Update - We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.

Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."

We continue working to resolve this issue. Please continue to reference this page for updates
Jan 9, 07:31 EST
Update - We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.

Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."

We continue working to resolve this issue. Please continue to reference this page for updates
Jan 9, 07:01 EST
Update - We are continuing to investigate this issue.
Jan 9, 07:00 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 9, 06:59 EST
Jan 8, 2026

No incidents reported.

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