Identified - We have identified the cause of this issue and are working to resolve it. Gifts that received this error were not charged and must be re-processed. Customers may resubmit transactions to be charged during the next processing window.
To identify and resubmit impacted transactions in Raiser's Edge NXT, users may approve batches and check the Gifts List afterwards. Please contact Blackbaud Customer Support for assistance reviewing or re-submitting the gifts for processing.
We will post another update to this page no later than 5 PM EST.
Jan 02, 2025 - 13:17 EST
To identify and resubmit impacted transactions in Raiser's Edge NXT, users may approve batches and check the Gifts List afterwards. Please contact Blackbaud Customer Support for assistance reviewing or re-submitting the gifts for processing.
We will post another update to this page no later than 5 PM EST.
Jan 02, 2025 - 13:17 EST
Update - Users may have received a “General System Failure” error message for direct debits processed via batch on 1-1-25. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 02, 2025 - 12:36 EST
Jan 02, 2025 - 12:36 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 02, 2025 - 12:12 EST
Jan 02, 2025 - 12:12 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 02, 2025 - 12:03 EST
Jan 02, 2025 - 12:03 EST
About This Site
Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.
If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).
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