Active Issue Alert – Raiser's Edge, Financial Edge NXT - 000667840
Monitoring - The configuration change is complete and working as expected. We are now seeing more consistent responsiveness when navigating database view. We are moving this incident into a monitoring status for the remainder of the day to ensure continued stability.
Apr 15, 2026 - 11:44 EDT
Identified - We are making a configuration change that should help mitigate these issues. Some connected users may experience a brief interruption in their connection, but should be able to re-connect afterwards. We will monitor system performance following this change to ensure it works as expected. Please continue to reference the status page for updates.
Apr 15, 2026 - 11:00 EDT
Update - We continue to see intermittent latency for a small subset of users when navigating database view. This typically manifests as visual inconsistencies, such as highlighted modules not being selected, rather than slow-running queries or other processes. We are working with a third-party vendor to resolve this for you as quickly as possible. Please continue to reference this page for updates.
Apr 13, 2026 - 15:11 EDT
Update - A subset of customers are experiencing intermittent latency while navigating in Database View. This typically manifests as visual disruptions when rendering user interface elements and does not impact process runtimes. Our engineers continue working to resolve this for you as quickly as possible. Next update will be 11 AM ET, 13 Apr 2026. Please continue to reference this page for updates.
Apr 09, 2026 - 14:04 EDT
Update - A subset of customers are experiencing intermittent latency while navigating in Database View. This typically manifests as visual disruptions when rendering user interface elements and does not impact process runtimes. Our engineers continue working to resolve this for you as quickly as possible. Next update will be 1 PM ET, 9 Apr 2026. Please continue to reference this page for updates.
Apr 08, 2026 - 16:13 EDT
Update - A subset of customers are experiencing intermittent latency when navigating, or using features such as lists, in Database View. Our engineers continue diagnosing the event and working to resolve it for you as quickly as possible. Next update will be 3:30 PM ET. Please continue to reference this page for updates.
Apr 08, 2026 - 11:12 EDT
Update - A subset of customers are experiencing intermittent latency when navigating, or using features such as lists, in Database View. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 07, 2026 - 16:34 EDT
Investigating - We have identified an issue impacting a subset of our customers causing errors when using Database View with Raiser's Edge NXT and Financial Edge NXT. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 07, 2026 - 15:55 EDT

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Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

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Apr 15, 2026

Unresolved incident: Active Issue Alert – Raiser's Edge, Financial Edge NXT - 000667840.

Apr 14, 2026
Active Issue Alert – Blackbaud Raiser's Edge, Blackbaud Financial Edge - #000668747
Resolved - This incident has been resolved.
Apr 14, 20:30 EDT
Monitoring - We have made a configuration change based on the findings of our diagnostic teams and vendor guidance.  We expect this change to prevent further SSL errors upon login to database view.  This incident is moving into a monitoring state to ensure the update works as expected. Please continue to reference the status page for confirmation of resolution or any other further updates which may occur.
Apr 14, 09:03 EDT
Update - A subset of users are receiving the error "Failed to connect to the server because of an SSL error" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 13, 16:57 EDT
Update - A subset of users are receiving the error "Failed to connect to the server because of an SSL error" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 13, 16:42 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 13, 16:18 EDT
Active Issue Alert – Financial Edge NXT, Raiser's Edge NXT and YourCause - 000668835
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 14, 14:08 EDT
Update - We have identified an issue impacting a subset of customers accessing SFTP files using recent versions of third party application, FileZilla. We are actively monitoring the situation. Please continue to reference this page for updates.

As a temporary workaround, customers could use a stable version of FileZilla (such as 3.69.1 or 3.69.6), where connectivity has been confirmed to work as expected or another SFTP client to access files.
Apr 14, 10:28 EDT
Update - We have identified an issue impacting a subset of customers accessing SFTP files using a third party application. Our engineers are still working with a third party to diagnose the root cause and work toward a resolution. Please continue to reference this page for updates.
Apr 14, 10:09 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 14, 09:44 EDT
Active Issue Alert – Tuition Management- 000668859
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 14, 10:56 EDT
Investigating - We have identified an issue impacting a subset of customers attempting to access certain pages within Tuition Management. Upon accessing, you will be rerouted to the homepage. Our team is actively investigating and working to resolve this as quickly as possible. Please continue to reference this page for updates.
Apr 14, 10:23 EDT
Apr 13, 2026
Active Issue Alert – Blackbaud Altru®, Blackbaud CRM™ - #000668678
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 13, 14:28 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to process credit cards through a Bluefin device within Altru. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 13, 13:36 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to process credit cards through a Bluefin device within Altru. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 13, 12:49 EDT
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
Active Issue Alert – JustGiving - 000668493
Resolved - This incident has been resolved.
Apr 10, 13:57 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 10, 13:17 EDT
Apr 9, 2026
Apr 8, 2026
Apr 7, 2026
Active Issue Alert – RE/FE NXT - 000667475
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 7, 09:39 EDT
Identified - We have identified an issue impacting a subset of customers who are unable to login to database view. Our engineers have identified the cause of the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates. Next update will be at 3:30pm EST.
Apr 6, 09:41 EDT
Investigating - We have identified an issue impacting a subset of customers who are unable to login to database view. Our engineers have identified the cause of the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates.
Apr 6, 07:45 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 6, 04:43 EDT
Update - We are continuing to investigate this issue.
Apr 6, 03:29 EDT
Update - We are continuing to investigate this issue.
Apr 6, 03:05 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 6, 02:48 EDT
Apr 6, 2026
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Active Issue Alert – Raiser's Edge NXT - 000667109
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 1, 22:02 EDT
Monitoring - The issue has been resolved. Users that are experiencing the issue are advised to logout and log back in again.
Apr 1, 18:53 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 1, 17:42 EDT
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