Blackbaud Status

Active Issue Alert – Blackbaud Luminate Online, Raiser's Edge NXT® - #000648761

Update - We have mitigated an issue impacting a subset of Blackbaud Luminate Online and Raiser's Edge NXT customers resulting in some delayed emails sending multiple times to some recipients. This is an unintended issue stemming from the resolved issue yesterday with delayed emailed sends (000648516). We apologize for any inconvenience this has caused.
Dec 03, 2025 - 14:18 EST

Monitoring - We have mitigated an issue impacting a subset of Blackbaud Luminate Online customers resulting in some delayed emails sending multiple times to some recipients. This is an unintended issue stemming from the resolved issue yesterday with delayed emailed sends (000648516). We apologize for any inconvenience this has caused.
Dec 03, 2025 - 12:57 EST

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational

signin.blackbaud.com Operational

Support Operational

Blackbaud ID Operational

Blackbaud Customer Success Operational

Blackbaud Altru® Operational

Blackbaud Analytics Operational

Blackbaud Award Management™ Operational

Blackbaud CRM™ Operational

Blackbaud Education Management Solutions Operational

Blackbaud School Website System™ Operational

Blackbaud Enrollment Management System™ Operational

Blackbaud Learning Management System Operational

Blackbaud Student Information System™ Operational

Core Functionality Operational

School API Operational

Blackbaud Billing Management™ Operational

Blackbaud eTapestry® Operational

Blackbaud Financial Aid Management™ Operational

Blackbaud Financial Edge NXT® Operational

Accounts Payable API Operational

Financial Edge NXT Operational

General Ledger API Operational

Statistical Unit API Operational

Treasury API Operational

Blackbaud Fundraiser Performance Management™ Operational

FPM Data Integration Operational

Blackbaud Giving Search™ Operational

Blackbaud Grantmaking™ Operational

Blackbaud Outcomes™ Operational

Blackbaud Guided Fundraising™ Operational

Blackbaud Impact Edge™ Operational

Blackbaud Internet Solutions™ Operational

Blackbaud Luminate Online® Operational

Luminate CMS Operational

Luminate Integration Operational

Blackbaud Luminate Online® Operational

Luminate WebServices Operational

Team Raiser Operational

Blackbaud Merchant Services™ Operational

Blackbaud MobilePay™ Operational

Payments API Operational

Blackbaud MobilePay Terminal Operational

Blackbaud NetCommunity™ Operational

Blackbaud Online Express™ Operational

Blackbaud Raiser's Edge NXT® Operational

Communication Preference API (Beta) Operational

Constituent API Operational

Fundraising API Operational

Gift API Operational

Online Registration Service (Beta) Operational

Opportunity API Operational

Raiser's Edge NXT® Operational

List API (Beta) Operational

Email Marketing Operational

Prospect Insights Operational

Blackbaud Stewardship Management™ Operational

Blackbaud Tuition Management™ Operational

Blackbaud Website Package Operational

Direct Marketing™ Operational

DonorCentrics Operational

Email Services Operational

Financial Edge® Operational

Giving Checkout® Operational

Giving Checkout® (US) Operational

Giving Checkout® (UK) Operational

Grateful Patient Solution Operational

JustGiving® from Blackbaud® Operational

MobileMission™ Operational

OmniPoint™ Operational

Payment Services Operational

Raiser's Edge® Operational

ResearchPoint™ Operational

WealthPoint® Operational

YourCause® Operational

YourCause® CSRconnect® Operational

YourCause® GrantsConnect® Operational

YourCause® NPOconnect® Operational

DonorCentral® NXT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 3, 2025

Unresolved incident: Active Issue Alert – Blackbaud Luminate Online, Raiser's Edge NXT® - #000648761.

Dec 2, 2025

Active Issue Alert – Blackbaud Luminate Online® and Raiser's Edge NXT® - 000648651

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 2, 21:48 EST

Investigating - We have identified an issue leading to intermittent delays in emails sending for a small percentage of campaigns and transactional emails (e.g. donation receipts).

Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 21:05 EST

Active Issue Alert – Multiple Products - 000648601

Resolved - This incident has been resolved.
Dec 2, 17:34 EST

Update - We are aware of a delay in the appearance of certain transactions in the Blackbaud Merchant Services portal made through our latest Checkout platform. While transaction processing is NOT impacted, there may be a delay between when a transaction is processed and when it appears within the Blackbaud Merchant Services portal. Transaction reporting in your solution (e.g. Luminate Online or Raiser's Edge NXT) should also NOT be affected.

Any process relying on the presence of transactions in the BBMS portal (e.g. refunding a transaction) will return an error. Users will also not be able to report on or refund in the BBMS portal until the transaction appears.
Dec 2, 17:34 EST

Investigating - We are aware of a delay in the appearance of certain transactions in the Blackbaud Merchant Services portal made through our latest Checkout platform. While transaction processing is NOT impacted, there may be a delay between when a transaction is processed and when it appears within the Blackbaud Merchant Services portal. Transaction reporting in your solution (e.g. Luminate Online or Raiser's Edge NXT) should also NOT be affected.

Any process relying on the presence of transactions in the BBMS portal (e.g. refunding a transaction) will return an error. Users will also not be able to report on or refund in the BBMS portal until the transaction appears.

Our teams are working to resolve this delay as quickly as possible. Please check this page for further updates.
Dec 2, 16:29 EST

Active Issue Alert – Blackbaud Luminate Online® and Raiser's Edge NXT® - 000648516

Resolved - This incident has been resolved.
Dec 2, 16:13 EST

Monitoring - Our teams are seeing successful delivery of all emails that were impacted by this issue and remediation is now complete. Customer email campaigns and statistics should now be sending/reporting as intended. We will continue to monitor for any potential impact until 4:15 pm ET. Please continue to reference this page for updates.
Dec 2, 16:01 EST

Update - We continue to see successful delivery after resending emails impacted by an issue causing intermittent errors for a small percentage of email campaigns. While customers may see delays in some email sends and statistics, our teams hope to fully resolve this issue by 4 pm ET and will continue to monitor for any further impacts. Please continue to reference this page for updates.
Dec 2, 15:15 EST

Update - Our teams continue to work on an issue impacting a subset of customers that is causing intermittent errors for a small percentage of email campaigns and leading to some emails not sending. While we do not have a resolution at this time, we are attempting to resend the failed jobs to constituents who did not receive the initial emails. Please continue to reference this page for updates.
Dec 2, 14:29 EST

Investigating - We have identified an issue impacting a subset of customers that is causing intermittent errors for a small percentage of email campaigns and leading to some emails not sending. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 12:44 EST

Active Issue Alert – Raiser's Edge, Luminate Online - 000648570

Update - We have identified an issue impacting a subset of our customers with RELO integration, resulting in errors attempting to send constituent updates to Luminate Online.
Dec 2, 15:37 EST

Update - We have identified an issue impacting a subset of our customers with RELO integration, resulting in errors attempting to send constituent updates to Luminate Online
Dec 2, 15:37 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 15:25 EST

Dec 1, 2025

Active Issue Alert – Raiser's Edge NXT - #000648358

Update - We have identified an issue impacting some of our customers. Customers processing gifts in web view might observe a delay in them populating into gift batches. Please continue to reference this page for updates.
Dec 1, 16:50 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 1, 16:30 EST

Active Issue Alert – Blackbaud Checkout - 000648276

Monitoring - A small subset of donors may intermittently experience latency or errors when solving reCaptcha challenges or completing donations through Checkout. Our engineers are monitoring performance at this time. Please continue to reference this page for updates.
Dec 1, 13:10 EST

Investigating - We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 1, 12:13 EST

Active Issue Alert – Financial Edge NXT - #000648320

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 1, 15:08 EST

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Dec 1, 14:58 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 1, 14:18 EST

Active Issue Alert – Blackbaud ID – Auth - #000648295

Resolved - This incident has been resolved.
Dec 1, 14:55 EST

Monitoring - We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Dec 1, 13:17 EST

Investigating - We are seeing Multi-Factor Authentication codes sent via SMS network delivering within an expected timeframe. Our engineers will continue to monitor this issue. Please reference this page for updates.
Dec 1, 13:05 EST

Active Issue Alert – Blackbaud CRM - #000648220

Resolved - This incident has been resolved.
Dec 1, 10:34 EST

Update - Users are receiving errors when attempting to validate addresses. Our engineers are diagnosing the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for update
Dec 1, 09:35 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 1, 09:21 EST

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

Active Issue Alert – Blackbaud Grantmaking - 000647475

Resolved - This incident has been resolved.
Nov 24, 15:57 EST

Monitoring - We have identified an issue impacting some of our Canadian customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 24, 12:11 EST

Active Issue Alert – BB Grantmaking - 000647475

Resolved - This incident has been resolved.
Nov 24, 12:05 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 24, 12:05 EST

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

Active Issue Alert – Blackbaud CRM - #000647068

Resolved - An issue impacting some of our customers causing errors or other service issues with SSRS reporting is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 20, 16:45 EST

Identified - We have identified an issue impacting some of our customers causing errors or other service issues with SSRS reports. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 20, 16:31 EST

Investigating - We have identified an issue impacting some of our customers causing errors or other service issues with SSRS reports. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 20, 16:18 EST

Active Issue Alert – Blackbaud Financial Edge NXT® - Financial Edge NXT - 000646884

Resolved - This incident has been resolved.
Nov 20, 11:02 EST

Update - A small subset of customers are receiving errors when attempting to open report parameters in Analysis > Reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 20, 10:09 EST

Update - We are currently investigating the issue.
Nov 20, 10:08 EST

Investigating - A small subset of customers are receiving errors when attempting to open report parameters in Analysis > Reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 20, 10:02 EST

Nov 19, 2025

Active Issue Alert – Financial Edge NXT - 000646671

Update - We are investigating reports that exports with the file type of Excel do not include the extension '.xlsx'. As a result, users receive an error when attempting to open the file. Renaming the downloaded file to include .xlsx at the end should allow the file to open in Excel. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 19, 12:54 EST