Blackbaud Status

Aug 8, 2025

No incidents reported today.

Aug 7, 2025

Active Issue Alert – Raiser's Edge NXT - 000625974

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 7, 16:43 EDT

Identified - Please be advised that some users are receiving the Error: "Can't approve batch" despite having batch approval rights. Our engineers are working to resolve this for you as quickly as possible. Please continue to reference this page for updates.
Aug 7, 16:10 EDT

Update - Please be advised that some users are receiving the Error: "Can't approve batch" despite having batch approval rights. Our engineers are working to resolve this for you as quickly as possible. Please continue to reference this page for updates.
Aug 7, 15:18 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 7, 15:12 EDT

Aug 6, 2025

Active Issue Alert – Blackbaud Guided Fundraising - 000625603

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 6, 16:35 EDT

Update - Staff users are encountering a blank screen after clicking the Staff login link or when accessing the Staff login URL directly. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 6, 15:37 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 6, 15:22 EDT

Active Issue Alert – Blackbaud Grantmaking - #000625566

Resolved - This incident has been resolved.
Aug 6, 14:47 EDT

Update - Users are currently only able to access Applications and Control panel through the navigation menu. Our engineers are working to restore access to other menu options for you as quickly as possible. Please continue to reference this page for updates.
Aug 6, 14:02 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 6, 13:56 EDT

Active Issue Alert – Luminate Online - 000625410

Resolved - This incident has been resolved.
Aug 6, 12:37 EDT

Update - We are continuing to investigate this issue.
Aug 6, 11:30 EDT

Update - We are continuing to investigate this issue.
Aug 6, 11:29 EDT

Update - We are continuing to investigate this issue.
Aug 6, 11:19 EDT

Update - We have identified an intermittent issue causing a delay in delivery stats for a subset of email campaigns. Our engineers are continuing to investigate.
Aug 6, 11:07 EDT

Investigating - We have identified an intermittent issue causing a delay in delivery stats for a subset of email campaigns. Our engineers are investigating.
Aug 6, 10:12 EDT

Active Issue Alert – Blackbaud Guided Fundraising™ - #000625383

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 6, 10:13 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 6, 09:14 EDT

Aug 5, 2025

Active Issue Alert – Blackbaud Guided Fundraising™ - #000625059

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 5, 09:46 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 5, 09:28 EDT

Aug 4, 2025

No incidents reported.

Aug 3, 2025

Active Issue Alert – Raiser's Edge - 000624731

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 3, 21:43 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 3, 18:08 EDT

Aug 2, 2025

No incidents reported.

Aug 1, 2025

No incidents reported.

Jul 31, 2025

No incidents reported.

Jul 30, 2025

Active Issue Alert – Online Giving, Raiser's Edge NXT - 000623937

Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 30, 16:24 EDT

Identified - A subset of customers using Online Giving Standard Donation forms are experiencing the error "Error is encountered" for all gifts attempted through the form. The transactions all appear as declines in Merchant Services with the message "Invalid Account Number." Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 30, 15:51 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 30, 15:17 EDT

Active Issue Alert – Raiser's Edge NXT®, Payment Services - #000623721

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 30, 07:28 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 30, 07:26 EDT

Active Issue Alert – Raiser's Edge NXT®, Payment Services - #000623716

Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 30, 06:50 EDT

Investigating - We have identified an issue impacting some customers when using online Donation or Event forms. After selecting the Pay securely button, the page dims however the payments screen does not load. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Jul 30, 06:21 EDT

Jul 29, 2025

No incidents reported.

Jul 28, 2025

No incidents reported.

Jul 27, 2025

Active Issue Alert – Payment Services - #000623030

Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 27, 08:02 EDT

Update - We have identified an issue impacting some of our customers over the down time. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 27, 05:42 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Issue with Blackbaud payment services: "We are seeing long running transactions for Card Not Present and are going to start an incident as we are approaching the end of our allowed downtime.

We are currently going over our 2 hr customer downtime window during our release
Jul 27, 05:40 EDT

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

All Systems Operational

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