All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
DonorCentrics Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 24, 2025

No incidents reported today.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Active Issue Alert – Blackbaud Luminate Online® - #000615001
Resolved - This incident has been resolved.
Jun 20, 09:44 EDT
Monitoring - Our engineers have deployed a fix for this issue. We have confirmed that this fix addresses the issues. It will take several hours for the changes to propagate across all sites. Our engineers will continue to monitor. The next update will be on Friday, 6/20/2025, at 9:00 AM ET. Please continue to reference this page for updates.
Jun 19, 16:13 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates. Next update at 5pm EST.
Jun 19, 13:30 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 19, 13:08 EDT
Jun 19, 2025
Active Issue Alert – Luminate Online - #000614761
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 19, 09:57 EDT
Update - Our engineers have deployed a fix for this issue. We have confirmed that this fix addresses the validation issues. It will take several hours for the changes to propagate across all sites. Our engineers will continue to monitor. Next update will be at Friday at 9am ET. Please continue to reference this page for updates.
Jun 18, 19:31 EDT
Update - We have identified an issue causing some donation attempts to fail due to validation errors. Our engineers have identified a root cause and are working to resolve the issue. Please continue to reference this page for updates.
Jun 18, 17:02 EDT
Identified - We have identified an issue causing some donation attempts to fail due to validation errors. Our engineers have identified a root cause and are working to resolve the issue. Please continue to reference this page for updates.
Jun 18, 15:48 EDT
Investigating - We have identified an issue causing some donation attempts to fail due to validation errors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 18, 14:35 EDT
Jun 18, 2025
Active Issue Alert – Blackbaud Learning Management - 000614817
Resolved - This incident has been resolved.
Jun 18, 18:09 EDT
Update - We are currently investigating an issue impacting Teacher and Administration navigation on Academic group pages. Some tabs are inaccessible.
Jun 18, 16:11 EDT
Update - We are continuing to investigate this issue.
Jun 18, 16:10 EDT
Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 18, 15:59 EDT
Active Issue Alert – Blackbaud Luminate Online® - #000614606
Resolved - An issue impacting a subset of customized donation forms has been resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 18, 12:52 EDT
Identified - We have identified an issue resulting in formatting issues for some donation forms that could prevent some options from being selected. This can also prevent submission of the transaction if no amount level is selected or entered. Our engineers have identified the root cause and are currently testing a resolution. Please continue to reference this page for updates.
Jun 18, 11:48 EDT
Investigating - We have identified an issue resulting in formatting issues for some donation forms that could prevent some options from being selected. This can also prevent submission of the transaction if no amount level is selected or entered. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 18, 09:49 EDT
Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Active Issue Alert – Blackbaud Tuition Management™ - #000613388
Resolved - An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 13, 11:14 EDT
Monitoring - We have made a configuration change and are no longer seeing errors during the login process. We are monitoring system performance to ensure continued stability. Please continue to check this page for updates. The next update will be posted by 11:00 AM EDT tomorrow, 6/13/2025.
Jun 12, 17:39 EDT
Update - A subset of school users are intermittently receiving the message "An Error Occurred" when attempting to log in. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 12, 12:14 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 12, 11:52 EDT
Active Issue Alert – Multiple Products - #000613618
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 13, 09:44 EDT
Update - We have seen restored performance for multiple products including: Blackbaud Altru, CRM, Raiser's Edge NXT, Financial Edge NXT, Internet Solutions and NetCommunity. Our teams continue to see impacts to YourCause CSR Connect and are continuing to troubleshoot the issue. Please reference this page for future updates.
Jun 13, 08:52 EDT
Update - We have seen restored performance for multiple products including: Blackbaud Altru, CRM, Raiser's Edge NXT, Financial Edge NXT, Internet Solutions and NetCommunity. Our teams continue to see impacts to YourCause solutions and are continuing to troubleshoot the issue. Please reference this page for future updates.
Jun 13, 06:49 EDT
Identified - Our engineers have identified additional issues, and we are working to address it now. Please continue to reference this page for updates.
Jun 13, 05:51 EDT
Update - Our engineers have additional issues, and we are working to address it now. Please continue to reference this page for updates.
Jun 13, 05:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results. Please continue to reference this page for updates
Jun 13, 05:12 EDT
Update - We continue working on an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 13, 04:04 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 13, 03:02 EDT
Jun 12, 2025
Jun 11, 2025
Active Issue Alert – Blackbaud Tuition Management - 000613158
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 11, 15:38 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 11, 15:16 EDT
Jun 10, 2025

No incidents reported.

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