Blackbaud Status

Sep 25, 2021

No incidents reported today.

Sep 24, 2021

Active Issue Alert – Blackbaud ID – Multiple Products - #000289456

Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Sep 24, 16:02 EDT

Investigating - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Sep 24, 14:51 EDT

Sep 23, 2021

Active Issue Alert – Blackbaud Net Community - 000288841

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 23, 11:28 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 11:10 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 23, 10:32 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 23, 09:57 EDT

Sep 22, 2021

Active Issue Alert – Raiser's Edge NXT - #000288769

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 22, 21:40 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 22, 20:54 EDT

Active Issue Alert – Financial Edge NXT - #000287680

Resolved - Resolved: We are aware of an issue affecting some of our customers' ability to preview PDF files, including attachments and reports previews. This can be resolved by clearing your browser cache/browser data. For more specific instructions on how to clear browser data, please see Knowledgebase article https://kb.blackbaud.com/knowledgebase/articles/Article/53280.
Sep 22, 16:00 EDT

Identified - We are aware of an issue affecting some of our customers' ability to preview PDF files, including attachments and reports previews. This can be resolved by clearing your browser cache/browser data. For more specific instructions on how to clear browser data, please see Knowledgebase article https://kb.blackbaud.com/knowledgebase/articles/Article/53280.
Sep 20, 16:38 EDT

Active Issue Alert – Raiser's Edge NXT, Blackbaud Church Management - #000288451

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 22, 14:36 EDT

Update - We are continuing to investigate this issue.
Sep 22, 10:22 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 22, 10:17 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 22, 10:17 EDT

Active Issue Alert – Email Services - 000288356

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 22, 04:02 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 22, 03:21 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 22, 01:43 EDT

Active Issue Alert – Luminate Online/Email Services - 000288356

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 22, 01:29 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 22, 00:48 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 21, 23:49 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 21, 23:48 EDT

Sep 21, 2021

Active Issue Alert – Raiser's Edge NXT - #000288166

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 21, 15:31 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 21, 14:16 EDT

Active Issue Alert – GrantMaking - 000287919

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 21, 04:50 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 21, 04:37 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 21, 04:11 EDT

Sep 20, 2021

Active Issue Alert – Financial Edge NXT - #000287680

Resolved - We are aware of an issue affecting some of our customers' ability to preview PDF files, including attachments and reports previews. This can be resolved by clearing your browser cache/browser data. For more specific instructions on how to clear browser data, please see Knowledgebase article https://kb.blackbaud.com/knowledgebase/articles/Article/53280.
Sep 20, 14:12 EDT

Investigating - We have identified an issue impacting some of our customers regarding PDF previews. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 20, 13:34 EDT

Active Issue Alert – Financial Edge NXT - #000287552

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 20, 10:55 EDT

Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 20, 10:39 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 20, 10:01 EDT

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

Active Issue Alert – Blackbaud NetCommunity, Financial Edge, Financial Edge NXT - #000287250

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 17, 21:04 EDT

Monitoring - By 5pm ET service appears to have been restored for all customers. A fix has been implemented and we are monitoring the results
Sep 17, 17:33 EDT

Update - Engineers are still working to determine root cause for this issue. They have explored a series of possibilities thus far. Once root cause is determined, they will implement a fix. We will continue updating this page every half hour until the issue is resolved.
Sep 17, 16:36 EDT

Update - Engineers continue their work to determine root cause for this issue. They have explored a series of possibilities thus far. Once root cause is determined, they will implement a fix. We will continue updating this page every half hour until the issue is resolved.
Sep 17, 16:01 EDT

Update - Engineers are still working to determine root cause for this issue. They have explored a series of possibilities thus far. Once root cause is determined, they will implement a fix. We will continue updating this page every half hour until the issue is resolved.
Sep 17, 15:35 EDT

Update - Engineers continue their work to determine root cause for this issue. They have explored a series of possibilities thus far. Once root cause is determined, they will implement a fix. We will continue updating this page every half hour until the issue is resolved.
Sep 17, 15:06 EDT

Update - We are aware of an issue that is affecting customers who use Raiser’s Edge®, Blackbaud Raiser’s Edge NXT®, Financial Edge®, Blackbaud Financial Edge NXT®, Blackbaud Internet Solutions™ and/or Blackbaud NetCommunity™. This appears to be limited to customers who are hosted in the US-East datacenter. If affected, customers may be unable to launch one or more of those specific products. Some customers have reported receiving an “unknown error” message or being directed to the maintenance page instead of their solution. Engineers are working to determine root cause and to implement a permanent fix.
Sep 17, 14:54 EDT

Update - We are aware of an issue that is affecting customers who use Raiser’s Edge®, Blackbaud Raiser’s Edge NXT®, Financial Edge®, Blackbaud Financial Edge NXT®, Blackbaud Internet Solutions™ and/or Blackbaud NetCommunity™. This appears to be limited to customers who are hosted in the US-East datacenter. If affected, customers may be unable to launch one or more of those specific products. Some customers have reported receiving an “unknown error” message or being directed to the maintenance page instead of their solution. Engineers are working to determine root cause and to implement a permanent fix.
Sep 17, 14:35 EDT

Update - We are aware of an issue that is affecting customers who use Raiser’s Edge®, Blackbaud Raiser’s Edge NXT®, Financial Edge®, Blackbaud Financial Edge NXT®, Blackbaud Internet Solutions™ and/or Blackbaud NetCommunity™. This appears to be limited to customers who are hosted in the US-East datacenter. If affected, customers may be unable to launch one or more of those specific products. Some customers have reported receiving an “unknown error” message or being directed to the maintenance page instead of their solution. Engineers are working to determine root cause and to implement a permanent fix.
Sep 17, 14:07 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 17, 13:34 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 17, 13:19 EDT

Active Issue Alert – Email Services - #000287285

Resolved - An issue impacting some of our customers is now resolved and emails are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 17, 14:31 EDT

Identified - We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 17, 14:09 EDT

Active Issue Alert – Raiser's Edge NXT, Financial Edge NXT - #000287162

Resolved - This incident has been resolved.
Sep 17, 11:54 EDT

Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 17, 11:46 EDT

Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 17, 11:26 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 17, 11:10 EDT

Sep 16, 2021

Active Issue Alert – Financial Edge NXT - #000286972

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 16, 17:50 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 16, 17:24 EDT

Sep 15, 2021

Active Issue Alert – Raiser's Edge NXT - #000285613

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 15, 13:21 EDT

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Next update will be at 10:00 AM ET.
Sep 14, 17:14 EDT

Update - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 14, 11:56 EDT

Monitoring - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 13, 16:47 EDT

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Sep 13, 16:19 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 13, 14:52 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 13, 14:35 EDT

Active Issue Alert – Award Management - 000286242

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 15, 09:59 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 15, 09:36 EDT

Maintenance Overage 21082301200529- Blackbaud NetCommunity

Resolved - This incident has been resolved.
Sep 15, 05:54 EDT

Identified - Maintenance ID 21082301200529- The maintenance that was scheduled to complete on 9/15/2021 at 3:00:00 AM has been extended to 5:00:00 AM

Please refer to this page for updates on the completion or additional extensions of the maintenance.
Sep 15, 02:50 EDT

Active Issue Alert – Luminate Online- 000286194

Resolved - This incident has been resolved.
Sep 15, 03:05 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 15, 02:08 EDT

Sep 14, 2021

Active Issue Alert – Just Giving - 000286035

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 14, 16:31 EDT

Update - We are continuing to investigate this issue.
Sep 14, 15:19 EDT

Update - We are continuing to investigate this issue.
Sep 14, 15:16 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 14, 15:13 EDT

Active Issue Alert – Raiser's Edge NXT - 000285895

Resolved - This incident has been resolved.
Sep 14, 12:50 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 14, 12:30 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 14, 11:48 EDT

Sep 13, 2021

Active Issue Alert – Azure RE NXT - 000285402

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 13, 00:12 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Sep 12, 23:59 EDT

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Sep 12, 23:35 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 12, 23:13 EDT

Update - We are continuing to investigate this issue.
Sep 12, 22:49 EDT

Update - We are continuing to investigate this issue.
Sep 12, 22:48 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 12, 22:43 EDT

Sep 12, 2021

Sep 11, 2021

Active Issue Alert – Raiser's Edge, Blackbaud CRM - 000285354

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 11, 19:00 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors, or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update 09/11/2021 8:00 PM EDT.
Sep 11, 17:46 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors, or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update 09/11/2021 8:00 PM EDT.
Sep 11, 17:07 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors, or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update 09/11/2021 5:00 PM EDT.
Sep 11, 12:46 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors, or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update 09/11/2021 12:00 PM EDT.
Sep 11, 08:31 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors, or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update 09/11/2021 12:00 PM EDT.
Sep 11, 08:29 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update 09/11/2021 09:00 AM EDT.
Sep 11, 06:11 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 11, 02:44 EDT

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 11, 00:55 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 10, 23:39 EDT

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