All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
DonorCentrics Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
Active Issue Alert – Grantmaking - 000602284
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 23, 20:59 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 19:29 EDT
Active Issue Alert – JustGiving - #000602048
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 23, 15:42 EDT
Update - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 14:19 EDT
Update - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 10:09 EDT
Update - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 09:49 EDT
Update - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 09:16 EDT
Update - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 08:48 EDT
Update - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 08:18 EDT
Update - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 07:50 EDT
Update - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 07:16 EDT
Update - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 06:42 EDT
Monitoring - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 06:15 EDT
Identified - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 06:05 EDT
Active Issue Alert – Luminate Online - 000602101
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 23, 12:45 EDT
Update - We are aware of an issue where navigation menu options (e.g. "Next") within admin pages are not functioning correctly. For example, lists may not progress to the next page. Engineers are investigating the issue, and we will continue to provide updates. Next update will be in one hour.
Apr 23, 12:01 EDT
Investigating - We are aware of an issue where navigation menu options (e.g. "Next") within admin pages are not functioning correctly. For example, lists may not progress to the next page. Engineers are investigating the issue, and we will continue to provide updates.
Apr 23, 10:05 EDT
Apr 22, 2025
Active Issue Alert – Altru, Financial Edge NXT , Raiser's Edge NXT, Education Management, Grantmaking, Merchant Services, Online Giving- 000601918
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 22, 14:59 EDT
Update - We are continuing to investigate this issue.
Apr 22, 14:45 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 22, 14:35 EDT
Active Issue Alert – Raiser's Edge NXT - 000601855
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 22, 13:25 EDT
Update - We have identified an issue preventing users from approving batches and are applying a fix. Please continue to reference this page for updates.
Apr 22, 12:56 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 22, 12:34 EDT
Active Issue Alert – Blackbaud ID – Multiple Products - 000601747
Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Apr 22, 12:00 EDT
Update - We are now observing successful SMS delivery to and from AT&T Network in United States of America. We will continue to monitor to ensure full service recovery. Please continue to check this page for updates. Next update will be at 12 PM ET.
Apr 22, 10:51 EDT
Update - We are investigating an issue impacting some of our customers using AT&T network devices to receive SMS texts for MFA. Users who have their existing recovery code can use the recovery code method to sign in : https://kb.blackbaud.com/knowledgebase/articles/Article/199505. Please continue to check this page for updates.
Apr 22, 09:42 EDT
Identified - We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Apr 22, 09:42 EDT
Apr 21, 2025
Active Issue Alert – Blackbaud Education Core Functionality - 000601456
Resolved - An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 21, 09:14 EDT
Identified - We are investigating an issue preventing ODBC access in Education Management for customers that use "SDK". Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Apr 21, 06:55 EDT
Apr 20, 2025
Active Issue Alert – BBPS - 000601452
Resolved - This incident has been resolved.
Apr 20, 02:13 EDT
Identified - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 20, 01:57 EDT
Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Active Issue Alert – Raiser's Edge NXT - 000601270
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 17, 19:27 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 17, 17:56 EDT
Active Issue Alert – Blackbaud NetCommunity™ - #000601176
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 17, 15:42 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 15:03 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 17, 14:35 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 17, 14:03 EDT
Active Issue Alert – Blackbaud Luminate Online®, Blackbaud Raiser's Edge NXT® - #000600406
Resolved - This incident has been resolved.
Apr 17, 09:04 EDT
Monitoring - At around 8 pm ET on April 16, our engineers implemented a fix and slowly released a subset of emails that were queued up within Luminate Online. Once no errors were observed, email tasks were enabled around 9:20 pm ET and emails that were paused after 10:30 am ET on April 15 were queued and began sending. Email service has been restored for Luminate Online and we will continue to monitor.
Apr 16, 21:27 EDT
Update - Our engineers will continue to investigate and try to resolve this issue overnight. All Luminate Online email sends as of 10:30 am ET on April 15 remain paused. Email tasks with a “Generated Audience” status are being held in a queue and can be rescheduled if a customer chooses, but won't be sent until after the incident is resolved. Email tasks with a “Awaiting Delivery Statistics” status or another error message have either been sent or will fail. You can reference KB Article #97124 to determine email task status. We will update this page again when the issue is resolved or a fix has been created or by 9 a.m. ET on April 17. Please continue to reference this page for updates.
Apr 16, 17:59 EDT
Update - Our engineers continue to investigate an issue causing some email jobs to encounter an error when sending. We have temporarily paused all Luminate Online email sends as of 10:30 am ET on April 15. Email tasks with a “Generated Audience” status are being held in a queue and can be rescheduled if a customer chooses, but won't be sent until after the incident is resolved. Email tasks with a “Awaiting Delivery Statistics” status or another error message have either been sent or will fail. Reference KB Article #97124 to determine email task status. Please continue to reference this page for updates.
Apr 16, 13:49 EDT
Update - Our engineers continue to see an issue causing some email jobs to encounter an error when sending. We are working as quickly as possible to find the root cause and have called in additional third-party support to trouble shoot the issue. To prevent further errors from occurring and while we investigate, our teams temporarily paused all Luminate Online email sends at 10:30 am ET on April 15. These email sends are being held in a queue and will be sent when the issue is resolved. Please continue to reference this page for updates.
Apr 16, 10:35 EDT
Update - Our engineers continue to see an issue causing some email jobs to encounter an error when sending. We are working as quickly as possible to find the root cause and have called in additional third-party support to troubleshoot the issue. To prevent further errors from occurring and while we investigate, our teams temporarily paused all Luminate Online email sends at 10:30 am ET on April 15. These email sends are being held in a queue and will be sent when the issue is resolved. Please continue to reference this page for updates.
Apr 16, 08:24 EDT
Update - We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Paused emails will queue and send after email tasks are enabled. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update at 9AM EST.
Apr 16, 06:30 EDT
Update - We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Paused emails will queue and send after email tasks are enabled. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 15, 20:36 EDT
Update - We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Paused emails will queue and send after email tasks are enabled. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 15, 18:24 EDT
Update - We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Paused emails will queue and send after email tasks are enabled. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 15, 17:21 EDT
Identified - We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 15, 13:28 EDT
Update - We have identified an issue causing some email jobs to fail during send. We have temporarily paused email jobs while we investigate. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 15, 11:29 EDT
Investigating - We have identified an issue causing some email jobs to fail during send. We have temporarily paused email jobs while we investigate. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 15, 10:00 EDT
Apr 16, 2025
Active Issue Alert – Raiser's Edge - 000600757
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 11:22 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 11:09 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 10:33 EDT
Apr 15, 2025
Active Issue Alert – Blackbaud Altru - #000600366
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 15, 09:08 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 15, 08:43 EDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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