Active Issue Alert – Blackbaud Fundraiser Performance Management™ - 000568272
Monitoring - We are beginning to see recovery of data performance within the solution. Our engineers will continue to monitor the recovery of data functions overnight. Please continue to reference this page for updates. The next update will be made tomorrow by 10:00 AM EST.
Nov 20, 2024 - 13:25 EST
Update - We have identified an issue impacting some of our customers where data may not be available in various areas of the solution. Our engineers continue diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be made by 2:00 PM EST.
Nov 20, 2024 - 11:40 EST
Investigating - We have identified an issue impacting some of our customers where data may not be available in various areas of the solution. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 20, 2024 - 08:38 EST

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
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signin.blackbaud.com Operational
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Blackbaud Customer Success Operational
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Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
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Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
Email Services Operational
Financial Edge® Degraded Performance
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
Active Issue Alert – Raiser's Edge NXT - 000568416
Resolved - This incident has been resolved.
Nov 20, 18:11 EST
Monitoring - We have resolved an issue that was causing "Unable to start" errors when launching Database view. Full service has been restored at this time and we will leave this incident in a monitoring state until 6PM EST this evening. Please continue to reference this page for updates.
Nov 20, 15:18 EST
Update - A subset of users are intermittently experiencing "Unable to start" errors when launching Database view. We are monitoring for this error and applying a fix as soon as it is detected. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 20, 14:17 EST
Update - A subset of users are intermittently experiencing "Unable to start" errors when launching Database view. We are monitoring for this error and applying a fix as soon as it is detected. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 20, 13:30 EST
Update - A subset of users are intermittently experiencing "Unable to start" errors when launching Database view. We are monitoring for this error and applying a fix as soon as it is detected. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 20, 12:53 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 20, 12:45 EST
Active Issue Alert – Blackbaud Raiser's Edge NXT - 000568383
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 20, 11:50 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 20, 11:37 EST
Active Issue Alert – Raisers Edge NXT/Financial Edge NXT - 000568254
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 20, 07:57 EST
Update - We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Nov 20, 07:35 EST
Update - We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Nov 20, 06:48 EST
Update - We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Nov 20, 06:05 EST
Investigating - We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Nov 20, 05:25 EST
Nov 19, 2024
Active Issue Alert – Raiser's Edge NXT & Financial Edge NXT - 000568234
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 19, 20:23 EST
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 19, 20:15 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 19, 19:48 EST
Resolved Issue Alert – Raiser's Edge NXT, Financial Edge NXT - 000568093
Resolved - An issue impacting some of our customers causing intermittent slowness, a pulsing green dot, or other errors is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 19, 14:03 EST
Nov 18, 2024
Active Issue Alert – Raiser's Edge NXT - 000567773
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 18, 18:02 EST
Identified - When searching for constituents within the Blackbaud for Gmail feature for Raiser's Edge NXT, you may receive an error message: "Sorry something went wrong Try to refresh the page or come back later." Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 18, 17:40 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 18, 17:07 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 18, 16:56 EST
Active Issue Alert – Raiser's Edge NXT® - #000567488
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 18, 17:01 EST
Identified - We have identified an issue affecting customers in our European Datacenter when using the Batch functionality in Raisers Edge NXT. Users may see the message "Can't approve batch" when trying to approve their batches. This issue is not stopping payments from being processed, these work as normal. Our engineers have identified the issue and are preparing a fix. Please continue to reference this page for updates. Next update at 3PM EST.
Nov 18, 06:58 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 18, 06:29 EST
Active Issue Alert – WealthPoint® - #000567614
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 18, 13:29 EST
Identified - Users are receiving an error message when attempting to register Wealthpoint. Users who have previously registered do not see the option to perform screenings. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 18, 12:53 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 18, 12:31 EST
Active Issue Alert – Blackbaud Online Express - #000567350
Resolved - An issue impacting some of our customers unable to easily create or edit existing Email marketing messages due to the Edit button not being correctly aligned over the email content has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 18, 12:55 EST
Identified - We have identified the cause of this issue and are working to deploy a fix later today. Please continue to reference this page for updates. Next update will be today, 11/18/24 at 1:00 PM EST.
Nov 18, 10:00 EST
Update - Users are unable to easily create or edit existing Email marketing messages due to the Edit button not being correctly aligned over the email content. As a workaround, users may sometimes be able to click an edit button that appears in an unexpected location. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Next update will be Monday 11/18/24 at 10 AM EST
Nov 15, 14:45 EST
Update - Users are unable to easily create or edit existing Email marketing messages due to the Edit button not being correctly aligned over the email content. As a workaround, users may be sometimes be able to click an edit button that appears in an unexpected location. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Next update will be Monday 11/18/24 at 10 AM EST
Nov 15, 14:39 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 15, 14:23 EST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Active Issue Alert – Blackbaud Tuition Management™- #000566927
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 15, 09:31 EST
Update - We have identified an issue impacting some of our Blackbaud Tuition Management payers attempting to make payments using Mastercard. Our engineers are working to understand the issue and resolve it as quickly as possible. As a work around, payers can utilize other payment methods until the issue is resolved.
Nov 14, 13:16 EST
Update - We have identified an issue impacting some of our Blackbaud Tuition Management payers attempting to make payments using Mastercard. Our engineers are working to understand the issue and resolve it as quickly as possible. As a work around, payers can utilize other payment methods until the issue is resolved.
Nov 14, 13:14 EST
Update - We have identified an issue impacting some of our Blackbaud Tuition Management payers attempting to make payments using Mastercard. Our engineers are working to understand the issue and resolve it as quickly as possible. As a work around, payers can utilize other payment methods until the issue is resolved. Please continue to reference this page for updates.
Nov 14, 13:04 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 14, 12:32 EST
Resolved Issue Alert – Financial Edge and Raiser's Edge - 000567155
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 15, 08:31 EST
Maintenance Overage - 61305 - Financial Edge® / Raiser's Edge®
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 15, 08:29 EST
Identified - Maintenance ID 61305 - The maintenance that was scheduled to complete on 11/15/2024 at 03:00 AM EST has been extended to 05:00 AM EST.
This maintenance is necessary to upgrade Raiser's Edge® to Patch 36.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Nov 15, 03:17 EST
Active Issue Alert - Blackbaud.com Support - Case Central
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 15, 07:34 EST
Investigating - We are aware of an issue currently impacting access to Customer Support resources on Blackbaud.com. Users may experience an error when attempting to call into Customer Support or Case Central may not load when attempting to create a chat or web case. Please continue to reference this page for updates.
Nov 15, 06:19 EST
Nov 14, 2024
Active Issue Alert – Blackbaud Luminate Online - 000566975
Resolved - An issue causing intermittent errors is now resolved and email tasks have been re-enabled. Email will be queued up and sent out. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 14, 14:33 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have paused email tasks while we investigate. Emails will be queued and sent once tasks are re-enabled. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 14, 14:20 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have paused email tasks while we investigate. Emails will be queued and sent once tasks are re-enabled. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 14, 13:56 EST
Nov 13, 2024
Active Issue Alert – Blackbaud Financial Aid Management - 000566650
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 18:22 EST
Investigating - A subset of parent users may receive errors when logging into the primary Student Financial Aid URL. As a workaround, users can login to https://app.blackbaud.com and open the Student Financial Aid URL in a separate tab. Our engineers are still working to resolve the issue as quickly as possible for you. Please continue to reference this page for updates.
Nov 13, 16:33 EST
Active Issue Alert – Raiser's Edge - 000566458
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 13:14 EST
Update - A subset of customers are experiencing errors with some plugins for The Raiser's Edge. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 13, 12:44 EST
Update - A subset of customers are experiencing errors with some plugins for The Raiser's Edge. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 13, 12:03 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 13, 11:52 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 13, 11:41 EST
Active Issue Alert – Blackbaud Financial Aid Management - 000566342
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 10:40 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 13, 09:57 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 13, 09:33 EST
Active Issue Alert – Payment Services - 000566298
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored as of 7:22 AM EST, November 13, 2024. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 08:01 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent connectivity to the BBPS customer provisioning site. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 13, 07:08 EST
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Active Issue Alert – Blackbaud eTapestry - 000565724
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 8, 15:38 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 8, 14:44 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 8, 14:20 EST
Active Issue Alert – Raiser's Edge, Financial Edge, Raiser's Edge NXT, Financial Edge NXT, Blackbaud eTapestry, and Email Services- 000565663
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 8, 13:32 EST
Update - We are aware of issues impacting a subset of customers experiencing errors or latency when logging in. Users may see loading screens (e.g. green dot) or blank access pages when attempting to log in to database view. Engineers are diagnosing the issue.
Nov 8, 13:10 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 8, 13:08 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 8, 12:41 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 8, 12:40 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 8, 12:31 EST
Nov 7, 2024

No incidents reported.

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