All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ Operational
Blackbaud Website Package Operational
Direct Marketing™ Operational
DonorCentrics Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 13, 2026

No incidents reported today.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Active Issue Alert – Raiser's Edge NXT and Financial Edge NXT- 000653216
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 9, 11:20 EST
Monitoring - We are seeing successful logins to database view following a configuration change made by our engineering teams. We continue monitoring system performance to ensure the solutions remain accessible as user activity ramps back up. Please continue to reference this page for updates.
Jan 9, 11:11 EST
Update - We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.

Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."

We continue working to resolve this issue. Please continue to reference this page for updates
Jan 9, 09:27 EST
Update - We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.

Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."

We continue working to resolve this issue. Please continue to reference this page for updates
Jan 9, 07:31 EST
Update - We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.

Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."

We continue working to resolve this issue. Please continue to reference this page for updates
Jan 9, 07:01 EST
Update - We are continuing to investigate this issue.
Jan 9, 07:00 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 9, 06:59 EST
Jan 8, 2026

No incidents reported.

Jan 7, 2026
Active Issue Alert – Blackbaud Financial Edge NXT®, Blackbaud Raiser's Edge NXT®- #000652851
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 7, 14:09 EST
Monitoring - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jan 7, 13:13 EST
Update - We have identified an issue impacting some of our customers causing notifications to keep reappearing after clicking closing. Users may also see that tiles, filters, and user settings are not being retained on list pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 7, 12:48 EST
Investigating - We have identified an issue impacting some of our customers causing notifications to keep reappearing after clicking closing. Users may also see that tiles, filters, and user settings are not being retained on list pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 7, 12:35 EST
Active Issue Alert – Blackbaud Financial Aid Management - 000652582
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 7, 08:58 EST
Monitoring - A subset of users are receiving notifications today of Financial Aid applications that were previously submitted. These notifications are normally delivered at the time of submission, but were delayed in processing for some applications and unintentionally sent with today's date. Users with completed applications can disregard these notifications and do not need to provide additional files if prompted.
Jan 6, 10:06 EST
Update - A subset of users are receiving notifications today of Financial Aid applications that were previously submitted. These notifications are normally delivered at the time of submission, but were delayed in processing for some applications and unintentionally sent with today's date. Users with completed applications can disregard these notifications and do not need to provide additional files if prompted.
Jan 6, 10:00 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 6, 09:34 EST
Jan 6, 2026
Jan 5, 2026
Active Issue Alert – Raiser's Edge NXT - 000652386
Resolved - Issue has been resolved
Jan 5, 05:44 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 4, 18:08 EST
Jan 4, 2026
Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage