All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 28, 2025
Active Issue Alert – Blackbaud Altru® - #000596400
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 28, 11:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 09:57 EDT
Update - A subset of customers may receive a login error about "the web shell plugin assembly." Users who receive this error may be able to login after clearing their browser cache or when using a different browser. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 28, 09:34 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 28, 09:30 EDT
Mar 27, 2025
Active Issue Alert – SKY API - 000596300
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 27, 17:34 EDT
Identified - We are investigating reports of SKY API endpoints for FENXT returning errors "Error: Authentication failed. User is not mapped". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 27, 17:27 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 27, 17:07 EDT
Active Issue Alert – Blackbaud NetCommunity - 000596118
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 27, 14:02 EDT
Update - We have identified the cause of this error and are working to correct impacted sites as quickly as possible. Please continue to reference this page for updates.
Mar 27, 13:32 EDT
Update - We have identified the cause of this error and are working to correct impacted sites as quickly as possible. Please continue to reference this page for updates.
Mar 27, 12:32 EDT
Identified - A subset of users are receiving an error message about security access rights when attempting to access the Blackbaud NetCommunity plugin in the Raiser's Edge. Our engineers are still working to resolve this as quickly as possible for you. Please continue to reference this page for updates.
Mar 27, 12:07 EDT
Update - A subset of users are receiving an error message about security access rights when attempting to access the Blackbaud NetCommunity plugin in the Raiser's Edge. Our engineers are still working to resolve this as quickly as possible for you. Please continue to reference this page for updates.
Mar 27, 11:42 EDT
Update - A subset of users are receiving an error message about security access rights when attempting to access the Blackbaud NetCommunity plugin in the Raiser's Edge. Our engineers are still working to resolve this as quickly as possible for you. Please continue to reference this page for updates.
Mar 27, 11:03 EDT
Update - A subset of users are receiving an error message about security access rights when attempting to access the Blackbaud NetCommunity plugin in the Raiser's Edge. Our engineers are still working to resolve this as quickly as possible for you. Please continue to reference this page for updates.
Mar 27, 10:40 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 27, 10:28 EDT
Active Issue Alert – Blackbaud Altru® - #000596152
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 27, 11:53 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 27, 11:33 EDT
Active Issue Alert – Blackbaud Tuition Management™ - #000596039
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 27, 08:19 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 27, 08:14 EDT
Active Issue Alert – Blackbaud Tuition Management™ - #000596039
Resolved - This incident has been resolved.
Mar 27, 08:13 EDT
Investigating - We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 27, 08:12 EDT
Mar 26, 2025
Active Issue Alert – JustGiving - #000595892
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 26, 14:59 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Mar 26, 14:42 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 26, 14:36 EDT
Active Issue Alert – Altru - RENXT/FENXT - 000595702
Resolved - This incident has been resolved.
Mar 26, 01:57 EDT
Update - We are continuing to investigate this issue.
Mar 26, 01:25 EDT
Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 26, 01:24 EDT
Mar 25, 2025
Active Issue Alert – Blackbaud Learning Management System - 000595400
Resolved - An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 25, 09:51 EDT
Update - We are continuing to work on a fix for this issue.
Mar 25, 08:40 EDT
Update - We have identified an issue impacting some of our customers, where teachers cannot load Gradebooks from specific pages. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.

In the meantime, gradebooks can be launched by going to:
Classes > Select a desired class
Click the Assignments tab
Click Launch Gradebook.
Mar 25, 08:20 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Mar 25, 08:16 EDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Active Issue Alert – Blackbaud Luminate Online & Payment Services - 000595019
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 21, 16:39 EDT
Identified - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 21, 16:38 EDT
Mar 20, 2025

No incidents reported.

Mar 19, 2025
Active Issue Alert – Blackbaud Luminate Online® - #000594207
Resolved - Our engineers have resolved an issue causing admins to receive an error when viewing TeamRaiser participants and gifts. We recommend that you logout of your Luminate Online site and log back in to view the participant or gift again. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 19, 12:20 EDT
Investigating - We have identified an issue causing some customers to experience an error when attempting to view some TeamRaiser gifts or participants. Our engineers are working to diagnose the issue and resolve it for you as quickly as possible.
Mar 19, 11:38 EDT
Mar 18, 2025
Active Issue Alert – Raiser's Edge NXT - 000593856
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 18, 12:41 EDT
Update - Users accessing the Donor Portal may encounter an error or prompt that the connection is not private. Our engineers are working to resolve this for you as quickly as possible. Please continue to reference this page for updates.
Mar 18, 12:35 EDT
Update - Users accessing the Donor Portal may encounter an error or prompt that the connection is not private. Our engineers are working to resolve this for you as quickly as possible. Please continue to reference this page for updates.
Mar 18, 12:10 EDT
Update - Users accessing the Donor Portal may encounter an error or prompt that the connection is not private. Our engineers are working to resolve this for you as quickly as possible. Please continue to reference this page for updates.
Mar 18, 11:50 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 18, 11:36 EDT
Active Issue Alert – Blackbaud Award Management - 000593719
Resolved - This incident has been resolved.
Mar 18, 00:38 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 17, 21:00 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 17, 20:31 EDT
Mar 17, 2025
Active Issue Alert – Email Services - #000593507
Resolved - This incident has been resolved.
Mar 17, 11:41 EDT
Investigating - We have identified an issue impacting the reporting of bounce data for email jobs. Email sending is not impacted. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 17, 11:28 EDT
Active Issue Alert – Blackbaud Award Management™ - #000593480
Resolved - This incident has been resolved.
Mar 17, 11:14 EDT
Update - A subset of customers are receiving "Something Went Wrong" or "522" errors when accessing Blackbaud Academic Works websites. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 17, 10:58 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 17, 10:43 EDT
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
Active Issue Alert – Blackbaud Award Management & Stewardship Management - 000593380
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 14, 20:44 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 14, 19:29 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 14, 18:54 EDT
Active Issue Alert – NetCommunity - 000593090
Resolved - This incident has been resolved.
Mar 14, 01:19 EDT
Update - We are continuing to work on a fix for this issue.
Mar 13, 23:30 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 13, 21:40 EDT
Monitoring - A fix has been implemented for affected clients and we are monitoring the results.
Mar 13, 19:44 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Mar 13, 19:34 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 13, 18:49 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 13, 18:12 EDT
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