Blackbaud Status

Jan 24, 2026

Active Issue Alert – Raiser's Edge NXT - 000654986

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 24, 08:45 EST

Update - A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SkyAPI. Impacted customers may also see 502 or 503 errors in browser console. Our engineers continue working to restore service. Please continue to reference this page for updates.
Jan 23, 15:37 EST

Update - We have made a temporary configuration change and will be monitoring system performance over the next two hours. Please continue to reference this page for updates, the next of which is planned for 3:15 PM EDT.
Jan 23, 13:21 EST

Update - We have made a temporary configuration change and will be monitoring system performance over the next two hours. Please continue to reference this page for updates, the next of which is planned for 3:15 PM EDT.
Jan 23, 13:18 EST

Update - We continue to see that a subset of customers experience "Service temporarily unavailable" errors intermittently on some Constituent and Gift tiles using SKY API, as well as in some SKY API apps. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are working to resolve these errors for you as quickly as possible. Please continue to reference this page for updates.
Jan 23, 09:51 EST

Update - We continue to see that a subset of customers experience "Service temporarily unavailable" errors intermittently on some Constituent and Gift tiles using SKY API, as well as in some SKY API apps. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are working to resolve these errors for you as quickly as possible. We expect the next communication to be out on 1/23/26 at 9:30AM EST. Please continue to reference this page for updates.
Jan 22, 14:45 EST

Update - We continue to see that a subset of customers experience "Service temporarily unavailable" errors intermittently on some Constituent and Gift tiles using SKY API, as well as in some SKY API apps. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are working to resolve these errors for you as quickly as possible. Please continue to reference this page for updates.
Jan 22, 09:48 EST

Update - A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers continue to diagnose the event and are working to resolve it for you as quickly as possible. We expect the next update to be on 1/22/26 at 9:30AM EST. Please continue to reference this page for updates.
Jan 21, 16:44 EST

Update - A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers continue to diagnose the event and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 16:24 EST

Update - A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers continue to diagnose the event and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 14:35 EST

Update - A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 12:10 EST

Update - A subset of customers are intermittently receiving "Service temporarily unavailable" errors on some Constituent and Gift tiles using SKY API. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 12:05 EST

Update - We are investigating reports of SKY API endpoints for RENXT returning errors. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 11:47 EST

Update - We are continuing to investigate this issue.
Jan 21, 11:43 EST

Update - We are investigating reports of SKY API endpoints for RENXT returning errors. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 11:41 EST

Investigating - We are investigating reports of SKY API endpoints for RENXT returning errors. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 11:38 EST

Jan 23, 2026

Jan 22, 2026

Jan 21, 2026

Jan 20, 2026

Active Issue Alert – Raisers Edge , Research Point, - 000654684

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 20, 11:13 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 20, 10:52 EST

Active Issue Alert – Financial Edge NXT - 000654629

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 20, 08:50 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 20, 08:49 EST

Jan 19, 2026

Active Issue Alert – eTapestry #000654612

Resolved - This incident has been resolved.
Jan 19, 21:31 EST

Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jan 19, 21:18 EST

Investigating - We have identified an issue impacting subset of our customers when launching eTapestry. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 19, 20:07 EST

Active Issue Alert – Blackbaud Raiser's Edge NXT® - 000654604

Resolved - This incident has been resolved.
Jan 19, 18:38 EST

Update - We are continuing to investigate this issue.
Jan 19, 18:37 EST

Update - We are continuing to investigate this issue.
Jan 19, 18:36 EST

Update - 'We have identified an issue impacting some of our customers when launching the database view. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.'
Jan 19, 17:53 EST

Update - 'We have identified an issue impacting some of our customers when launching the database view. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.'
Jan 19, 17:52 EST

Investigating - Unable to View S21 s23 , S24, S51, and S52
Jan 19, 17:49 EST

Jan 18, 2026

No incidents reported.

Jan 17, 2026

Active Issue Alert – Education Management - 000654491

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 17, 10:43 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 17, 10:43 EST

Jan 16, 2026

Active Issue Alert – JustGiving - 000654311

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 16, 08:02 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 16, 07:33 EST

Jan 15, 2026

Active Issue Alert – Blackbaud ID – Multiple Products - #000654002

Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Jan 15, 09:20 EST

Monitoring - We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.
Jan 14, 14:48 EST

Update - We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.
Jan 14, 13:27 EST

Investigating - We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.
Jan 14, 13:26 EST

Jan 14, 2026

Active Issue Alert – Blackbaud Raiser's Edge NXT® - #000653945

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 11:17 EST

Investigating - We are investigating reports of users that are unable to see submitted gifts which need to be matched to constituents in the Online Data Review module. Our engineers are diagnosing the cause so that we can resolve this for you as quickly as possible. Please continue to reference this page for updates.
Jan 14, 10:09 EST

Resolved Issue Alert –Blackbaud CRM,Raiser's Edge NXT, Financial Edge NXT - 000653951

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 11:11 EST

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

All Systems Operational

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