Monitoring - The affected services are back online. We will continue to monitor the performance of our systems to ensure there is no further impact to our services. Please continue to reference this page for updates.
Dec 07, 2022 - 12:19 EST
Update - We are aware of issues impacting users' ability to log in to blackbaud.com and various solutions. Users may see Error: "Our services aren't available right now," or a continual loading screen. Engineers are working to resolve the issues as quickly as possible.
Dec 07, 2022 - 11:20 EST
Update - We are aware of issues impacting users' ability to log in to blackbaud.com and various solutions. Users may see Error: "Our services aren't available right now," or a continual loading screen. Engineers are working to resolve the issues as quickly as possible.
Dec 07, 2022 - 11:04 EST
Update - We are aware of issues impacting users' ability to log in to blackbaud.com and various solutions. Users may see Error: "Our services aren't available right now," or a continual loading screen. Engineers are working to resolve the issues as quickly as possible.
Dec 07, 2022 - 10:25 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Dec 07, 2022 - 10:12 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 07, 2022 - 10:06 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 07, 2022 - 10:00 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 07, 2022 - 09:57 EST

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Customer Success Management Operational
Altru Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Smart Aid Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Fundraiser Performance Management Operational
Blackbaud Fundraiser Performance Management (FPM) Operational
FPM Data Integration Operational
Blackbaud Giving Search Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Guided Fundraising Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
List API (Beta) Operational
Email Marketing Operational
Prospects Insights Operational
ResearchPoint Operational
Grateful Patient Solution Operational
WealthPoint Operational
YourCause Operational
CSRconnect Operational
GrantsConnect Operational
NPOconnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2022
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 7, 17:31 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 7, 16:42 EST
Dec 6, 2022
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 6, 16:18 EST
Update - Engineers continue working to resolve several issues occurring related to recording of consent records in Online Express. This includes Opt-Out sync becoming disabled when leaving the plugin; unsubscribe events not adhering to solicit code business rules, and duplicate consent records created for consent events. Users may also see the error: “The incoming request has too many parameters” when opening the plugin. Next update will be provided on Tuesday 12/06/2022 at 3 PM ET.
Dec 6, 10:07 EST
Update - Engineers continue working to resolve several issues occurring related to recording of consent records in Online Express. This includes Opt-Out sync becoming disabled when leaving the plugin; unsubscribe events not adhering to solicit code business rules, and duplicate consent records created for consent events. Users may also see the error: “The incoming request has too many parameters” when opening the plugin. Next update will be provided on Tuesday 12/06/2022 at 10 AM ET.
Dec 5, 16:26 EST
Update - Engineers continue working to resolve several issues occurring related to recording of consent records in Online Express. This includes Opt-Out sync becoming disabled when leaving the plugin; unsubscribe events not adhering to solicit code business rules, and duplicate consent records created for consent events. Users may also see the error: “The incoming request has too many parameters” when opening the plugin. Next update will be provided on Monday 12/05/2022 at 4 PM ET.
Dec 5, 14:07 EST
Update - Engineers are working to address the issues as quickly as possible. We are aware of several issues occurring related to recording of consent records in Online Express. This includes Opt-Out sync becoming disabled when leaving the plugin; unsubscribe events not adhering to solicit code business rules, and duplicate consent records created for consent events. Users may also see the error: “The incoming request has too many parameters” when opening the plugin. Next update will be provided on Monday 12/05/2022 at 9 AM ET.
Dec 2, 18:53 EST
Update - We are aware of several issues occurring related to recording of consent records in Online Express. This includes Opt-Out sync becoming disabled when leaving the plugin; unsubscribe events not adhering to solicit code business rules, and duplicate consent records created for consent events. Users may also see the error: “The incoming request has too many parameters” when opening the plugin. Engineers are working to address the issues as quickly as possible.
Dec 2, 14:02 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 2, 13:12 EST
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 6, 09:07 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 6, 09:06 EST
Dec 5, 2022
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 5, 16:23 EST
Monitoring - Our engineers have successfully diagnosed and mitigated the issue. We will continue to monitor the performance of our systems to ensure there is no further impact to our services. Please continue to reference this page for updates.
Dec 5, 13:28 EST
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. The effects of this issue have been mitigated at this time and we hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Dec 5, 11:14 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Dec 5, 10:38 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 5, 16:03 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 5, 15:23 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 5, 10:29 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Dec 5, 10:12 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 5, 09:31 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 5, 09:20 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 5, 09:14 EST
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Resolved - This incident has been resolved.
Dec 2, 05:24 EST
Identified - Maintenance ID 95232 - The maintenance that was scheduled to complete on 12/2/2022 at 03:00 AM EST has been extended to 05:00 AM EST.
This maintenance is necessary to perform a routine maintenance task in our environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.

Dec 2, 03:17 EST
Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 30, 18:51 EST
Update - We are aware of an issue where some one-time credit card transactions in the OLX plugin may not have been charged. If you see an authorization code of "TestSuccess," the transaction did not complete successfully. Engineers are working to resolve the issue as quickly as possible. We will provide more details regarding these one-time transactions when we are able to do so. Recurring gifts and pledges are not impacted by this issue.
Nov 30, 16:51 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 30, 16:09 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 30, 15:08 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 30, 11:46 EST
Update - We are continuing to investigate this issue.
Nov 30, 11:24 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 30, 11:17 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 30, 11:38 EST
Monitoring - Issues preventing customers from launching database view in Raiser's Edge NXT have been mitigated as of 3:15pm ET. Our engineers are continuing to monitor and take corrective action as needed to remediate the issue. Please continue to reference this page for updates.
Nov 29, 15:47 EST
Identified - We have identified an issue impacting some of our customers from launching database view for Raiser's Edge NXT. Our engineers continue taking corrective action to remediate the issue as quickly as possible. Please continue to reference this page for updates.
Nov 29, 13:51 EST
Monitoring - We have identified an issue impacting some of our customers from launching database view for Raiser's Edge NXT. We have taken corrective action to remediate the issue and will continue to monitor should it recur. Please continue to reference this page for updates.
Nov 29, 13:19 EST
Update - We are aware of an issue where some users are unable to launch database view for Raiser's Edge NXT. Engineers are currently working to address the issue quickly.
Nov 29, 12:37 EST
Investigating - We are aware of an issue where some users are unable to launch database view for Raiser's Edge NXT. Engineers are currently working to address the issue quickly.
Nov 29, 12:03 EST
Resolved - This incident has been resolved.
Nov 30, 00:41 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 00:28 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 30, 00:28 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 30, 00:18 EST
Nov 29, 2022
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 29, 23:21 EST
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 29, 22:34 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 29, 22:09 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 29, 12:07 EST
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 29, 12:00 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 29, 11:36 EST
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 29, 09:04 EST
Monitoring - Issues with latency and logging in have been resolved. Our engineers continue to monitor. As a result of the latency, emails scheduled for this morning may have been delayed in sending for up to 15 minutes.
Nov 29, 08:21 EST
Investigating - A subset of Luminate Online customers are experiencing slower then normal response times. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 29, 08:10 EST
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.

Nov 29, 08:13 EST
Nov 28, 2022
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 28, 12:15 EST
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 28, 11:26 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 28, 10:02 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 28, 11:33 EST
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 28, 11:25 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 28, 11:15 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 28, 10:54 EST
Nov 27, 2022
Resolved - This incident has been resolved.
Nov 27, 22:38 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 27, 22:11 EST
Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 23, 20:35 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 23, 20:03 EST
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 23, 15:15 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 23, 14:58 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 23, 14:26 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 23, 13:54 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 23, 13:39 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 23, 12:43 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 23, 10:27 EST
Monitoring - We have identified an issue impacting a subset of Raiser's Edge customers experiencing latency when attempting to create a new gift batch. If you are experiencing this issue, please follow the workaround steps located in this KB: solution https://kb.blackbaud.com/knowledgebase/articles/Article/196251
Nov 18, 13:05 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 18, 12:40 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Users are reporting latency and session unresponsiveness when clicking the New Gift Batch button in the Batch module, or processing transactions in Online Express, Luminate Online, or Blackbaud NetCommunity plugins inside Raiser's Edge. Please continue to reference this page for updates.
Nov 18, 11:08 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 23, 10:09 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 23, 09:41 EST