Active Issue Alert – Blackbaud ID – Multiple Products - #Request Entry-000525013
Update - We have resolved the issue related to users being returned to the sign-in page during their sign-in process, users who are still experiencing this issue on their systems should clear cache and cookies to see this issue resolved.

We are still investigating a root cause for the subset of users receiving "Wrong code entered, please try again." Users who have recently enrolled in MFA with a Mobile Application should use the code from the "Blackbaud MFA" entry on their devices. We expect our recovery code system will be available soon for users to reset their MFA connections to gain access to their accounts themselves. Further updates will be provided tomorrow 4/24/2024 at 10:30 AM EDT.
Apr 23, 2024 - 15:15 EDT
Update - A small subset of Multi-factor authentication users continue to receive the following message when logging in "Wrong code entered, please try again."

If using an Authenticator application when receiving this message, enter the code from the new "Blackbaud MFA" entry. Our engineers continue working to resolve this issue as quickly as possible. Please continue to reference this page for updates. The next update will be available by 3:00 PM EDT.
Apr 23, 2024 - 12:03 EDT
Investigating - A small subset of users continue to receive errors when attempting to login with Multi-factor authentication while using an Authentication Application. Users may receive the message "Wrong code entered, please try again."

If using an Authenticator application, check to see if there are 2 entries for Blackbaud. If so, try entering the code from the second entry. Our engineers continue working to resolve this issue as quickly as possible. Please continue to reference this page for updates.
Apr 23, 2024 - 10:14 EDT
Update - A small subset of users continue to receive errors when attempting to login with Multi-factor authentication while using an Authentication Application. Users may receive the message "Wrong code entered, please try again."

If using an Authenticator application, check to see if there are 2 entries for Blackbaud. If so, try entering the code from the second entry. Our engineers continue working to resolve this issue as quickly as possible. Please continue to reference this page for updates.
Apr 23, 2024 - 10:03 EDT
Update - A small subset of users continue to receive errors when attempting to login with Multi-factor authentication while using an Authentication Application. Users may receive the message "Wrong code entered, please try again", or the page goes back to the login screen. Our engineers are working to resolve this as quickly as possible. The next update will be no later than 10:00 AM EDT on Tuesday April 23.
Apr 22, 2024 - 13:13 EDT
Monitoring - We are seeing fewer reports of this behavior and will continue to monitor this issue throughout the day. If using an Authenticator application, please ensure you only have one entry for Blackbaud and if not, please try to log in using each entry. If this issue is persisting for your users please contact support, and please continue to reference this page for updates.
Apr 22, 2024 - 10:32 EDT
Update - We have identified an issue impacting some of our customers, causing errors when attempting to log in. When entering the Multi-factor authentication code, customers are seeing the message "Wrong code entered, please try again". If using an Authenticator application, please ensure you only have one entry for Blackbaud and if not, please try to log in using each entry. Our engineers are still diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Apr 22, 2024 - 08:37 EDT
Update - We have identified an issue impacting some of our customers, causing errors when attempting to log in. When entering the Multi-factor authentication code, customers are seeing either the message "Wrong code entered, please try again", or the page goes back to the login screen. This can happen when using an Authentication App. Our engineers are still diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Apr 22, 2024 - 07:38 EDT
Update - We have identified an issue impacting some of our customers, causing errors when attempting to log in. When entering the Multi-factor authentication code, customers are seeing either the message "Wrong code entered, please try again", or the page goes back to the login screen. This can happen when using either an Authentication App or the SMS Message option. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Apr 22, 2024 - 06:45 EDT
Update - We have identified an issue impacting some of our customers, causing errors when attempting to log in. When entering the Multi-factor authentication code, customers are seeing either the message "Wrong code entered, please try again", or the page goes back to the login screen. This can happen when using either an Authentication App or the SMS Message option. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Apr 22, 2024 - 05:36 EDT
Update - We are continuing to investigate this issue.
Apr 22, 2024 - 05:21 EDT
Investigating - We diagnosed an issue that may prevent Google, Enterprise SSO, Multi-Factor Authentication, or Other users from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Apr 22, 2024 - 05:21 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Degraded Performance
Blackbaud.com Degraded Performance
signin.blackbaud.com Degraded Performance
Support Operational
Blackbaud ID Degraded Performance
Blackbaud Customer Success Operational
Blackbaud Altru® Degraded Performance
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Degraded Performance
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Degraded Performance
Accounts Payable API Operational
Financial Edge NXT Degraded Performance
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Degraded Performance
Blackbaud Fundraiser Performance Management™ Degraded Performance
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Degraded Performance
Blackbaud Grantmaking™ Degraded Performance
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Degraded Performance
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Degraded Performance
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Degraded Performance
Blackbaud Merchant Services™ Degraded Performance
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Degraded Performance
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Degraded Performance
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
Email Services Operational
Financial Edge® Degraded Performance
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Degraded Performance
ResearchPoint™ Degraded Performance
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2024

Unresolved incident: Active Issue Alert – Blackbaud ID – Multiple Products - #Request Entry-000525013.

Apr 22, 2024
Apr 21, 2024
Active Issue Alert – Blackbaud Grantmaking - 000524994
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 21, 17:51 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 21, 17:30 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 21, 17:01 EDT
Apr 20, 2024

No incidents reported.

Apr 19, 2024
Active Issue Alert – Raiser's Edge NXT - 000524829
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 19, 12:57 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 19, 12:57 EDT
Active Issue Alert – Online Express - 000524437
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 19, 08:36 EDT
Update - We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates. The next update will be 4/19/2024 at 9:00 AM EST.
Apr 18, 18:19 EDT
Update - We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates. The next update will be at 5:00 PM EST.
Apr 18, 12:14 EDT
Update - We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates. The next update will be at 12:00 PM EST.
Apr 18, 08:30 EDT
Update - We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.
Apr 18, 08:26 EDT
Update - We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.
Apr 18, 08:07 EDT
Update - We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.
Apr 18, 07:33 EDT
Update - We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.
Apr 18, 06:46 EDT
Update - We have identified an issue impacting some Online Express customers. Customer are receiving a Script Error message when looking to access the Online Express section with Raiser's Edge database view. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.
Apr 18, 06:19 EDT
Update - We are continuing to investigate this issue.
Apr 18, 05:51 EDT
Investigating - We have identified an issue impacting some Online Express customers. Customer are receiving a Script Error message when looking to access the Online Express section with Raiser's Edge database view. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.
Apr 18, 04:49 EDT
Apr 18, 2024
Apr 17, 2024
Active Issue Alert – Blackbaud Altru® - #000523699
Resolved - An issue impacting a subset of our customers should now be resolved and services should be restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 17, 13:52 EDT
Update - An issue impacting some of our customers should now be resolved and services should be restored. Our Engineers are continuing to monitor. If you have any questions about status in the future, you can always get updates at this page. Next updates will be on 4/17 at 2:00 PM ET.
Apr 17, 10:07 EDT
Monitoring - An issue impacting some of our customers should now be resolved and services should be restored. Our Engineers are continuing to monitor overnight. If you have any questions about status in the future, you can always get updates at this page. Next update 4/17 at 10:30 AM ET.
Apr 16, 18:20 EDT
Update - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint." Our engineers are still investigating the issue and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 16, 16:55 EDT
Update - While actively working on this issue, we've noted that some users began reporting timeout errors or "This page cannot be reached" on Tuesday around 2 PM EDT. We are seeing this clear for most users now so please try refreshing or logging in again. Our engineers continue diagnosing the event and working to resolve it for you. Please continue to reference this page for updates.
Apr 16, 14:45 EDT
Update - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint."
Our engineers are still investigating the issue and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update for this issue will be provided by 5:00 PM EDT.
Apr 16, 14:06 EDT
Investigating - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint."
Our engineers are continuing to investigate and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update for this issue will be provided by 2:00 PM EDT.
Apr 16, 09:56 EDT
Monitoring - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint."
Our engineers are diagnosing the event and working to resolve it for you. Please continue to reference this page for updates.
Apr 15, 20:55 EDT
Update - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint."
Our engineers are diagnosing the event and working to resolve it for you. Please continue to reference this page for updates.
Apr 15, 13:32 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 11:09 EDT
Maintenance Overage 55803 - Multiple Services Affected
Resolved - This incident has been resolved.
Apr 17, 05:14 EDT
Identified - Maintenance ID 55803 - The maintenance that was scheduled to complete on 04/17/2024 at 03:00 AM EDT has been extended to 05:00 AM EDT.

This maintenance is necessary to perform a routine maintenance task in our environment. During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions; however, you should be able to immediately log back in. Your web view access will remain uninterrupted during this maintenance.

Please refer to this page for updates on the completion or additional extensions of the maintenance.
Apr 17, 03:25 EDT
Maintenance Overage 55367 - Multiple Services Affected
Resolved - This incident has been resolved.
Apr 17, 04:01 EDT
Identified - Maintenance ID 55367 - The maintenance that was scheduled to complete on 04/17/2024 at 03:00 AM EDT has been extended to 05:00 AM EDT.

This maintenance is necessary to perform a routine maintenance task in our environment. During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions; however, you should be able to immediately log back in.

Please refer to this page for updates on the completion or additional extensions of the maintenance.
Apr 17, 03:02 EDT
Apr 16, 2024
Active Issue Alert – JustGiving® from Blackbaud® - #000520996
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 17:29 EDT
Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals and Leaderboards within the affected services. Our engineers have successfully diagnosed the issue and have mitigated impact to Fitness Totals. Our engineers will continue to work on correcting Leaderboards data. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/17/2024 1:00PM ET.
Apr 16, 11:38 EDT
Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals and Leaderboards within the affected services. Our engineers have successfully diagnosed the issue and have mitigated impact to Fitness Totals. Our engineers will continue to work on correcting Leaderboards data. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/16/2024 10:00AM ET.
Apr 12, 14:12 EDT
Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals and Leaderboards within the affected services. Our engineers have successfully diagnosed the issue and have mitigated impact to Fitness Totals. Our engineers will continue to work on correcting Leaderboards data. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/12/2024 10:00AM ET.
Apr 11, 11:24 EDT
Identified - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals and Leaderboards within the affected services. Our engineers have successfully diagnosed the issue and have mitigated impact to Fitness Totals. Our engineers will continue to work on correcting Leaderboards data. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/09/2024 10:00AM ET.
Apr 8, 14:00 EDT
Active Issue Alert – Luminate Integration - #000524076
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 16:40 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 16, 16:39 EDT
Active Issue Alert – Blackbaud Luminate Online® - #000523905
Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 10:54 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 16, 10:37 EDT
Update - We've identified an issue impacting admins who are receiving errors when requesting SMS codes. This can be corrected by updating the country code on your record. Our engineers are currently investigating. However, donation pages are up and non-admin users are still able to login.
Apr 16, 10:21 EDT
Update - We've identified an issue impacting a subset of customers causing errors when requesting SMS codes. This can be corrected by updating the country code on your record. Our engineers are currently investigating.
Apr 16, 10:19 EDT
Investigating - We've identified an issue impacting a subset of customers causing errors when requesting SMS codes. This can be corrected by updating the country code on your record. Our engineers are currently investigating.
Apr 16, 10:19 EDT
Active Issue Alert – JustGiving® from Blackbaud - 000523863
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 08:22 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 08:20 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 07:46 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 07:11 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 06:28 EDT
Apr 15, 2024
Active Issue Alert – Blackbaud Altru - 000523774
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 15, 15:34 EDT
Update - Users may receive the following error may when adding rows to batch: "Error: an error occurred while sending credit card information to the Blackbaud Payment Service." Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 15:13 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 14:57 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Active Issue Alert – Financial Edge NXT and Raiser's Edge NXT - 000523487
Resolved - This incident has been resolved.
Apr 12, 15:28 EDT
Update - We are aware of an issue where newly-invited users are not appearing when an admin is modifying user rights. Users may still access the solution upon accepting their invite. Engineers are working to resolve the issue. Please continue to reference this page for updates.
Apr 12, 13:41 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 12, 13:34 EDT
Active Issue Alert – Blackbaud eTapestry® - 000522551
Resolved - An issue impacting some of our customers causing intermittent slowness is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 12, 14:45 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness. Our engineers are continuing to investigate the root cause. Further updates will be released by 10:00 AM ET on 04/15/2024.
Apr 12, 09:37 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers have mitigated impact. Our engineers are continuing to investigate the root cause. Further updates will be released by 10:00 AM ET on 04/12/2024.
Apr 11, 14:13 EDT
Monitoring - We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers have mitigated impact. Our engineers are continuing to investigate the root cause. Further updates will be released by 10:00 AM ET on 04/11/2024.
Apr 10, 10:39 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers have mitigated impact. Our engineers will continue to investigate and review additional data. Please continue to reference this page for updates.
Apr 10, 07:39 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers are currently working to mitigate the issue. Our engineers will continue to investigate and review additional data. Please continue to reference this page for updates.
Apr 10, 07:14 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness. The fix has been implemented and we are continuing to monitor the results. At this time, the slowness has been mitigated. Please continue to reference this page for updates.
Apr 9, 14:17 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness. The fix has been implemented and we are continuing to monitor the results. At this time, the slowness has been mitigated. Further updates will be released at 10:00 AM ET on 04/10/2024.
Apr 9, 13:35 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness. A fix has been implemented and we are continuing to monitor the results. Please continue to reference this page for updates.
Apr 9, 12:03 EDT
Monitoring - We have identified an issue impacting some of our customers causing intermittent slowness. A fix has been implemented and we are monitoring the results. Please continue to reference this page for updates.
Apr 9, 11:32 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Apr 9, 11:25 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 9, 11:17 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 9, 09:28 EDT
Active Issue Alert – JustGiving - 000523259
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 12, 14:14 EDT
Monitoring - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 11, 19:03 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 17:02 EDT
Active Issue Alert – Blackbaud Analytics - 000523378
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 12, 12:12 EDT
Update - We have identified an issue impacting some of our customers causing Affluence Insight not being appended to records in ResearchPoint. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 12, 11:57 EDT
Update - We have identified an issue impacting some of our customers causing Affluence Insight not being appended to records in ResearchPoint. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 12, 11:17 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 12, 10:46 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 12, 10:13 EDT
Active Issue Alert – Blackbaud Grantmaking™ - #000523328
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 12, 09:32 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 12, 07:07 EDT
Apr 11, 2024
Active Issue Alert – BBPS Provisioning - 000523313
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 11, 21:54 EDT
Update - We are continuing to investigate this issue.
Apr 11, 21:33 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 21:24 EDT
Active Issue Alert – Blackbaud Merchant Services - 000523094
Resolved - This incident has been resolved.
Apr 11, 19:18 EDT
Update - Our engineers have identified a vendor issue that is causing intermittent CVV/CVC errors when attempting to process transactions. Subsequent attempts to transact are successful and donors should retry.
Apr 11, 13:08 EDT
Update - Our engineers have identified a vendor issue that is causing intermittent CVV/CVC errors when attempting to process transactions. Subsequent attempts to transact are successful and donors should retry.
Apr 11, 10:36 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 11, 10:31 EDT
Active Issue Alert – JustGiving® from Blackbaud® - 000523065
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 11, 13:39 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Apr 11, 09:22 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 08:31 EDT
Active Issue Alert – Justgiving - Request Entry-000523052
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 11, 07:57 EDT
Identified - We have identified an issue impacting a subset of JustGiving customers. This is affecting new charities wishing to sign up for fundraising. An ‘Ouch!Something went wrong’ error message is received. There is also some restricted access to other areas of the JustGiving site, Terms and Conditions, Privacy Policy etc where the error message is also received. This is not affecting making donations to existing sites or pages. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Apr 11, 06:17 EDT
Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 06:01 EDT
Apr 10, 2024
Active Issue Alert – Financial Edge NXT - 000522887
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 10, 11:45 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 10, 11:18 EDT
Apr 9, 2024
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