Blackbaud Status

Jun 10, 2025

No incidents reported today.

Jun 9, 2025

Active Issue Alert – GrantMaking - 000612459

Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 9, 13:45 EDT

Update - We are experiencing a delay in processing of applications from the Application & Grantee Portal for our US customers. Our teams are working to resolve as quickly as possible. Please continue to reference this page for updates.
Jun 9, 12:55 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 9, 12:55 EDT

Active Issue Alert – Blackbaud Luminate Online® - #000612455

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 9, 12:52 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 9, 12:42 EDT

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

Active Issue Alert – JustGiving® from Blackbaud - 000610733

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 6, 12:27 EDT

Update - We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Friday, 06/06/2025 by 5PM EST.
Jun 4, 10:01 EDT

Update - We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Wednesday, 06/04/2025 by 9AM EST.
Jun 3, 21:14 EDT

Update - We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Tuesday, 06/03/2025 by 1PM EST.
Jun 3, 09:37 EDT

Update - We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Tuesday, 06/03/2025 by 9AM UTC.
Jun 2, 09:24 EDT

Update - We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers have identified the issue and are working with partners to resolve. Please continue to reference this page for updates. Next update will be Monday 6/2/2025.
May 31, 13:25 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 31, 13:12 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 31, 12:27 EDT

Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 31, 12:03 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 31, 11:29 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 31, 10:50 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 31, 10:26 EDT

Active Issue Alert – Financial Edge NXT - 000612144

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 6, 11:55 EDT

Update - We have identified an issue impacting some of our customers where No match is found when searching for Projects by Project ID. Please search by Project Descriptions in the interim. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 6, 11:47 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 6, 11:38 EDT

Jun 5, 2025

No incidents reported.

Jun 4, 2025

Active Issue Alert – Luminate Online - 000611446

Resolved - This incident has been resolved.
Jun 4, 11:49 EDT

Update - We have identified an issue impacting a small subset of customers resulting in an error message for some donors. Donations were processed successfully but failed to record the data in LO, resulting in an error. The issue has been resolved and data is is being recorded correctly. Our engineers are working to remediate the impacted transactions into LO. Please continue to reference this page for updates.
Jun 4, 11:14 EDT

Update - We have identified an issue impacting a subset of customers resulting in an error message for some donors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 4, 10:47 EDT

Update - We are continuing to investigate this issue.
Jun 4, 10:34 EDT

Update - We have identified an issue impacting a subset of customers resulting in an error message for some donors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 4, 10:21 EDT

Investigating - We have identified an issue impacting a subset of customers resulting in an error message for some donors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 4, 10:16 EDT

Jun 3, 2025

Active Issue Alert – Blackbaud Learning Management System - 000611066

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 3, 09:44 EDT

Investigating - Teachers are currently unable to view assignment submissions from the Gradebook. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

Until resolved, assignment submissions can be alternately accessed from the Assignment Center:
1. Go to Faculty > My Day > Assignment Center
2. Click the name of the needed assignment
3. Click the file name of the student submission
Jun 3, 09:30 EDT

Jun 2, 2025

Active Issue Alert – ResearchPoint & WealthPoint - 000610975

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 2, 17:54 EDT

Update - A subset of customers may find that incorrect or incomplete results are returned when performing WealthPoint scans. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 2, 17:02 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 2, 17:00 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 2, 16:42 EDT

Jun 1, 2025

No incidents reported.

May 31, 2025

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

Active Issue Alert – Blackbaud Education Management Solutions - #000609871

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 28, 11:58 EDT

Update - We have identified an issue impacting a subset of customers where Pushpage and Notifications sends may be delayed. Our engineers are investigating the issue in order to resolve it as quickly as possible. Please continue to reference this page for updates.
May 28, 11:27 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 28, 11:07 EDT

May 27, 2025

No incidents reported.

All Systems Operational

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