Active Issue Alert – Financial Edge, Raiser's Edge - Request Entry-000322756
Monitoring - We have identified the root cause of the delay in the initial loading of the app and are working on the fix. In the meantime, when you attempt to login to your app you may notice a delay where the splash screen disappears. Please wait 3-5 seconds after the splash screen disappears and you should be able to login as normal. Once loaded the app is functioning as normal. Please continue to reference this page for updates. Next scheduled update will be on 01/25/2022 at 1:30 PM EST.
Jan 24, 15:47 EST

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Altru Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Smart Aid Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Fundraiser Performance Management Operational
Blackbaud Fundraiser Performance Management (FPM) Operational
FPM Data Integration Operational
Blackbaud Giving Search Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Guided Fundraising Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Degraded Performance
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Raiser's Edge Degraded Performance
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
List API (Beta) Operational
Email Marketing Operational
ResearchPoint Operational
Grateful Patient Solution Operational
WealthPoint Operational
YourCause Operational
CSRconnect Operational
GrantsConnect Operational
NPOconnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 24, 2022
Active Issue Alert – Financial Edge, Raiser's Edge - Request Entry-000322756
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 24, 14:14 EST
Update - We are seeing a delay in the initial loading of the app, once loaded the app is functional like normal. Please allow for this delay before reloading the app. Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 24, 13:53 EST
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jan 24, 13:24 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 24, 12:49 EST
Active Issue Alert – Blackbaud Outcomes - #000322744
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 24, 14:10 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 24, 12:30 EST
Active Issue Alert – Blackbaud Fundraiser Performance Management (FPM) - #000322689
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 24, 11:40 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 24, 11:34 EST
Active Issue Alert – Raiser's Edge, Financial Edge - #000322595
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 24, 09:42 EST
Update - We are continuing to investigate this issue.
Jan 24, 09:17 EST
Update - We are continuing to investigate this issue.
Jan 24, 09:13 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 24, 09:05 EST
Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022
Active Issue Alert – ResearchPoint - #000321878
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 20, 22:30 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 20, 14:04 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 20, 13:25 EST
Active Issue Alert – YourCause - #000321919
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 20, 15:58 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 20, 15:06 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 20, 14:47 EST
Jan 19, 2022

No incidents reported.

Jan 18, 2022
Active Issue Alert – Blackbaud Learning Management - 000320868
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 18, 15:11 EST
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates. The next update will be at 4:00 PM EST.
Jan 18, 13:08 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 18, 11:22 EST
Active Issue Alert – Blackbaud Tuition Management - #000320906
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 18, 12:16 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 18, 12:12 EST
Jan 17, 2022
Active Issue Alert – Grantmaking - 000320686
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 17, 06:25 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 17, 03:59 EST
Jan 16, 2022

No incidents reported.

Jan 15, 2022
Active Issue Alert – Raisers Edge - #000320662
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 15, 22:13 EST
Update - We are continuing to work on a fix for this issue.
Jan 15, 22:13 EST
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jan 15, 21:22 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 15, 21:08 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 15, 20:39 EST
Jan 14, 2022
Active Issue Alert – signin.blackbaud.com (BBID), Altru, Financial Edge NXT, eTap, BB NetCommunity, BB Church Management, BB Employee Giving, BB.com, BB Guided Fundraising, ResearchPoint, Raiser's Edge NXT - 000320322
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 22:02 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 17:35 EST
Update - We identified an issue that may prevent you from signing in with your Blackbaud ID if you use SMS as a multifactor authentication option. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates. The next update will be 6:00 PM EST.
Jan 14, 13:55 EST
Update - We identified an issue that may prevent you from signing in with your Blackbaud ID if you use SMS as a multifactor authentication option. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates. The next update will be 2:00 PM EST or as soon as we have more information available.
Jan 14, 10:59 EST
Update - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates. The next update will be 2:00 PM EST.
Jan 14, 10:41 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 14, 10:17 EST
Active Issue Alert – Online Express - #000320520
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 17:07 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 14, 16:04 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 14, 15:35 EST
Active Issue Alert – Financial Edge NXT - #000319538
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 14:59 EST
Update - We are continuing to monitor for any further issues. The next update will be at 3:00 PM EST.
Jan 14, 10:58 EST
Update - We are continuing to monitor for any further issues. The next update will be at 9:00 AM EST on 01/14/2022.
Jan 13, 14:43 EST
Update - We are continuing to monitor for any further issues. The next update will be at 3:00 PM EST.
Jan 13, 09:54 EST
Monitoring - A fix has been implemented and engineers are monitoring the results. Next Updated will be at 9:00 AM ET 1/13/2022
Jan 12, 15:39 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 12, 13:47 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 12, 13:16 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 12, 12:42 EST
Jan 13, 2022
Active Issue Alert – Raiser's' Edge - 000320057
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 13, 16:09 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 13, 15:04 EST
Jan 12, 2022
Active Issue Alert – Raiser's Edge NXT and Blackbaud Church Management - 000319539
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 12, 13:01 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 12, 12:43 EST
Maintenance Overage 21120905503078- Blackbaud Netcommunity
Resolved - This incident has been resolved.
Jan 12, 03:59 EST
Update - We are continuing to work on a fix for this issue.
Jan 12, 03:59 EST
Identified - Maintenance ID 21120905503078- The maintenance that was scheduled to complete on1/12/2022 at 3:00 AM has been extended to 5:00 AM.

Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jan 12, 02:59 EST
Jan 11, 2022
Active Issue Alert – Blackbaud Grantmaking - 000319227
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 11, 16:52 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 11, 16:26 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 11, 16:12 EST
Active Issue Alert – CSRconnect- #Request Entry-000319100
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 11, 14:06 EST
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jan 11, 13:48 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 11, 13:00 EST
Active Issue Alert – Core Functionality - #000318997
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 11, 10:54 EST
Identified - We have identified an issue impacting some of our customers causing errors when attempting to access Dashboards and Dashboard Builder within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates
Jan 11, 10:14 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to access Dashboards and Dashboard Builder within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates
Jan 11, 09:59 EST
Active Issue Alert – Financial Edge NXT and Raiser's Edge NXT - 000318954
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 11, 07:15 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 11, 06:41 EST
Jan 10, 2022
Active Issue Alert – Financial Edge NXT - 000318818
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 10, 16:29 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 10, 16:28 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 10, 15:57 EST
Active Issue Alert – Blackbaud CRM, Blackbaud Fundraiser Performance Management - #000318570
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 10, 10:50 EST
Update - We are continuing to investigate this issue.
Jan 10, 10:45 EST
Update - We are continuing to investigate this issue.
Jan 10, 10:32 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 10, 10:31 EST
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