All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal™ Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ Operational
Blackbaud Website Package Operational
Blackbaud Direct Marketing™ Operational
donorCentrics® Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® Blackbaud Verified Network Operational
YourCause® Impact Edge Operational
DonorCentral® NXT Operational
Online Giving Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 3, 2026

No incidents reported today.

Jun 2, 2026
Active Issue Alert –Blackbaud CRM - 000676293
Resolved - This incident has been resolved.
Jun 2, 17:29 EDT
Update - A subset of our on premise BBCRM customers may experience an issue connecting to "search external prospecting database" portion of the Wealthpoint service.  Our engineers are continuing to work on a resolution to this problem.  Next update will be 6/2/2026.  If you are seeing an issue with Wealthpoint screenings or "find external properties and businesses" please follow the steps in article: KB: 208069
Jun 1, 10:17 EDT
Update - A subset of our on premise BBCRM customers may experience an issue connecting to "search external prospecting database" portion of the Wealthpoint service.  Our engineers are currently working on a resolution to this problem.  Next update will be 6/1/2026.  If you are seeing an issue with Wealthpoint screenings or "find external properties and businesses" please follow the steps in article: KB: 208069
May 29, 13:39 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 29, 12:02 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 29, 11:33 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
May 29, 11:00 EDT
Update - We are continuing to investigate this issue.
May 29, 10:44 EDT
Update - We are continuing to investigate this issue.
May 29, 10:39 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 29, 10:33 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 29, 10:03 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 29, 09:29 EDT
Jun 1, 2026
Active Issue Alert – Blackbaud Education Management Solutions - #000676618
Resolved - An issue impacting some of our customers causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 1, 19:05 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update by 5pm ET.
Jun 1, 14:05 EDT
Investigating - We have identified an issue impacting some customers that is causing uploads including photos, videos, grade calculations, and notifications to become stuck in a ‘Currently Processing’ state. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 1, 12:55 EDT
Active Issue Alert – RE NXT - 000676526
Resolved - This incident has been resolved.
Jun 1, 13:47 EDT
Investigating - We are continuing to investigate this issue.
Jun 1, 13:47 EDT
Monitoring - Fix has implemented and are currently verifying that this issue is resolved. Incident is being placed in monitoring status.
Jun 1, 11:53 EDT
Update - Fix has implemented and are currently verifying that this issue is resolved. Incident is being placed in monitoring status.
Jun 1, 11:46 EDT
Investigating - Users unable to upload and access attachments. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 1, 08:45 EDT
Active Issue Alert – Blackbaud Financial Aid Management™ - #000676572
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 1, 11:39 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 1, 11:24 EDT
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
May 28, 2026
Active Issue Alert – Blackbaud Financial Edge NXT® - Financial Edge NXT - 000676082
Resolved - This incident has been resolved.
May 28, 15:09 EDT
Update - Our engineers have identified the issue and are working on a fix, which we expect may take up to 2 hours to deploy.  Please continue to reference this page for updates.
May 28, 11:19 EDT
Update - A subset of customers is receiving Expense management notifications emails that are not valid
May 28, 10:13 EDT
Investigating - FE NXT expense management emails are being sent to the incorrect users. We have identified an issue impacting some of our customers Causing confusion and frustration for the customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 28, 10:08 EDT
Active Issue Alert – Blackbaud Raiser's Edge NXT® - #000676098
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 28, 11:56 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
May 28, 11:05 EDT
Investigating - We have identified an issue impacting some of our customers causing users to receive an error when attempting to approve web view batches: "Can't approve batch". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 28, 10:55 EDT
May 27, 2026
Active Issue Alert – Raiser's Edge NXT® - #000675899
Resolved - This incident has been resolved.
May 27, 16:31 EDT
Investigating - We have identified an issue impacting some customers, resulting in slow performance and intermittent errors when using AI Chat, including the Strategy Assistant and Action Plan generation within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 27, 13:10 EDT
Active Issue Alert – Blackbaud Education Management Solutions - #000675802
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 27, 09:50 EDT
Update - We have identified an issue impacting some of our customers causing 403 Forbidden errors when attempting to log in to the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 27, 08:46 EDT
Investigating - We have identified an issue impacting some of our customers causing 403 Forbidden errors when attempting to log in to the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 27, 08:41 EDT
May 26, 2026

No incidents reported.

May 25, 2026
Active Issue Alert – BB Internet Solutions - #000675594
Resolved - 05/25/2026 – 10:34 PM EST – The team confirmed that email flow has been restored and is functioning as expected.
May 25, 22:57 EDT
Identified - The Email Services team has identified the issue and is making the necessary adjustments to restore service.
May 25, 22:38 EDT
Update - The Email Services team is currently analyzing logs.
May 25, 22:28 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 25, 22:12 EDT
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Active Issue Alert – JustGiving- 000675330
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 22, 11:23 EDT
Update - We are continuing to investigate this issue.
May 22, 10:34 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 22, 07:18 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 22, 06:48 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 22, 06:15 EDT
May 21, 2026
Active Issue Alert – Raiser's Edge NXT®, Financial Edge NXT® - #000675134
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 21, 11:12 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 21, 10:31 EDT
May 20, 2026
Active Issue Alert – Raiser's Edge NXT - 000674924
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 20, 12:12 EDT
Identified - We will be performing a planned failover of our systems as part of ongoing stability and resilience improvements.
During this window, some users may experience brief interruptions or degraded performance.
We expect full service to resume normally once the activity is complete.
May 20, 11:52 EDT
Investigating - We will be performing a planned failover of our systems as part of ongoing stability and resilience improvements.
During this window, some users may experience brief interruptions or degraded performance.
We expect full service to resume normally once the activity is complete.
May 20, 11:52 EDT
Active Issue Alert – JustGiving® from Blackbaud® - #000674859
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 20, 10:17 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when creating events within JustGiving. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 20, 09:33 EDT
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