Blackbaud Status

Jan 17, 2026

Active Issue Alert – Education Management - 000654491

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 17, 10:43 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 17, 10:43 EST

Jan 16, 2026

Active Issue Alert – JustGiving - 000654311

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 16, 08:02 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 16, 07:33 EST

Jan 15, 2026

Active Issue Alert – Blackbaud ID – Multiple Products - #000654002

Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Jan 15, 09:20 EST

Monitoring - We have confirmed the delays experienced by a subset of Verizon customers are related to an active incident reported by our SMS vendor. We are monitoring progress of the issue and will provide updates here as they become available.
Jan 14, 14:48 EST

Update - We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.
Jan 14, 13:27 EST

Investigating - We are aware Verizon customers are experiencing delays in receiving SMS messages for multi-factor authentication. If you are experiencing this issue and have your recovery code you can follow the steps in this KB to gain access: https://kb.blackbaud.com/knowledgebase/articles/Article/199505 - Please continue to reference this page for updates.
Jan 14, 13:26 EST

Jan 14, 2026

Active Issue Alert – Blackbaud Raiser's Edge NXT® - #000653945

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 11:17 EST

Investigating - We are investigating reports of users that are unable to see submitted gifts which need to be matched to constituents in the Online Data Review module. Our engineers are diagnosing the cause so that we can resolve this for you as quickly as possible. Please continue to reference this page for updates.
Jan 14, 10:09 EST

Resolved Issue Alert –Blackbaud CRM,Raiser's Edge NXT, Financial Edge NXT - 000653951

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 11:11 EST

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

Active Issue Alert – Raiser's Edge NXT and Financial Edge NXT- 000653216

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 9, 11:20 EST

Monitoring - We are seeing successful logins to database view following a configuration change made by our engineering teams. We continue monitoring system performance to ensure the solutions remain accessible as user activity ramps back up. Please continue to reference this page for updates.
Jan 9, 11:11 EST

Update - We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.

Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."

We continue working to resolve this issue. Please continue to reference this page for updates
Jan 9, 09:27 EST

Update - We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.

Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."

We continue working to resolve this issue. Please continue to reference this page for updates
Jan 9, 07:31 EST

Update - We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.

Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."

We continue working to resolve this issue. Please continue to reference this page for updates
Jan 9, 07:01 EST

Update - We are continuing to investigate this issue.
Jan 9, 07:00 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 9, 06:59 EST

Jan 8, 2026

No incidents reported.

Jan 7, 2026

Active Issue Alert – Blackbaud Financial Edge NXT®, Blackbaud Raiser's Edge NXT®- #000652851

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 7, 14:09 EST

Monitoring - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jan 7, 13:13 EST

Update - We have identified an issue impacting some of our customers causing notifications to keep reappearing after clicking closing. Users may also see that tiles, filters, and user settings are not being retained on list pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 7, 12:48 EST

Investigating - We have identified an issue impacting some of our customers causing notifications to keep reappearing after clicking closing. Users may also see that tiles, filters, and user settings are not being retained on list pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 7, 12:35 EST

Active Issue Alert – Blackbaud Financial Aid Management - 000652582

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 7, 08:58 EST

Monitoring - A subset of users are receiving notifications today of Financial Aid applications that were previously submitted. These notifications are normally delivered at the time of submission, but were delayed in processing for some applications and unintentionally sent with today's date. Users with completed applications can disregard these notifications and do not need to provide additional files if prompted.
Jan 6, 10:06 EST

Update - A subset of users are receiving notifications today of Financial Aid applications that were previously submitted. These notifications are normally delivered at the time of submission, but were delayed in processing for some applications and unintentionally sent with today's date. Users with completed applications can disregard these notifications and do not need to provide additional files if prompted.
Jan 6, 10:00 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 6, 09:34 EST

Jan 6, 2026

Jan 5, 2026

Active Issue Alert – Raiser's Edge NXT - 000652386

Resolved - Issue has been resolved
Jan 5, 05:44 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 4, 18:08 EST

Jan 4, 2026

Jan 3, 2026

No incidents reported.

All Systems Operational

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