Blackbaud Status

Jun 17, 2026

Active Issue Alert – Luminate Online - 000678801

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 17, 09:58 EDT

Monitoring - Our engineers have deployed the patch to production environments this afternoon to resolve this issue. We will continue to monitor.

The next update will be provided at 10:00 AM EDT on Wednesday, June 17. Please continue to reference this page for updates.
Jun 16, 16:13 EDT

Update - Our engineers have finished testing the new patch to address recent issues impacting registration and personal page updates for a subset of participants. We will deploy the patch to production environments today. There will be no downtime.

The next update will be provided at 4:00 PM EDT on Tuesday, June 16 at the latest. Please continue to reference this page for updates.
Jun 16, 09:56 EDT

Update - Our engineers have developed a patch to address recent issues impacting registration and personal page updates for a subset of participants. We are completing final testing in staging environments and targeting early this week for deployment.
The next update will be provided at 10:00 AM EDT on Tuesday, June 16. Please continue to reference this page for updates.
Jun 15, 16:28 EDT

Update - Our engineers are continuing to develop a patch to address recent issues impacting registration and personal page updates for a subset of participants.

The next update will be provided at 4:00 PM EDT on Monday, June 15. Please continue to reference this page for updates.
Jun 15, 10:23 EDT

Identified - Our engineers deployed a fix this afternoon to resolve the issue impacting TeamRaiser personal page updates. While most updates are now functioning as expected, a subset may still experience issues. We’ve identified the root cause of these remaining cases and are actively working on an additional patch. Default personal page content should continue to update successfully.
The next update will be provided at 10:00 AM EDT on Monday, June 15. Please continue to reference this page for updates.
Jun 12, 16:20 EDT

Update - Our engineers are implementing a change to mitigate this issue. We expect the update to be live later this afternoon. Please continue to check this page for the latest information.
Jun 12, 14:02 EDT

Update - We have identified an issue that is preventing personal page updates for a subset of participants. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 12, 13:53 EDT

Update - We have identified an issue that is preventing personal page updates for a subset of participants. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 12, 13:06 EDT

Investigating - We have identified an issue that is preventing personal page updates for a subset of participants. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 12, 12:41 EDT

Jun 16, 2026

Jun 15, 2026

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

Jun 11, 2026

Active Issue Alert – Raiser's Edge ® - #000678502

Resolved - This incident has been resolved.
Jun 11, 16:11 EDT

Update - We have identified an issue impacting Raiser's Edge 7 Address Finder service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 11, 14:05 EDT

Update - We have identified an issue impacting Raiser's Edge 7 Address Finder service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 11, 13:07 EDT

Identified - We have identified an issue impacting Raiser's Edge 7 Address Finder service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 11, 10:47 EDT

Investigating - We have identified an issue impacting Raiser's Edge 7 Address Finder service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 11, 09:46 EDT

Active Issue Alert – Email Services - #000678542

Resolved - This incident has been resolved.
Jun 11, 16:08 EDT

Monitoring - Our engineers have identified the root cause and deployed a fix. Please note that some email statuses may take time to update as we work through the backlog. We are working to fully restore service as quickly as possible. Please continue to monitor this page for updates.
Jun 11, 12:47 EDT

Update - We are investigating reports of intermittent issues with Emails getting stuck in "Accepted" status, delays in updating Email Job Status info for sent Emails, and/or input string errors that may occur for business processes or global changes involved with retrieving job status. At this time the jobs appear to send, and it is only the status update back that is not occurring. You do not need to re-send jobs encountering these issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 11, 11:53 EDT

Update - We are investigating reports of intermittent issues with Emails getting stuck in "Accepted" status, delays in updating Email Job Status info for sent Emails, and/or input string errors that may occur for business processes or global changes involved with retrieving job status. At this time the jobs appear to send, and it is only the status update back that is not occurring. You do not need to re-send jobs encountering these issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 11, 11:26 EDT

Identified - We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 11, 11:11 EDT

Jun 10, 2026

No incidents reported.

Jun 9, 2026

Active Issue Alert – Blackbaud Tuition Management - #000678082

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 9, 14:11 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 9, 13:50 EDT

Active Issue Alert – BBCRM - 000678015

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 9, 11:25 EDT

Investigating - We have identified an issue impacting some of our customers experiencing 401 errors. Causing customers to be denied access. Please continue to reference this page for updates.
Jun 9, 10:28 EDT

Active Issue Alert – Blackbaud Grantmaking™ - #000677979

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 9, 10:50 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 9, 10:33 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 9, 09:18 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 9, 08:33 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 9, 07:49 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 9, 07:18 EDT

Jun 8, 2026

Active Issue Alert – Multiple Products - 000677815

Resolved - We have resolved an issue processing payments from Blackbaud applications. This may have resulted in errors or very slow response when payment processing for credit cards.
Jun 8, 12:00 EDT

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

Active Issue Alert – Blackbaud Education Management - 000677527

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 5, 07:55 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 5, 07:35 EDT

Active Issue Alert – Raiser's Edge NXT - 000677520

Resolved - This incident has been resolved.
Jun 5, 02:31 EDT

Update - We are continuing to work on a fix for this issue.
Jun 5, 00:28 EDT

Identified - The issue has been identified and a fix is being implemented.
Jun 5, 00:21 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 4, 21:26 EDT

Jun 4, 2026

Jun 3, 2026

No incidents reported.

All Systems Operational

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