Partially Degraded Service

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Degraded Performance
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
DonorCentrics Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 12, 2025

No incidents reported today.

Jul 11, 2025
Active Issue Alert – ResearchPoint - 000619660
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 11, 12:33 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 11, 12:09 EDT
Active Issue Alert – Blackbaud Net Community - 000619640
Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 11, 12:29 EDT
Identified - We are investigating an issue impacting a subset of Blackbaud NetCommunity customers. Users may experience server errors related to missing server files or blank white page. Our engineers are diagnosing the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 11, 11:43 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 11, 11:24 EDT
Jul 10, 2025
Active Issue Alert – Financial Edge NXT - #000619281
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 14:04 EDT
Identified - We have identified an issue impacting a subset of customers when attempting to generate the pre-payment report during payment processing. Our engineers are working on a fix to resolve this issue as quickly as possible.

Workaround: Users are able to generate the pre-payment report in database view. More information can be found in https://kb.blackbaud.com/knowledgebase/articles/Article/206489

Please continue to reference this page for updates.
Jul 10, 11:45 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 10:49 EDT
Active Issue Alert – DonorCentrics - 000619349
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 14:02 EDT
Monitoring - A fix has been implemented and we are monitoring the results. The next update is at 2:00 PM ET.
Jul 10, 13:16 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 10, 12:42 EDT
Active Issue Alert – BB Tuition Management (formally Smart Tuition) - Request Entry-000619378
Resolved - This incident has been resolved.
Jul 10, 14:02 EDT
Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 13:34 EDT
Active Issue Alert – Blackbaud Altru - 000619217
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 09:46 EDT
Update - We are aware of an issue where users may encounter the error: "An unknown error has occurred" when navigating the application, or pages within Altru may refresh or reload. Engineers are investigating to resolve it as quickly as possible. Please reference this page for further updates.
Jul 10, 09:29 EDT
Investigating - We are aware of an issue where users may encounter the error: "An unknown error has occurred" when navigating the application, or pages within Altru may refresh or reload. Engineers are investigating to resolve it as quickly as possible. Please reference this page for further updates.
Jul 10, 09:16 EDT
Jul 9, 2025
Active Issue Alert – NetCommunity - 000619075
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 9, 19:32 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 9, 17:00 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 9, 15:59 EDT
Active Issue Alert – Online Giving - 000618921
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 9, 19:15 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. The next update will be provided at 8:00 PM ET
Jul 9, 17:00 EDT
Update - Engineers have diagnosed issues related to editing Online Giving donation forms tagged with an icon of Test Mode in their Donation Form list. We anticipate resolving these issues by the end of business today, July 9. Please check this page for further updates. In the interim, Organizations with a Merchant Account set to Live can create new donation forms. Next update at 5:00 PM ET.
Jul 9, 13:15 EDT
Update - Engineers have diagnosed issues related to editing Online Giving donation forms tagged with an icon of Test Mode in their Donation Form list. We anticipate resolving these issues by the end of business today, July 9. Please check this page for further updates. In the interim, Organizations with a Merchant Account set to Live can create new donation forms.
Jul 9, 12:37 EDT
Update - We are aware of issues impacting a subset of customers where a donation form may not load, or users may be unable to edit existing forms. Engineers are diagnosing the issue to resolve it as quickly as possible. Please check this page for further updates.
Jul 9, 12:12 EDT
Update - We have identified an issue impacting a subset of our customers for Online Giving. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 9, 11:39 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 9, 11:01 EDT
Active Issue Alert – FENXT - 000618877
Resolved - This incident has been resolved.
Jul 9, 14:59 EDT
Monitoring - Our engineers have released a fix for this issue and will continue to monitor. Please continue to reference this page for updates.
Jul 9, 14:28 EDT
Update - Engineers are continuing to investigate an issue where users may not be able to add projects distributions to records in Financial Edge NXT. Please reference this page for updates.
Jul 9, 14:06 EDT
Update - Engineers are continuing to investigate an issue where users may not be able to add projects distributions to records in Financial Edge NXT. Please reference this page for updates.
Jul 9, 13:32 EDT
Update - Engineers are continuing to investigate an issue where users may not be able to add projects distributions to records in Financial Edge NXT. Please reference this page for updates.
Jul 9, 13:04 EDT
Update - Engineers are continuing to investigate an issue where users may not be able to add projects distributions to records in Financial Edge NXT. Please reference this page for updates.
Jul 9, 10:27 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 9, 10:27 EDT
Update - We are aware of an issue where users may not be able to add projects distributions to records in Financial Edge NXT. Engineers are actively investigating the issue. Please reference this page for updates.
Jul 9, 09:31 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 9, 09:22 EDT
Grateful Patient Service - 000618897
Resolved - This incident has been resolved.
Jul 9, 10:47 EDT
Investigating - We are currently investigating an issue preventing Grateful Patient Service files from being retrieved for processing.
Jul 9, 10:21 EDT
Active Issue Alert – Blackbaud Altru® - #000618876
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 9, 09:32 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 9, 09:22 EDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Active Issue Alert – Guided Fundraising - 000617734
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 2, 17:12 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 2, 16:46 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 2, 16:05 EDT
Jul 1, 2025

No incidents reported.

Jun 30, 2025
Active Issue Alert – Blackbaud Luminate Online® - #000616945
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 30, 17:27 EDT
Monitoring - Our engineers have restored service, and no further errors have been observed. We will continue monitoring this afternoon. Please continue to reference this page for updates. Next update at 5:00PM EST.
Jun 30, 14:35 EDT
Investigating - We have identified an issue causing intermittent errors resulting in email deliveries or statistics being delayed. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 30, 10:58 EDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage