All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud University (learn.blackbaud.com) Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal™ Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Development Agent Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ Operational
Blackbaud Website Package Operational
Blackbaud Direct Marketing™ Operational
donorCentrics® Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® Blackbaud Verified Network Operational
YourCause® Impact Edge Operational
DonorCentral® NXT Operational
Online Giving Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 26, 2026

No incidents reported today.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Active Issue Alert – YourCause/GrantsConnect -#000689724
Resolved - This incident has been resolved.
Aug 24, 16:02 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 24, 15:32 EDT

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Active Issue Alert – Raiser's Edge NXT - #000689276
Resolved - This incident has been resolved.
Aug 21, 10:55 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. The next update will be on August 21 at 10:00 AM ET.
Aug 20, 21:25 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at tomorrow 10 AM ET.
Aug 20, 21:03 EDT
Identified - We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 9pm ET
Aug 20, 17:49 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 20, 15:01 EDT

Aug 20, 2026

Active Issue Alert – Blackbaud Tuition Management - 000689284
Resolved - This incident has been resolved.
Aug 20, 16:04 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 20, 15:24 EDT
Active Issue Alert – Raiser's Edge NXT - 000689173
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 20, 12:13 EDT
Identified - We have identified an issue impacting some of our customers that causes errors when using AI Chat. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 20, 11:48 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 20, 11:37 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 20, 11:01 EDT
Active Issue Alert – SKY API - #000689175
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 20, 11:23 EDT
Investigating - Developers are unable to use the SKY API Developer Portal's API and Endpoint References pages to explore Operations or us the SKY API Console to try out operations. The APIs are not impacted--only the documentation is impacted.
Our engineers are actively investigating the issue and working to restore full functionality as quickly as possible. Please continue to check this page for updates.
Aug 20, 11:15 EDT

Aug 19, 2026

No incidents reported.

Aug 18, 2026

Active Issue Alert – Blackbaud Altru - #000688687
Resolved - This incident has been resolved.
Aug 18, 19:57 EDT
Investigating - An issue has been identified that may cause intermittent, brief network connectivity disruptions for US customers using Altru and CRM. Our team is actively working to implement a resolution and restore full-service stability
Aug 18, 19:37 EDT

Aug 17, 2026

Active Issue Alert – Blackbaud Luminate Online® - #000688489
Resolved - This issue has been resolved and autoresponders have been enabled again. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 17, 16:07 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. To mitigate the issue, we have temporarily disabled autoresponders for those environments. Please continue to reference this page for updates.
Aug 17, 12:47 EDT
Investigating - Our engineers have identified an issue impacting autoresponder emails sending from LOT/DEV environments. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 17, 11:54 EDT

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

Active Issue Alert – Blackbaud Education Management - #000688405
Resolved - This incident has been resolved.
Aug 14, 21:07 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 14, 20:10 EDT

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Active Issue Alert – Email Services, Altru, Blackbaud CRM, Financial Edge NXT, Raiser's Edge NXT, Luminate Online, Blackbaud Internet Solutions, Online Express - #000687825
Resolved - This incident has been resolved.
Aug 12, 19:48 EDT
Monitoring - The intermittent DKIM signing issues with email services has been resolved. Due to caching there may be some residual data that will purge over the next couple hours. Next update will be at 7PM EST
Aug 12, 16:50 EDT
Identified - We are aware that some customers are experiencing intermittent DKIM signing issues with email services. Engineers have diagnosed the event and are working to deploy a fix as quickly as possible. Please continue to reference this page, next update will be at 4 PM ET.
Aug 12, 11:56 EDT
Active Issue Alert – Sky UX – Multiple Products - #000687879
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 12, 14:26 EDT
Investigating - We have identified an issue that may cause some users to experience intermittent failures when loading navigation elements or accessing applications within the solutions listed below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Aug 12, 14:15 EDT
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