Active Issue Alert – Blackbaud Fundraiser Performance Management - 000634324
Update - Users should no longer experience errors when editing or adding items in the Activity Center. Efforts to refresh all data are ongoing and expected to complete some time tomorrow, 9-19-2025. Please continue to reference this page for updates. Our next planned update will occur after the refresh is complete.
Sep 18, 2025 - 11:23 EDT
Identified - We continue working to refresh the data and restore full functionality to Activity Center. Please continue to reference this page for updates, the next of which will be posted at or before 12 PM EDT on 9-18-25.
Sep 17, 2025 - 16:53 EDT
Update - User logins and system performance have returned to normal, though users may find that data is currently out of date. We are working to update the data. We are also investigating errors received when editing or adding items in the Activity Center. Please continue to reference this page for updates, which will be updated at or before 5 PM EDT on 9-17-2025.
Sep 17, 2025 - 12:03 EDT
Update - Users may currently receive the error "502 Bad Gateway" when navigating to the login or other pages. Repair efforts are ongoing and expected to continue overnight. Please continue to reference this page for updates, which will be updated at or before 12 PM EDT on 9-17-2025.
Sep 16, 2025 - 17:32 EDT
Update - Users may currently receive the error "502 Bad Gateway" when navigating to the login or other pages. We are taking additional actions to mitigate this error while continuing repair efforts on system latency. Please continue to reference this page for updates.
Sep 16, 2025 - 15:59 EDT
Update - We are aware that some users are experiencing login errors, and/or may experience slowness or latency navigating the solution. We have identified the cause of this issue and are working to resolve it for you. Next update will be at 5pm EDT.
Sep 16, 2025 - 14:13 EDT
Update - We are aware that some users are experiencing login errors, and/or may experience slowness or latency navigating the solution. We have identified the cause of this issue and are working to resolve it for you. Please continue to reference this page for updates.
Sep 16, 2025 - 12:24 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 16, 2025 - 12:22 EDT
Active Issue Alert – Multiple Products Affected - #000633959
Update - We temporarily suspended the DeceasedRecordFinder™ and AddressFinder™ services within all Blackbaud solutions due to an issue with one of our vendors. We are continuing to work with our vendor who enables these services to resolve this issue and will notify you when these services can resume. Please continue to reference this page for updates.
Sep 15, 2025 - 16:27 EDT
Update - We are aware that a subset of customers are not receiving Address Finder or Deceased Finder record/file updates. Updates have been paused while our engineers diagnose the cause in order to resolve this issue as quickly as possible for you. Please continue to reference this page for updates.
Sep 15, 2025 - 13:53 EDT
Update - We are aware that a subset of customers are not receiving Address Finder or Deceased Finder record/file updates. Updates have been paused while our engineers diagnose the cause in order to resolve this issue as quickly as possible for you. Please continue to reference this page for updates.
Sep 15, 2025 - 11:09 EDT
Update - We are continuing to investigate this issue.
Sep 15, 2025 - 10:40 EDT
Update - We are continuing to investigate this issue.
Sep 15, 2025 - 10:37 EDT
Update - We are continuing to investigate this issue.
Sep 15, 2025 - 10:35 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 15, 2025 - 10:31 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Degraded Performance
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Degraded Performance
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Degraded Performance
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Degraded Performance
Blackbaud Fundraiser Performance Management™ Degraded Performance
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
DonorCentrics Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 19, 2025

No incidents reported today.

Sep 18, 2025

Unresolved incident: Active Issue Alert – Blackbaud Fundraiser Performance Management - 000634324.

Sep 17, 2025
Active Issue Alert – Blackbaud Website Package - 000634781
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 17, 17:47 EDT
Update - We are currently experiencing an issue that is affecting content editing functionality. Our engineering teams are actively investigating and working to resolve the problem as quickly as possible.

We appreciate your patience and will provide updates as more information becomes available.
Sep 17, 16:49 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 17, 16:43 EDT
Active Issue Alert – Fnancial Edge NXT - 000634650
Resolved - This incident has been resolved.
Sep 17, 12:27 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 12:11 EDT
Investigating - A subset of customers are presented with a blank page when accessing a Client record in Accounts Receivable in webview. We have identified the cause and are preparing a fix. Users should be able to access client records in database view until access is restored. Please reference this page for updates.
Sep 17, 12:06 EDT
Active Issue Alert – Raiser's Edge NXT® - #000633983
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 17, 10:14 EDT
Update - We are investigating an issue impacting a subset of Raisers Edge NXT customers. Users attempting to access the donor portal invitation on an iOS device or the safari browser on a MAC OS device many experience intermittent failure. Our engineers continue their efforts to diagnose the issue and resolve it as quickly as possible. The next update will be at 10:00 AM EST on 9/16/2025.
Sep 15, 17:23 EDT
Investigating - We are investigating an issue impacting a subset of Raisers Edge NXT customers. Users attempting to access the donor portal invitation on an iOS device or the safari browser on a MAC OS device many experience intermittent failure. Our engineers continue their efforts to diagnose the issue and resolve it as quickly as possible. Please continue to reference this page for updates.
Sep 15, 11:34 EDT
Active Issue Alert – Education Management - #000634196
Resolved - An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 17, 07:06 EDT
Monitoring - We have made a configuration change and are now seeing successful logins for impacted users. We will transition this incident to a monitoring status to ensure continued stability. Further updates will be posted after 8 AM ET 17 Sep 2025. Please continue to monitor this page for updates.
Sep 16, 08:58 EDT
Update - A subset of users are seeing a blank page when attempting to login. Our engineers are engaged and working to resolve this issue for you as quickly as possible. Please continue to reference this page for updates.
Sep 16, 08:44 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 16, 07:11 EDT
Sep 16, 2025

Unresolved incident: Active Issue Alert – Multiple Products Affected - #000633959.

Sep 15, 2025
Active Issue Alert – Financial Edge - 000633933
Resolved - This incident has been resolved.
Sep 15, 11:52 EDT
Identified - The issue has been identified and our engineers are working on a resolution.
Sep 15, 10:47 EDT
Update - "We have identified an issue impacting a subset of WebPortal customers, where users are being logged out as soon as users are logged into WebPortal. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates."
Sep 15, 09:42 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 15, 09:37 EDT
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Active Issue Alert – Blackbaud Fundraiser Performance Management - 000633634
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 12, 12:30 EDT
Monitoring - We are now seeing users are able to login without error and will be transitioning this issue to a monitoring status to ensure continued stability. Please continue to reference this page for updates.
Sep 12, 09:39 EDT
Update - Users are receiving the error "Access to this page is denied" when attempting to login. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 12, 09:02 EDT
Investigating - Users are receiving the error "Access to this page is denied" when attempting to login. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 12, 08:35 EDT
Active Issue Alert – YourCause CSRConnect- 000633720
Resolved - This incident has been resolved.
Sep 12, 11:25 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 12, 11:24 EDT
Active Issue Alert – Financial Edge, Raisers Edge - 000633628
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 12, 09:04 EDT
Identified - We are aware of issues preventing users from logging into database view. Users may see errors when logging in, or are presented with a login interface. Engineers have released a fix which is currently propagating through all environments. Please refer to this page for more updates.
Sep 12, 08:43 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 12, 08:33 EDT
Active Issue Alert – Blackbaud Guided Fundraising - #000633622
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 12, 08:17 EDT
Update - Users are receiving the error "502 Bad Gateway" when attempting to login. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 12, 07:58 EDT
Identified - Users are receiving the error "502 Bad Gateway" when attempting to login. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 12, 07:37 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 12, 07:28 EDT
Sep 11, 2025
Active Issue Alert – Financial Edge NXT - #000633313
Resolved - This incident has been resolved.
Sep 11, 19:45 EDT
Update - We have begun restoring webview access to the missing modules for impacted customer sites. Additional time is needed before modules are fully restored to all sites, and any impacted sites may continue to access Purchase Orders, Query and Receivables via database view until access is fully restored. The next update for this issue will be at or before 10 AM EDT on 9-12-25.
Sep 11, 14:42 EDT
Update - Our engineers continue working to restore access to impacted modules in webview. In the interim, impacted users may access Purchase Orders, Query and Receivables via database view. We will provide an update on restoration of webview access by no later than 3 PM EDT.
Sep 11, 12:30 EDT
Update - Our engineers continue working to restore access to impacted modules in webview. In the interim, impacted users may access Query and Receivables via database view. We will provide an update on restoration of webview access by no later than 3 PM EDT.
Sep 11, 11:08 EDT
Update - We are aware of an issue where a subset of customers are not able to access some modules. These modules include Query and Receivables. Engineers are working on resolving the issue as quickly as possible.
Sep 11, 01:49 EDT
Update - We are aware of an issue where some modules may not be available. These include Query and receivables. Engineers are working on resolving the issue as quickly as possible.
Sep 11, 01:22 EDT
Identified - We are aware of an issue where some modules may not be available. These include Query and receivables. Engineers are working on resolving the issue as quickly as possible.
Sep 10, 19:58 EDT
Sep 10, 2025
Active Issue Alert – CRM - 000633267
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 10, 18:18 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 10, 17:06 EDT
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

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