Blackbaud Status

Active Issue Alert – Multiple Products - #000633959

Update - While DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to our customers due to a network issue with the vendor who provides these services, we are confident that the services will be restored soon. Thank you for your patience as our teams work to maintain Blackbaud's high standards for the reliability, security, and continuity of our service providers. Please continue to follow this page for updates on the restoration of these services.
Oct 31, 2025 - 12:39 EDT

Update - DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to our customers due to a network issue with the vendor who provides these services. Thank you for your understanding and patience as our teams work with the vendor and potential alternative solutions to restore these services as soon as possible. We are committed to maintaining high standards for the reliability, security, and continuity of our service providers. You can stay informed about updates on these services through this status page.
Oct 24, 2025 - 14:25 EDT

Update - Due to an ongoing network issue with our third-party vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. Blackbaud maintains high standards for the reliability, security, and continuity of its service providers. As such, we are working closely with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We appreciate your patience and will continue to communicate updates regarding service availability through our status page.
Oct 17, 2025 - 14:24 EDT

Update - Due to an ongoing network issue with our vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. We are diligently working with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We will continue to communicate updates regarding service availability through our status page.
Oct 10, 2025 - 10:14 EDT

Update - DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work with the vendor and are exploring alternative options to re-enable these services or establish a new vendor. We will update customers about the availability of these services via our status page messaging.
Oct 01, 2025 - 16:17 EDT

Update - DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work toward making these services available and will update customers about any changes to these services via our status page messaging.
Sep 26, 2025 - 10:42 EDT

Investigating - DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.
Sep 19, 2025 - 14:36 EDT

Active Issue Alert – Blackbaud Altru® - #000642975

Identified - We have identified that users experiencing the "Unable to Connect" error in Payment Terminal have recently received a browser update to Google Chrome 142. We are investigating the impact of this update further. Please continue to reference this page for updates.

Please also reference our Knowledgebase for other supported browsers and configuration settings:
https://kb.blackbaud.com/knowledgebase/articles/Article/206989
Oct 30, 2025 - 15:09 EDT

Investigating - We are aware of an issue impacting Altru customers who are experiencing a response of 'Unable to Connect' while utilizing Payment Terminals while operating in a Google Chrome browser. While we investigate this behavior, switching to Microsoft Edge browsers resolves the issue.
Oct 30, 2025 - 12:04 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational

signin.blackbaud.com Operational

Support Operational

Blackbaud ID Operational

Blackbaud Customer Success Operational

Blackbaud Altru® Degraded Performance

Blackbaud Analytics Operational

Blackbaud Award Management™ Operational

Blackbaud CRM™ Degraded Performance

Blackbaud Education Management Solutions Operational

Blackbaud School Website System™ Operational

Blackbaud Enrollment Management System™ Operational

Blackbaud Learning Management System Operational

Blackbaud Student Information System™ Operational

Core Functionality Operational

School API Operational

Blackbaud Billing Management™ Operational

Blackbaud eTapestry® Degraded Performance

Blackbaud Financial Aid Management™ Operational

Blackbaud Financial Edge NXT® Operational

Accounts Payable API Operational

Financial Edge NXT Operational

General Ledger API Operational

Statistical Unit API Operational

Treasury API Operational

Blackbaud Fundraiser Performance Management™ Operational

FPM Data Integration Operational

Blackbaud Giving Search™ Operational

Blackbaud Grantmaking™ Operational

Blackbaud Outcomes™ Operational

Blackbaud Guided Fundraising™ Operational

Blackbaud Impact Edge™ Operational

Blackbaud Internet Solutions™ Operational

Blackbaud Luminate Online® Operational

Luminate CMS Operational

Luminate Integration Operational

Blackbaud Luminate Online® Operational

Luminate WebServices Operational

Team Raiser Operational

Blackbaud Merchant Services™ Operational

Blackbaud MobilePay™ Operational

Payments API Operational

Blackbaud MobilePay Terminal Operational

Blackbaud NetCommunity™ Operational

Blackbaud Online Express™ Operational

Blackbaud Raiser's Edge NXT® Degraded Performance

Communication Preference API (Beta) Operational

Constituent API Operational

Fundraising API Operational

Gift API Operational

Online Registration Service (Beta) Operational

Opportunity API Operational

Raiser's Edge NXT® Degraded Performance

List API (Beta) Operational

Email Marketing Operational

Prospect Insights Operational

Blackbaud Stewardship Management™ Operational

Blackbaud Tuition Management™ Operational

Blackbaud Website Package Operational

Direct Marketing™ Operational

DonorCentrics Operational

Email Services Operational

Financial Edge® Operational

Giving Checkout® Operational

Giving Checkout® (US) Operational

Giving Checkout® (UK) Operational

Grateful Patient Solution Operational

JustGiving® from Blackbaud® Operational

MobileMission™ Operational

OmniPoint™ Operational

Payment Services Operational

Raiser's Edge® Operational

ResearchPoint™ Operational

WealthPoint® Operational

YourCause® Operational

YourCause® CSRconnect® Operational

YourCause® GrantsConnect® Operational

YourCause® NPOconnect® Operational

DonorCentral® NXT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

Active Issue Alert – Blackbaud ID – Multiple Products - #000642797

Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Oct 31, 09:05 EDT

Monitoring - Like many organizations across the world, several Blackbaud solutions and services, including access using Blackbaud ID, had varying degrees of performance degradation due to a global Microsoft Azure outage on October 29, 2025.

As of 8:05 p.m. ET on October 29, 2025, all Blackbaud solutions/services impacted by this incident have returned to full functionality.
Oct 30, 09:31 EDT

Update - We are seeing improvements in impact to Blackbaud solutions/services caused by an outage with Microsoft Azure, including successful log in attempts using Blackbaud ID. We will continue to evaluate and monitor our solutions overnight. We will update again tomorrow by 10 a.m. ET. Please continue to follow this page for additional updates.
Oct 29, 17:38 EDT

Update - While we continue to monitor varying impacts to Blackbaud solutions due to an ongoing Microsoft Azure outage, Microsoft has stated that they expect full mitigation of the Azure Front Door outage by 7:20 p.m. ET on Wednesday, October 29, 2025. After the Azure outage has ended, we expect impacts to Blackbaud solutions to diminish. Our teams will continue to assess any further impacts from this outage and will post updates as we learn more. Please continue to follow this page for additional updates.
Oct 29, 16:28 EDT

Update - Multiple Blackbaud solutions continue to see varying levels of degradation due to a reported outage with Microsoft Azure. We are seeing significant impacts to Blackbaud ID users who may experience issues when trying to access Blackbaud solutions or Customer Support online. While we do not have a restoration timeline on the outage from Microsoft, we continue to work internally to resolve the impact to our customers as quickly as possible. Please continue to monitor this page for further updates.
Oct 29, 15:02 EDT

Update - Like many organizations, Blackbaud solutions are currently impacted by an outage with Microsoft Azure. We are actively investigating and working to mitigate impact to our customers. This issue may prevent users from signing in with Blackbaud ID or using Blackbaud solutions and may also impact contacting Blackbaud Customer Support online. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Oct 29, 13:40 EDT

Investigating - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Oct 29, 12:12 EDT

Oct 30, 2025

Unresolved incident: Active Issue Alert – Blackbaud Altru® - #000642975.

Oct 29, 2025

Active Issue Alert – Financial Edge NXT - 000642747

Resolved - This incident has been resolved.
Oct 29, 12:16 EDT

Update - Engineers have identified the issue and are working on a fix. We anticipate the fix to be deployed within the next few hours. Please continue to reference this page for updates.
Oct 29, 10:25 EDT

Investigating - Engineers have identified the issue and are working on a fix. We anticipate the fix to be deployed within the next few hours. Please continue to reference this page for updates.
Oct 29, 10:01 EDT

Oct 28, 2025

Active Issue Alert – Raiser's Edge NXT - #000642589

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 28, 16:50 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 28, 16:03 EDT

Active Issue Alert – Blackbaud Financial Aid Management- #000642445

Resolved - This incident has been resolved.
Oct 28, 12:31 EDT

Identified - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 28, 12:08 EDT

Active Issue Alert – Luminate Online - 000642301

Resolved - This incident has been resolved.
Oct 28, 02:34 EDT

Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 27, 21:43 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 27, 16:16 EDT

Oct 27, 2025

Active Issue Alert – Email Services - #000642116

Resolved - An issue impacting some of our customers is now resolved and emails are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 27, 08:03 EDT

Identified - We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 27, 07:53 EDT

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

Oct 23, 2025

Active Issue Alert – Blackbaud Education Management Solutions and Payment Services - #000640925

Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 23, 15:30 EDT

Update - Blackbaud solutions/services impacted by the Amazon Web Services outage have returned to full functionality. Customers can reference https://kb.blackbaud.com/knowledgebase/articles/Article/206956 which outlines the solution impacts and potential customer actions related to this outage by product.
Oct 21, 16:51 EDT

Update - Like several organizations across the world, some Blackbaud solutions and services had varying degrees of performance degradation due to a global Amazon Web Services outage on October 20, 2025.

As of 9:30 a.m. ET on October 21, 2025, Blackbaud solutions/services impacted by this incident have returned to full functionality. We continue to monitor our solutions for any potential impacts and will communicate any further remediation steps to our customers on this page.
Oct 21, 09:42 EDT

Monitoring - Like several organizations across the world, some Blackbaud solutions and services had varying degrees of performance degradation due to a global Amazon Web Services outage on October 20, 2025.

As of 9:30 a.m. ET on October 21, 2025, Blackbaud solutions/services impacted by this incident have returned to full functionality. We continue to monitor our solutions for any potential impacts and will communicate any further remediation steps to our customers on this page.
Oct 21, 09:28 EDT

Update - We are experiencing improved system response and reduced errors for Blackbaud customers. However, the symptoms noted below may still occur intermittently as work continues. Amazon has reported improvements in their recovery efforts, but has not given a full restoration timeline for this outage. Our teams will focus on monitoring changes to their incident status and any impact to Blackbaud customers overnight. We will provide another update on this page by 9:30 a.m. ET on October 21, 2025.
Oct 20, 16:48 EDT

Update - Our teams continue to see varying impacts to some Blackbaud solutions due to an outage with Amazon Web Services. These include:
- Blackbaud K-12 Education Solutions – Some customers are experiencing 504 errors when attempting to log into the solution.
- Blackbaud Integrated Payments – Some customers are experiencing issues with payment forms, processing payments or accessing Payment Services, including the ability to refund, in products.
- Blackbaud Luminate Online – Recurring gift tasks have been temporarily paused. Impacted gifts will have their installment charged once the task is re-enabled.
We appreciate your patience as we work to mitigate impact to our customers. Please continue to reference this page for updates.
Oct 20, 15:11 EDT

Update - Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services.
- Blackbaud K-12 Education Solutions – Some customers are experiencing 504 errors when attempting to log into the solution.
- Blackbaud Integrated Payments – Some customers are experiencing issues with payment forms, processing payments or accessing Payment Services, including the ability to refund, in products.
- Blackbaud Luminate Online – Recurring gift tasks have been temporarily paused. Impacted gifts will have their installment charged once the task is re-enabled.
We are monitoring and actively investigating ways to mitigate impact to our customers. Please continue to reference this page for updates.
Oct 20, 12:34 EDT

Update - Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. This outage could also impact payment forms and processing within some Blackbaud solutions. We are monitoring and actively investigating ways to mitigate impact to our customers. Please continue to reference this page for updates.
Oct 20, 11:33 EDT

Update - Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. We are monitoring and actively investigating ways to mitigate impact to our customers. Please continue to reference this page for updates.
Oct 20, 10:58 EDT

Update - We are continuing to investigate this issue.
Oct 20, 10:51 EDT

Update - Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. We are investigating and actively working to mitigate impact to our customers. Please continue to reference this page for updates.
Oct 20, 10:50 EDT

Update - Like many other organizations across the globe, some Blackbaud solutions continue to be impacted by an outage with Amazon Web Services. Our teams are seeing improvements in some Blackbaud customers' ability to login, but some latency issues continue while navigating the solution. We are investigating and actively working to mitigate impact to our customers. Please continue to reference this page for updates.
Oct 20, 09:55 EDT

Investigating - We are investigating reports of users experiencing 504 errors when attempting to login. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 20, 09:12 EDT

Oct 22, 2025

Active Issue Alert – Blackbaud Luminate Online® - #000641386

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 22, 17:34 EDT

Identified - Our engineers have successfully diagnosed the eCommerce page errors, and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 22, 12:13 EDT

Investigating - We have identified an issue that is leading to Technical Difficulties errors when visiting some eCommerce pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for update.
Oct 22, 09:01 EDT

Active Issue Alert – Blackbaud Altru - 000641496

Resolved - This incident has been resolved.
Oct 22, 14:47 EDT

Identified - The issue has been identified and a fix is being implemented.
Oct 22, 14:13 EDT

Update - We have identified an issue impacting some of our customers access of Altru through Blackbaud.com and access to Online Giving. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 22, 13:42 EDT

Investigating - We have identified an issue impacting some of our customers access of Altru through Blackbaud.com and access to Online Giving. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 22, 13:34 EDT

Oct 21, 2025

Active Issue Alert – Financial Edge NXT and Raiser's Edge NXT - 000641209

Resolved - This incident has been resolved.
Oct 21, 17:00 EDT

Identified - The issue has been identified and a fix is being implemented. Please continue to reference this page for update.
Oct 21, 13:50 EDT

Investigating - We are investigating an issue impacting a subset of customers whose scheduled nightly backups for October 20th are not available. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for update.
Oct 21, 13:34 EDT

Oct 20, 2025

Active Issue Alert – Multiple Products - #000640897

Resolved - This incident has been resolved.
Oct 20, 08:39 EDT

Update - Our teams have observed that the third party outage that was affecting our systems is now showing signs of recovery. While our internal testing has shown our systems are functioning, the third party vendor is still advising on an Impacted Service. We are continue to monitor the situation until full resolution. We appreciate your patience and will continue to communicate updates regarding service availability through our status page.
Oct 20, 06:19 EDT

Update - We are continuing to monitor for any further issues.
Oct 20, 06:02 EDT

Update - We are continuing to monitor for any further issues.
Oct 20, 05:53 EDT

Update - Engineers have successfully completed testing and confirmed access to both the portal and payment services after multiple refresh attempts. The impact has been resolved, and the engineering team will continue to monitor the situation further.
Oct 20, 05:43 EDT

Monitoring - Engineers have successfully completed testing and confirmed access to both the portal and payment services after multiple refresh attempts. The impact has been resolved, and the engineering team will continue to monitor the situation further.
Oct 20, 05:36 EDT

Investigating - Due to an ongoing issue with a third-party vendor, customers are currently experiencing issues when trying to load or make donations via any donation pages. Our engineers are currently working with the vendor to determine a resolution timeframe. We appreciate your patience and will continue to communicate updates regarding service availability through our status page.
Oct 20, 04:58 EDT