Update - We have identified an issue impacting a subset of our customers served by our US (S21) datacentre, causing errors when attempting to log in to Raiser's Edge NXT database view and Financial Edge NXT . Customers may see the message "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address.". Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates
Jan 09, 2026 - 07:31 EST
Jan 09, 2026 - 07:31 EST
Update - We have identified an issue impacting a subset of our customers served by our US (S21) datacentre, causing errors when attempting to log in to Raiser's Edge database view. Customers may see the message "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address.". Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates
Jan 09, 2026 - 07:01 EST
Jan 09, 2026 - 07:01 EST
Update - We are continuing to investigate this issue.
Jan 09, 2026 - 07:00 EST
Jan 09, 2026 - 07:00 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 09, 2026 - 06:59 EST
Jan 09, 2026 - 06:59 EST
About This Site
Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.
If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).
Blackbaud.com
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Blackbaud.com
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signin.blackbaud.com
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Support
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Blackbaud ID
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Blackbaud Altru®
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Blackbaud Award Management™
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Blackbaud School Website System™
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Core Functionality
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School API
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Blackbaud Billing Management™
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Blackbaud eTapestry®
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Blackbaud Financial Aid Management™
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Blackbaud Financial Edge NXT®
Degraded Performance
Accounts Payable API
Operational
Financial Edge NXT
Degraded Performance
General Ledger API
Operational
Statistical Unit API
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Treasury API
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Blackbaud Fundraiser Performance Management™
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Blackbaud Fundraiser Performance Management™
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FPM Data Integration
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Payments API
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Blackbaud MobilePay Terminal
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Blackbaud NetCommunity™
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Blackbaud Online Express™
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Blackbaud Online Express™
Operational
Blackbaud Raiser's Edge NXT®
Degraded Performance
Communication Preference API (Beta)
Operational
Constituent API
Operational
Fundraising API
Operational
Gift API
Operational
Online Registration Service (Beta)
Operational
Opportunity API
Operational
Raiser's Edge NXT®
Degraded Performance
List API (Beta)
Operational
Email Marketing
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Prospect Insights
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Blackbaud Stewardship Management™
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Blackbaud Tuition Management™
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Blackbaud Website Package
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Direct Marketing™
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Financial Edge®
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Grateful Patient Solution
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JustGiving® from Blackbaud®
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MobileMission™
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OmniPoint™
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Payment Services
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Raiser's Edge®
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ResearchPoint™
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WealthPoint®
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YourCause®
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YourCause® CSRconnect®
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YourCause® GrantsConnect®
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YourCause® NPOconnect®
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DonorCentral® NXT
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance