Active Issue Alert – Blackbaud Tuition Management™ - #000681558
Investigating - We have identified an issue impacting some of our customers causing errors when attempting process credit card payments within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 01, 2026 - 11:54 EDT

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Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

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Degraded Performance
Partial Outage
Major Outage
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Jul 1, 2026

Unresolved incident: Active Issue Alert – Blackbaud Tuition Management™ - #000681558.

Jun 30, 2026

No incidents reported.

Jun 29, 2026
Active Issue Alert – Blackbaud Online Express™ - #000681036
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 29, 16:04 EDT
Monitoring - Our engineers have successfully diagnosed the issue and have appropriate resources actively monitoring the application. Please continue to reference this page for updates. The next update will be provided by 5 PM ET.
Jun 29, 11:14 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to send an OLX test email or a final email. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 29, 08:44 EDT
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026
Active Issue Alert – Luminate Online - 000680368
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 24, 21:40 EDT
Update - We have identified an issue that is preventing participants from creating a Facebook fundraiser from their Participant Center. Our engineers are currently working with Meta to address this issue.
Jun 24, 11:48 EDT
Identified - We have identified an issue that is preventing participants from creating a Facebook fundraiser from their Participant Center. Our engineers are currently investigating.
Jun 23, 18:56 EDT
Jun 23, 2026
Active Issue Alert – Blackbaud Award Management - 000680296
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 23, 15:22 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 23, 14:53 EDT
Jun 22, 2026
Active Issue Alert – Blackbaud CRM™, ResearchPoint™, WealthPoint®, Blackbaud Altru® - #000680043
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 22, 15:43 EDT
Monitoring - Our engineers have identified the root cause and implemented a fix. There is currently a backlog of WealthPoint jobs, which is being processed. We are actively monitoring progress. Please continue to check this page for updates.
Jun 22, 14:22 EDT
Update - We have identified an issue impacting some customers where WealthPoint screens are not completing within ResearchPoint, CRM, and Altru. Our engineers are actively investigating and working to resolve the issue as quickly as possible. Please check this page for ongoing updates.
Jun 22, 13:57 EDT
Investigating - We have identified an issue impacting some of our customers causing WealthPoint screens not completing within ResearchPoint and CRM. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 22, 13:41 EDT
Active Issue Alert – Raiser's Edge® - #000679932
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 22, 12:07 EDT
Investigating - We have identified an issue impacting some customers where AddressFinder in Raiser’s Edge Database View is not processing, and an error is displayed on the dashboard. Our engineers are actively diagnosing the issue and working to resolve it as quickly as possible. Please continue to check this page for updates.
Jun 22, 07:50 EDT
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
Active Issue Alert – Blackbaud Grantmaking™, YourCause® GrantsConnect® - #000679699
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 18, 13:06 EDT
Investigating - We have identified an issue impacting some of our customers causing an error message when attempting to submit applications within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 18, 12:28 EDT
Jun 17, 2026
Active Issue Alert – Luminate Online - 000678801
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 17, 09:58 EDT
Monitoring - Our engineers have deployed the patch to production environments this afternoon to resolve this issue. We will continue to monitor.

The next update will be provided at 10:00 AM EDT on Wednesday, June 17. Please continue to reference this page for updates.
Jun 16, 16:13 EDT
Update - Our engineers have finished testing the new patch to address recent issues impacting registration and personal page updates for a subset of participants. We will deploy the patch to production environments today. There will be no downtime.

The next update will be provided at 4:00 PM EDT on Tuesday, June 16 at the latest. Please continue to reference this page for updates.
Jun 16, 09:56 EDT
Update - Our engineers have developed a patch to address recent issues impacting registration and personal page updates for a subset of participants. We are completing final testing in staging environments and targeting early this week for deployment.
The next update will be provided at 10:00 AM EDT on Tuesday, June 16. Please continue to reference this page for updates.
Jun 15, 16:28 EDT
Update - Our engineers are continuing to develop a patch to address recent issues impacting registration and personal page updates for a subset of participants.

The next update will be provided at 4:00 PM EDT on Monday, June 15. Please continue to reference this page for updates.
Jun 15, 10:23 EDT
Identified - Our engineers deployed a fix this afternoon to resolve the issue impacting TeamRaiser personal page updates. While most updates are now functioning as expected, a subset may still experience issues. We’ve identified the root cause of these remaining cases and are actively working on an additional patch. Default personal page content should continue to update successfully.
The next update will be provided at 10:00 AM EDT on Monday, June 15. Please continue to reference this page for updates.
Jun 12, 16:20 EDT
Update - Our engineers are implementing a change to mitigate this issue. We expect the update to be live later this afternoon. Please continue to check this page for the latest information.
Jun 12, 14:02 EDT
Update - We have identified an issue that is preventing personal page updates for a subset of participants. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 12, 13:53 EDT
Update - We have identified an issue that is preventing personal page updates for a subset of participants. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 12, 13:06 EDT
Investigating - We have identified an issue that is preventing personal page updates for a subset of participants. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 12, 12:41 EDT
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