All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Customer Success Management Operational
Altru Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Smart Aid Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Fundraiser Performance Management Operational
Blackbaud Fundraiser Performance Management (FPM) Operational
FPM Data Integration Operational
Blackbaud Giving Search Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Guided Fundraising Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
List API (Beta) Operational
Email Marketing Operational
Prospects Insights Operational
ResearchPoint Operational
Grateful Patient Solution Operational
WealthPoint Operational
YourCause Operational
CSRconnect Operational
GrantsConnect Operational
NPOconnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 28, 2023

No incidents reported today.

Jan 27, 2023
Active Issue Alert – Blackbaud Payment Service, Luminate Online and eTapestry - 000428534
Resolved - An issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 27, 16:51 EST
Update - We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Jan 27, 14:10 EST
Update - We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Jan 27, 13:53 EST
Update - We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Jan 27, 13:04 EST
Update - We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Jan 27, 12:34 EST
Update - We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Jan 27, 12:15 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 27, 12:03 EST
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 27, 11:17 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 27, 10:53 EST
Jan 26, 2023
Active Issue Alert – Financial Edge, Raiser's Edge and Blackbaud CRM - 000428150
Resolved - This incident has been resolved.
Jan 26, 15:12 EST
Identified - Our Engineers have identified the issue preventing users from accessing their backups. We are currently working to restore access to the backups. Please continue to reference this page for updates.
Jan 26, 13:56 EST
Update - We are aware of an issue impacting some customers with a nightly backup subscription where the backups were not delivered last night. Engineers are working to address the issue and restore the backups to their normal location. Please continue to reference this page for updates.
Jan 26, 13:29 EST
Update - We are aware of an issue impacting some customers with a nightly backup subscription where the backups were not delivered last night. Engineers are working to address the issue and restore the backups to their normal location. Please continue to reference this page for updates.
Jan 26, 12:33 EST
Update - We are aware of an issue impacting some customers with a nightly backup subscription where the backups were not delivered last night. Engineers are working to address the issue and restore the backups to their normal location. Please continue to reference this page for updates.
Jan 26, 11:08 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 26, 10:44 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 26, 10:18 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 26, 09:46 EST
Jan 25, 2023
Active Issue Alert – IGAM - 000428096
Resolved - This incident has been resolved.
Jan 25, 21:43 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 25, 20:21 EST
Active Issue Alert – Raisers Edge and Financial Edge NXT - 000427754
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 25, 10:52 EST
Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 25, 04:37 EST
Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 25, 03:58 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 25, 03:56 EST
Monitoring - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 25, 03:41 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 25, 03:15 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 25, 03:02 EST
Active Issue Alert – Fundraiser Performance Management - 000427826
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 25, 10:45 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 25, 10:29 EST
Jan 24, 2023
Active Issue Alert – Financial Edge NXT - 000427481
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 24, 13:43 EST
Update - We have identified an issue impacting some of our customers being prompted to update the Aatrix form. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 24, 12:58 EST
Update - We have identified an issue impacting some of our customers being prompted to update Aatrix form. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 24, 12:15 EST
Update - We have identified an issue impacting some of our customers being prompted to update Aatrix form. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 24, 11:43 EST
Update - We have identified an issue impacting some of our customers being prompted to update Aatrix form. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 24, 11:19 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 24, 11:07 EST
Active Issue Alert – Financial Edge NXT - 000426742
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 24, 08:08 EST
Update - We are aware of an issue impacting FENXT where clients are receiving errors when running Financial Statements. There are currently a few workarounds outlined in kb: https://kb.blackbaud.com/knowledgebase/articles/Article/201045

Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you.
Please continue to reference this page for updates. The next update will be at 12:00 PM EST on Tuesday, January 24, 2023"
Jan 23, 12:56 EST
Update - We are aware of an issue impacting FENXT where clients are receiving errors when running Financial Statements. There are currently a few workarounds outlined in kb https://kb.blackbaud.com/knowledgebase/articles/Article/201045

Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you.
Please continue to reference this page for updates. The next update will be at 12:00 PM EST on Monday."
Jan 20, 13:51 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. The next update will be at 12:00 PM EST on Monday.
Jan 20, 12:10 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 20, 11:36 EST
Jan 23, 2023
Active Issue Alert – Blackbaud Education Management - 000427252
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 23, 16:55 EST
Update - We are continuing to monitor for any further issues.
Jan 23, 15:00 EST
Monitoring - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 23, 14:59 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 23, 14:44 EST
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Active Issue Alert – Blackbaud Tuition Management - 000426544
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 20, 14:59 EST
Identified - We are aware of an issue impacting Tuition Management when payers are attempting to process credit card payments. Other non-credit card forms of payment are working correctly. Engineers are working to resolve the issue as soon as possible.
Jan 20, 13:17 EST
Monitoring - Tuition Management payers should no longer receive errors when processing a credit card payment. Engineers continue to monitor the situation.
Jan 19, 17:14 EST
Update - We are aware of an issue impacting Tuition Management where payers are receiving an error when processing a credit card payment. Other forms of payment are working correctly. Engineers are working to resolve the issue as soon as possible.
Jan 19, 16:38 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 19, 15:59 EST
Maintenance Overage 04739 - Financial Edge / Raiser's Edge
Resolved - This incident has been resolved.
Jan 20, 04:13 EST
Identified - Maintenance ID 04739 - The maintenance that was scheduled to complete on 1/20/2023 at 03:00 AM EST has been extended to 05:00 AM EST.
This maintenance is necessary to perform a routine maintenance task in our environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jan 20, 03:03 EST
Jan 19, 2023
Resolved Issue Alert – Financial Edge and Raiser's Edge - 000426387
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Jan 19, 11:00 EST
Jan 18, 2023

No incidents reported.

Jan 17, 2023
Active Issue Alert – Raiser's Edge NXT - 000424580
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 17, 12:59 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 17, 12:08 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 17, 11:08 EST
Active Issue Alert – Blackbaud CRM - 000424566
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 17, 12:36 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 17, 11:52 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 17, 11:13 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 17, 10:41 EST
Resolved Issue Alert – Raiser's Edge - 000424487
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Jan 17, 08:36 EST
Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

← Incident History Powered by Atlassian Statuspage