Blackbaud Status

Nov 20, 2024

Active Issue Alert – Blackbaud Raiser's Edge NXT - 000568383

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 20, 11:50 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 20, 11:37 EST

Active Issue Alert – Raisers Edge NXT/Financial Edge NXT - 000568254

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 20, 07:57 EST

Update - We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Nov 20, 07:35 EST

Update - We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Nov 20, 06:48 EST

Update - We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Nov 20, 06:05 EST

Investigating - We have identified an issue impacting some of our customers, causing errors when attempting to access the Reporting or Analysis function within the product. User may see the message, "Heads up! Your're in a restricted area. Ask your administrator for access." when attempting to access the Reporting or Analysis areas. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Nov 20, 05:25 EST

Nov 19, 2024

Active Issue Alert – Raiser's Edge NXT & Financial Edge NXT - 000568234

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 19, 20:23 EST

Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 19, 20:15 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 19, 19:48 EST

Resolved Issue Alert – Raiser's Edge NXT, Financial Edge NXT - 000568093

Resolved - An issue impacting some of our customers causing intermittent slowness, a pulsing green dot, or other errors is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 19, 14:03 EST

Nov 18, 2024

Active Issue Alert – Raiser's Edge NXT - 000567773

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 18, 18:02 EST

Identified - When searching for constituents within the Blackbaud for Gmail feature for Raiser's Edge NXT, you may receive an error message: "Sorry something went wrong Try to refresh the page or come back later." Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 18, 17:40 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 18, 17:07 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 18, 16:56 EST

Active Issue Alert – Raiser's Edge NXT® - #000567488

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 18, 17:01 EST

Identified - We have identified an issue affecting customers in our European Datacenter when using the Batch functionality in Raisers Edge NXT. Users may see the message "Can't approve batch" when trying to approve their batches. This issue is not stopping payments from being processed, these work as normal. Our engineers have identified the issue and are preparing a fix. Please continue to reference this page for updates. Next update at 3PM EST.
Nov 18, 06:58 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 18, 06:29 EST

Active Issue Alert – WealthPoint® - #000567614

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 18, 13:29 EST

Identified - Users are receiving an error message when attempting to register Wealthpoint. Users who have previously registered do not see the option to perform screenings. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 18, 12:53 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 18, 12:31 EST

Active Issue Alert – Blackbaud Online Express - #000567350

Resolved - An issue impacting some of our customers unable to easily create or edit existing Email marketing messages due to the Edit button not being correctly aligned over the email content has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 18, 12:55 EST

Identified - We have identified the cause of this issue and are working to deploy a fix later today. Please continue to reference this page for updates. Next update will be today, 11/18/24 at 1:00 PM EST.
Nov 18, 10:00 EST

Update - Users are unable to easily create or edit existing Email marketing messages due to the Edit button not being correctly aligned over the email content. As a workaround, users may sometimes be able to click an edit button that appears in an unexpected location. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Next update will be Monday 11/18/24 at 10 AM EST
Nov 15, 14:45 EST

Update - Users are unable to easily create or edit existing Email marketing messages due to the Edit button not being correctly aligned over the email content. As a workaround, users may be sometimes be able to click an edit button that appears in an unexpected location. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Next update will be Monday 11/18/24 at 10 AM EST
Nov 15, 14:39 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 15, 14:23 EST

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Active Issue Alert – Blackbaud Tuition Management™- #000566927

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 15, 09:31 EST

Update - We have identified an issue impacting some of our Blackbaud Tuition Management payers attempting to make payments using Mastercard. Our engineers are working to understand the issue and resolve it as quickly as possible. As a work around, payers can utilize other payment methods until the issue is resolved.
Nov 14, 13:16 EST

Update - We have identified an issue impacting some of our Blackbaud Tuition Management payers attempting to make payments using Mastercard. Our engineers are working to understand the issue and resolve it as quickly as possible. As a work around, payers can utilize other payment methods until the issue is resolved.
Nov 14, 13:14 EST

Update - We have identified an issue impacting some of our Blackbaud Tuition Management payers attempting to make payments using Mastercard. Our engineers are working to understand the issue and resolve it as quickly as possible. As a work around, payers can utilize other payment methods until the issue is resolved. Please continue to reference this page for updates.
Nov 14, 13:04 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 14, 12:32 EST

Resolved Issue Alert – Financial Edge and Raiser's Edge - 000567155

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 15, 08:31 EST

Maintenance Overage - 61305 - Financial Edge® / Raiser's Edge®

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 15, 08:29 EST

Identified - Maintenance ID 61305 - The maintenance that was scheduled to complete on 11/15/2024 at 03:00 AM EST has been extended to 05:00 AM EST.
This maintenance is necessary to upgrade Raiser's Edge® to Patch 36.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Nov 15, 03:17 EST

Active Issue Alert - Blackbaud.com Support - Case Central

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 15, 07:34 EST

Investigating - We are aware of an issue currently impacting access to Customer Support resources on Blackbaud.com. Users may experience an error when attempting to call into Customer Support or Case Central may not load when attempting to create a chat or web case. Please continue to reference this page for updates.
Nov 15, 06:19 EST

Nov 14, 2024

Active Issue Alert – Blackbaud Luminate Online - 000566975

Resolved - An issue causing intermittent errors is now resolved and email tasks have been re-enabled. Email will be queued up and sent out. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 14, 14:33 EST

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have paused email tasks while we investigate. Emails will be queued and sent once tasks are re-enabled. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 14, 14:20 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have paused email tasks while we investigate. Emails will be queued and sent once tasks are re-enabled. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 14, 13:56 EST

Nov 13, 2024

Active Issue Alert – Blackbaud Financial Aid Management - 000566650

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 18:22 EST

Investigating - A subset of parent users may receive errors when logging into the primary Student Financial Aid URL. As a workaround, users can login to https://app.blackbaud.com and open the Student Financial Aid URL in a separate tab. Our engineers are still working to resolve the issue as quickly as possible for you. Please continue to reference this page for updates.
Nov 13, 16:33 EST

Active Issue Alert – Raiser's Edge - 000566458

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 13:14 EST

Update - A subset of customers are experiencing errors with some plugins for The Raiser's Edge. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 13, 12:44 EST

Update - A subset of customers are experiencing errors with some plugins for The Raiser's Edge. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 13, 12:03 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 13, 11:52 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 13, 11:41 EST

Active Issue Alert – Blackbaud Financial Aid Management - 000566342

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 10:40 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 13, 09:57 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 13, 09:33 EST

Active Issue Alert – Payment Services - 000566298

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored as of 7:22 AM EST, November 13, 2024. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 08:01 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent connectivity to the BBPS customer provisioning site. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 13, 07:08 EST

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

Active Issue Alert – Blackbaud eTapestry - 000565724

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 8, 15:38 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 8, 14:44 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 8, 14:20 EST

Active Issue Alert – Raiser's Edge, Financial Edge, Raiser's Edge NXT, Financial Edge NXT, Blackbaud eTapestry, and Email Services- 000565663

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 8, 13:32 EST

Update - We are aware of issues impacting a subset of customers experiencing errors or latency when logging in. Users may see loading screens (e.g. green dot) or blank access pages when attempting to log in to database view. Engineers are diagnosing the issue.
Nov 8, 13:10 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 8, 13:08 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 8, 12:41 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 8, 12:40 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 8, 12:31 EST

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Active Issue Alert – Raiser's Edge NXT - 000565223

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 6, 22:52 EST

Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 6, 22:41 EST

Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 6, 22:22 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 6, 21:54 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 6, 21:33 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 6, 20:51 EST

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