Resolved -
An issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 27, 16:51 EST
Update -
We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Jan 27, 14:10 EST
Update -
We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Jan 27, 13:53 EST
Update -
We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Jan 27, 13:04 EST
Update -
We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Jan 27, 12:34 EST
Update -
We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Jan 27, 12:15 EST
Update -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 27, 12:03 EST
Identified -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 27, 11:17 EST
Investigating -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 27, 10:53 EST