Blackbaud Status

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Active Issue Alert – STATUS PAGE - TESTING FOR SUBSCRIBER E-MAILS

Resolved - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 26, 16:15 EDT

Jul 25, 2024

Active Issue Alert – Raiser's Edge NXT - #000541674

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 25, 14:20 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 25, 13:48 EDT

Active Issue Alert – Blackbaud Luminate Online® - #000540954

Resolved - This incident has been resolved.
Jul 25, 00:32 EDT

Update - Email campaigns have been re-enabled and emails that were queued are now sending. Some customers may continue to see "Awaiting Delivery Statistics" or "Send Error" statuses for campaigns. Our engineers continue to diagnose the event and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 24, 12:20 EDT

Update - We have identified an issue impacting customers attempting to send or review email campaigns. All email campaigns have been paused while we investigate. Customers may see "Awaiting Delivery Statistics" or "Send Error" statuses for campaigns already sent. You may see "Pending" if attempting to send email campaigns while the task is paused. Pending emails should be queued for send after the issue is resolved.
Jul 24, 10:59 EDT

Update - We have identified an issue impacting some of our customers where email delivery statistics are not displaying in a timely manner, resulting in an "Awaiting Delivery Statistics" message for a subset of email campaigns. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Email jobs have been paused while we investigate. Please continue to reference this page for updates.
Jul 24, 09:41 EDT

Identified - We have identified an issue impacting some of our customers where email delivery statistics are not displaying in a timely manner, resulting in an "Awaiting Delivery Statistics" message for a subset of email campaigns. Our engineers have resolved the root cause and are working on resolving the delivery status for impacted email campaigns. Please continue to reference this page for updates.
Jul 23, 11:45 EDT

Investigating - We have identified an issue impacting some of our customers where email delivery statistics are not displaying in a timely manner, resulting in an "Awaiting Delivery Statistics" message after an email message is sent. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 23, 11:24 EDT

Maintenance Overage - Critical Maintenance 58897 - Email Services

Resolved - This incident has been resolved.
Jul 25, 00:31 EDT

Identified - Maintenance ID [58897] - The maintenance that was scheduled to complete on [07/24/2024] at [11:00 PM EST] has been extended to [01:00 AM EST].
This maintenance is necessary to perform an update to the environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jul 24, 23:02 EDT

Jul 24, 2024

Active Issue Alert – Raiser's Edge NXT - #000541423

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 24, 19:01 EDT

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 24, 17:35 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 24, 17:19 EDT

Active Issue Alert – NetCommunity - 000541363

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 24, 16:10 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 24, 15:27 EDT

Active Issue Alert – Raiser's Edge NXT - 000541318

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 24, 15:13 EDT

Monitoring - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 24, 14:18 EDT

Investigating - We have identified an issue impacting some of our customers in where the actions tile is not loading on constituent records, or is taking 20-30 seconds to load. Our engineers have taken actions to address this issue and we are currently monitoring to ensure continued stability. Please continue to reference this page for updates.
Jul 24, 14:02 EDT

Active Issue Alert – Raiser's Edge NXT - 000541286

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 24, 13:16 EDT

Investigating - We have identified an issue impacting some of our customers in where the actions tile is not loading on constituent records, or is taking 20-30 seconds to load. Our engineers have taken actions to address this issue and we are currently monitoring to ensure continued stability. Please continue to reference this page for updates.
Jul 24, 12:57 EDT

Identified - We have identified an issue impacting some of our customers in where the actions tile is not loading on constituent records, or is taking 20-30 seconds to load. Our engineers have taken actions to address this issue and we are currently monitoring to ensure continued stability. Please continue to reference this page for updates.
Jul 24, 12:56 EDT

Update - We have identified an issue impacting some of our customers where the actions tile is not loading on constituent records, or is taking 20-30 seconds to load. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Jul 24, 12:34 EDT

Investigating - We have identified an issue impacting some of our customers where the actions tile is not loading on constituent records, or is taking 20-30 seconds to load. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Jul 24, 12:10 EDT

Jul 23, 2024

Active Issue Alert – Payment Services - 000541124

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 23, 20:14 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 23, 19:19 EDT

Active Issue Alert – Email Services - 000541113

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 23, 20:00 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 23, 18:43 EDT

Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 23, 18:32 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 23, 18:23 EDT

Active Issue Alert – Raiser's Edge NXT - 000541094

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 23, 18:08 EDT

Update - Users are reporting that the Actions tile is not loading on constituent records, or is taking 20-30 seconds to load. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 23, 17:22 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 23, 17:12 EDT

Active Issue Alert – Raiser's Edge, Financial Edge - 000540877

Resolved - During the course of investigation, we determined that impacted users are encountering issues with the Citrix client on their workstations. We have identified steps that users can take to resolve these issues, including re-installing the current version and disconnecting Citrix sessions. Please contact our Support team for assistance working through these steps and any others we need to take to ensure your access is restored.
Jul 23, 12:36 EDT

Update - We have identified an issue impacting some of our customers, causing errors when attempting to open the database view. After selecting the Database menu and then Open Database View, there is no action and the database is not loaded. Our engineers are still diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Jul 23, 10:34 EDT

Update - We have identified an issue impacting some of our customers, causing errors when attempting to open the database view. After selecting the Database menu and then Open Database View, there is no action and the database is not loaded. Our engineers are still diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Jul 23, 09:20 EDT

Update - We have identified an issue impacting some of our customers, causing errors when attempting to open the database view. After selecting the Database menu and then Open Database View, there is no action and the database is not loaded. Our engineers are still diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates
Jul 23, 08:14 EDT

Update - We have identified an issue impacting some of our customers, causing errors when attempting to open the database view. After selecting the Database menu and then Open Database View, there is no action and the database is not loaded. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates
Jul 23, 06:31 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 23, 06:25 EDT

Active Issue Alert –Multiple Products- 000540350

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 23, 10:48 EDT

Update - A fix has been implemented and we continue to monitor the environment for any residual impact. Thank you for your patience. Continue to monitor this page for further updates.
Jul 22, 12:30 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 04:01 EDT

Update - We continue to implement a fix provided by the third party who experienced a global outage today and are seeing positive resolutions to impacts including resolution for the following applications:
Raiser’s Edge
Raiser’s Edge NXT
Financial Edge
Financial Edge NXT

We will continue to update as additional applications are fully restored.
Jul 19, 23:34 EDT

Update - We continue to implement a fix provided by the third party who experienced a global outage today and are seeing positive resolutions to impacts including resolution for the following applications:
Raiser’s Edge
Raiser’s Edge NXT
Financial Edge
Financial Edge NXT

We will continue to update as additional applications are fully restored.
Jul 19, 23:32 EDT

Update - We continue to implement a fix provided by the third party who experienced a global outage today and are seeing positive resolutions to impacts including resolution for the following applications:
Raiser’s Edge
Raiser’s Edge NXT
Financial Edge
Financial Edge NXT

We will continue to update as additional applications are fully restored.
Jul 19, 23:28 EDT

Update - The issue impacting multiple products continue to see progress towards resolution as we repair impacted servers. Our engineers continue to work diligently to deploy the fix from the third-party provider. Throughout the repair actions, the amount of customers impacted continues to grow smaller and we will ensure all are operational as soon as possible.
Jul 19, 20:12 EDT

Update - The issue impacting multiple products continue to see progress towards resolution as we repair impacted servers. Our engineers continue to work diligently to deploy the fix from the third-party provider. We will continue to provide updates as they are available.
Jul 19, 17:53 EDT

Update - The issues impacting multiple products continue to see positive progress towards resolution. Our team has made significant advancements in deploying a fix from the third-party provider and is working to investigate possible downstream impacts. Thank you for your patience.
Jul 19, 15:18 EDT

Update - We continue to implement a fix provided by the third party who experienced a global outage today and are seeing positive resolutions to impacts including:

Payment processing
eTapestry functionality
Major functionality within Education Management solutions

Thank you for your patience, please continue to monitor this page for further updates.
Jul 19, 13:26 EDT

Update - Our team continues to collaborate with external partners and internal resources to find a resolution. We are seeing positive progress in some areas:

Payment processing has been restored.
eTapestry functionality has been restored.
Major functionality within Education Management solutions is returning, though some issues remain.

We are still experiencing various issues across our solutions and appreciate your patience.
Jul 19, 10:56 EDT

Update - Our team continues to collaborate with external partners and internal resources to find a resolution. We are seeing positive progress in some areas:

Payment processing has been restored.
eTapestry functionality has been restored.
Major functionality within Education Management solutions is returning, though some issues remain.

We are still experiencing various issues across our solutions and appreciate your patience.
Jul 19, 10:46 EDT

Update - Our team continues to collaborate with external partners and internal resources to find a resolution. We are seeing positive progress but know there is still impact. Users will experience a wide variety of impacts that customers have reported. Examples include:

Real-time and batch payments failing to process.
Inability to log into solutions including database view.
Various functionality inside solutions may not function or be accessible.
Donation forms may not load.
Jul 19, 10:11 EDT

Update - Our team continues to collaborate with external partners and internal resources to find a resolution. We are seeing positive progress but know there is still impact. Users will experience a wide variety of impacts that customers have reported. Examples include:

Real-time and batch payments failing to process.
Inability to log into solutions including database view.
Various functionality inside solutions may not function or be accessible.
Donation forms may not load.
Jul 19, 08:47 EDT

Update - Like thousands of other services across the world, Blackbaud solutions are currently being impacted by this third-party global IT outage. We’re working with our partners and internally to find a resolution.
Jul 19, 06:28 EDT

Update - Like thousands of other services across the world, Blackbaud solutions are currently being impacted by this third-party global IT outage. We’re working with our partners and internally to find a resolution.
Jul 19, 05:09 EDT

Identified - We are continuing to work on a fix for this issue.
Jul 19, 04:30 EDT

Investigating - Multiple services are currently being affected by a 3rd party global technical issues. Our engineers are currently working to restore services as and when the 3rd party issue is resolved. Please continue to reference this page for updates.
Jul 19, 04:01 EDT

Identified - Multiple services are currently being affected by a 3rd party global technical issues. Our engineers are currently working to restore services as and when the 3rd party issue is resolved. Please continue to reference this page for updates.
Jul 19, 04:00 EDT

Update - We are continuing to investigate this issue.
Jul 19, 02:59 EDT

Update - We are continuing to investigate this issue.
Jul 19, 02:51 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 19, 02:43 EDT

Update - We are continuing to investigate this issue.
Jul 19, 02:42 EDT

Update - We are continuing to investigate this issue.
Jul 19, 02:06 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 19, 01:35 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 19, 01:04 EDT

Active Issue Alert – Financial Edge NXT - 000540149

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 23, 10:47 EDT

Update - Our engineers have determined the root cause and are currently working on a fix. The expected release for the fix is set for Monday night. In the interim, users are able to process computer checks with signatures within database view.

The next status update will be on 7/22/2024.
Jul 19, 15:56 EDT

Identified - Our engineers have determined the root cause and are currently working on a fix. The expected release for the fix is set for Friday evening. In the interim, users are able to process computer checks with signatures within database view. The next status update will be on 7/19/2024.
Jul 18, 15:15 EDT

Update - We have identified an issue with electronic signatures not printing in Financial Edge NXT. Users are still able to process computer checks with electronic signatures within database view. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Jul 18, 10:45 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 18, 10:39 EDT

Jul 22, 2024

Active Issue Alert – Raiser's Edge NXT - 000540833

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 22, 18:29 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 22, 17:45 EDT

Active Issue Alert – Financial Edge®, Raiser's Edge® - 000540643

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 22, 13:42 EDT

Update - A subset of customers are experiencing startup or license errors when launching database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 22, 11:38 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 22, 11:20 EDT

Active Issue Alert – Blackbaud Luminate Online® - #000540683

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 22, 12:53 EDT

Investigating - We have identified an issue impacting customers using email campaigns resulting in "Content Error" messages when attempting to send email messages or delivery statistics not displaying in a timely manner. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 22, 12:37 EDT

Active Issue Alert – Blackbaud NetCommunity™ - #000540653

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 22, 11:52 EDT

Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 22, 11:42 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 22, 11:28 EDT

Active Issue Alert – Raiser's Edge - 000539913

Resolved - This incident has been resolved.
Jul 22, 11:40 EDT

Monitoring - Our engineers have deployed a fix that has resolved the issue impacting Raiser's Edge/Financial Edge integrated customers hosted in our international datacenters. The fix updated GL Distribution information to its state prior to impact. Please reference Knowledgebase Article #204401 for more information.
Jul 18, 16:37 EDT

Update - We have identified an issue impacting Raiser's Edge customers that are hosted in international data centers that is causing Fund records to have incorrect or missing data when attempting to post to the Financial Edge General Ledger. Our engineers have determined the root cause and are currently testing the resolution. While we evaluate next steps, please do not update GL Distributions on Fund Records.
The next update will be on 7/19/2024 at 11:00 AM EST.
Jul 18, 10:58 EDT

Identified - We have identified an issue impacting Raiser's Edge customers that are hosted in international data centers that is causing Fund records to have incorrect or missing data when attempting to post to the Financial Edge General Ledger. Our engineers have identified the root cause and are working towards a resolution. While we evaluate next steps, please do not update GL Distributions on Fund Records.
The next update will be on 7/18/2024 at 11:00 AM EST.
Jul 17, 14:28 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 17, 14:19 EDT

Active Issue Alert – Blackbaud Grantmaking™ - 000540586

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 22, 10:28 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 22, 08:58 EDT

Active Issue Alert – JustGiving - 000540554

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 22, 06:07 EDT

Update - We are continuing to investigate this issue.
Jul 22, 05:35 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 22, 04:51 EDT

Active Issue Alert – BBCRM - 000540554

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 22, 04:27 EDT

Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 22, 02:40 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 22, 01:26 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 22, 01:20 EDT

Jul 21, 2024

Active Issue Alert – Raiser's Edge NXT - 000540534

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 21, 18:27 EDT

Monitoring - Engineers have resolved licensing errors when accessing database view in Raiser's Edge NXT and Financial Edge NXT. We will continue to monitor for any further disruptions.
Jul 21, 17:44 EDT

Update - We are aware of an issue causing errors or the inability to launch database view from Raiser’s Edge or Financial Edge NXT. This is impacting a subset of customers in our United States datacenters. Engineers are diagnosing and working toward resolution.
Jul 21, 16:01 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 21, 15:51 EDT

Jul 20, 2024

Jul 19, 2024

Jul 18, 2024

Active Issue Alert – Blackbaud CRM, Blackbaud NetCommunity, Raiser's Edge, Financial Edge - 000540337

Resolved - This incident has been resolved.
Jul 18, 23:39 EDT

Update - We are continuing to investigate this issue.
Jul 18, 22:41 EDT

Update - We are seeing intermittent issues across multiple products caused by a vendor outage. We are working with our vendor to resolve these issues. Further updates will be provided as they become available.
Jul 18, 21:00 EDT

Update - We are continuing to investigate this issue.
Jul 18, 19:54 EDT

Investigating - A major internet outage is affecting Blackbaud product availability. Further updates will be provided as they become available.
Jul 18, 19:46 EDT

Active Issue Alert – Blackbaud NetCommunity - 000540312

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 18, 17:47 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 18, 17:27 EDT

Jul 17, 2024

Active Issue Alert – Blackbaud ID – Multiple Products - 000539906

Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Jul 17, 14:11 EDT

Investigating - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Jul 17, 13:59 EDT

Active Issue Alert – Blackbaud CRM™ - 000539847

Resolved - An issue impacting a subset of our customers causing errors when calling business processes is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 17, 12:04 EDT

Investigating - We have identified an issue impacting a subset of our customers causing errors when calling business processes. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 17, 11:19 EDT

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

About This Site