All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2024

No incidents reported today.

Jun 24, 2024
Resolved - An issue impacting some of our customers using kb.Blackbaud.com causing an error, "Sorry, we can't find what you're looking for," has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 24, 07:18 EDT
Investigating - We have identified an issue impacting some of our customers using kb.Blackbaud.com causing an error, "Sorry, we can't find what you're looking for." Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 24, 06:45 EDT
Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024
Resolved - This incident has been resolved.
Jun 19, 04:14 EDT
Update - We are continuing to work on a fix for this issue.
Jun 19, 03:32 EDT
Update - We are continuing to work on a fix for this issue.
Jun 19, 03:31 EDT
Identified - Maintenance ID CHG0056676, CHG0056745, CHG0056774 - The maintenance that was scheduled to complete on 6/19 at 3am est has been extended to 5am.

Please refer to this page for updates on the completion or additional extensions of the maintenance.

Jun 19, 03:27 EDT
Jun 18, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 18, 12:33 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 18, 12:17 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 18, 10:38 EDT
Update - A small subset of customers are experiencing API requests returning an unauthorized or access denied response. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 18, 09:34 EDT
Investigating - A small subset of customers are experiencing API requests returning an unauthorized or access denied response. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 17, 15:43 EDT
Jun 17, 2024
Resolved - An issue impacting users of the PaperSave integration with Financial Edge receiving an error when accessing PaperSave attachments has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 17, 13:12 EDT
Monitoring - An issue impacting users of the PaperSave integration with Financial Edge receiving an error when accessing PaperSave attachments has been restored. Our engineers have applied a fix and are monitoring the results to ensure that the issue is resolved for all customers. Thank you.
Jun 17, 12:24 EDT
Identified - Users of the PaperSave integration with Financial Edge are receiving an error when accessing PaperSave attachments. We are working to resolve this issue for you as quickly as possible. Please reference this page for updates.
Jun 17, 11:52 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 17, 10:42 EDT
Update - Following our configuration change, the number of email statuses showing as "soft bounce" have returned to the normal range and remained there. We will be moving into a monitoring phase over the weekend to ensure continued stability. Please continue to reference this page for updates.
Jun 14, 16:55 EDT
Monitoring - We have made a configuration change and the number of email status reports showing as "soft bounce" have returned to expected parameters. We will continue monitoring performance and plan to provide an update by 5 PM EDT.
Jun 14, 13:16 EDT
Update - We are seeing a higher than expected number of email status' being reported as "soft bounce" with the message "DNS server failed the query, MX record". Our engineers are investigating the issue. Please continue to reference this page for updates.
Jun 14, 10:41 EDT
Update - We are seeing a higher than expected number of email status' being reported as "soft bounce" with the message "DNS server failed the query, MX record". Our engineers are investigating the issue. Please continue to reference this page for updates.
Jun 13, 15:42 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 13, 14:16 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 13, 13:46 EDT
Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 14, 10:24 EDT
Investigating - We have identified slowness within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 14, 09:58 EDT
Jun 13, 2024
Resolved - This incident has been resolved.
Jun 13, 15:43 EDT
Update - Affluence Insights remains inaccessible for some customers. We continue evaluating this issue. Please continue to reference this page for updates.
Jun 13, 12:10 EDT
Identified - We have identified an issue that is impacting some of our customers using Affluence Insights. Affluence Insight information is not appending to records in ResearchPoint. Our engineers have implemented and are monitoring a fix that will take some time to propagate. Please continue to reference this page for updates. The next update will be available by 12:00 PM EDT on 06/13/24.
Jun 13, 09:17 EDT
Update - We have identified an issue that is impacting some of our customers using Affluence Insights. Affluence Insight information is not appending to records in ResearchPoint. Our engineers are continuing to work to resolve the issue as quickly as possible. Next update will be at 9am ET on 6/13/24
Jun 12, 17:09 EDT
Investigating - We have identified an issue that is impacting some of our customers using Affluence Insights. Affluence Insight information is not appending to records in ResearchPoint. Our engineers are working to resolve the issues as quickly as possible. Please continue to reference this page for updates.
Jun 12, 13:17 EDT
Jun 12, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 12, 12:37 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 12, 12:09 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 12, 11:05 EDT
Resolved - An issue impacting a subset of customers experiencing an error when accessing database view is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 12, 10:52 EDT
Monitoring - Engineers have implemented a fix for an issue with a subset of customers experiencing an error when accessing database view. We will continue to monitor the situation overnight. Please continue to reference this page for updates. Next expected updated will be 6/12 at 11AM ET.
Jun 11, 17:51 EDT
Update - We are actively investigating an issue with a subset of customers experiencing intermittent session disconnects or receiving an error when accessing database view. Please continue to reference this page for updates.
Jun 11, 15:35 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 11, 14:17 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 11, 12:40 EDT
Jun 11, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 11, 09:06 EDT
Monitoring - Our engineers have applied configuration changes that have restored service. We will continue monitoring performance to ensure continued stability.
Jun 10, 17:22 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jun 10, 17:00 EDT
Update - We are continuing to investigate this issue.
Jun 10, 16:56 EDT
Update - We have identified an issue impacting some of our customers experiencing an error while accessing Raiser Edge and Financial Edge. Users are prompted with the error "Error number 0: Could not load error message" when launching database view. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Jun 10, 15:46 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 10, 15:45 EDT